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The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the challenges of their co-existence.

The current study draws on dialogical action design research (D-ADR) to investigate interactions among practitioners and executives. Data are collected from a major Australian financial services organisation (FSO) and many international experts.

The study presents a framework, the continuous transformation model (CTM), to describe digital transformation within an FSO context, emphasising nimbleness and resilience as its foundational pillars. This framework facilitates the identification of the critical role of organisational capabilities in managing continuous digital transformation, supported by dynamic IT capabilities. More importantly, the findings underscore how these capabilities enable managers to effectively balance the coexistence of nimbleness and resilience.

The CTM contributes to the enterprise information systems literature by offering a coherent understanding of balancing resilience and nimbleness to succeed in digital transformation. In particular, the research model elucidates the relationship between dynamic capabilities and continuous digital transformations.

Digital transformations are not a one-off exercise. Managers in the FSO context must cultivate their organisational capabilities to achieve nimbleness and resilience during their digital transformation journey.

The relationship between dynamic capabilities and continuous digital transformation sheds light on establishing successful management processes within FSOs.

This paper aims to investigate the tension between the visible and invisible aspects in slum tourism influencers’ content, addressing a gap in the literature regarding this kind of influencers and enhancing visual methodologies by including the analysis of invisible phenomena.

This paper is a qualitative analysis of the most-watched slum tourism influencers’ content in Brazilian ‘favelas’ (totaling 24,000,000 views) using Rancière's (2004) visual research framework and interpretation of the most frequent words in 27,000 comments on these videos.

Slum tourism influencers often attempt to depict what cannot be shown due to risks to the hosts and influencers. The inability to show certain aspects is compensated by the proliferation of alternative images hinting at the unseen. Comments reveal that while the desire to perceive the unseen may drive viewership, the influencers and locals emerge as the primary visual focal points. Consequently, the marginalized setting of the slum fades into the background, with individuals taking precedence in viewers’ discussions.

To the best of the author’s knowledge, this study is the first to explore the role of the invisible in slum tourism influencer content and followers’ reactions. It illustrates that rather than imposing restrictions on the visible, the invisible serves as a catalyst for the proliferation of images through alternative means.