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Recent technological developments have encouraged the United Nations to promote the adoption of digital technologies to achieve the Sustainable Development Goals (SDGs). In addition to initiatives from businesses, an increasing number of studies indicate that public service agencies may gain benefits from adopting digital transformation. On a global scale, policymakers are examining the integration of digital technologies, specifically artificial intelligence (AI), into public service delivery (PSD), acknowledging the potential advantages and obstacles for the public sector. Therefore, the objective of this study is to investigate the impact of AI on PSD to support the SDGs initiative.

The research used a qualitative approach to explore the intersection of AI, SDGs and PSD. This approach involved scrutinising relevant publications and conducting an extensive literature review. The research also used bibliographic analysis to discern patterns within the field. Findings from the literature review and bibliographic analysis contributed to identifying research trends that explore the complex relationship among AI, PSD and the SDGs. The model derived from this comprehensive review and analysis elucidates the potential of AI to enhance PSD and contribute to the achievement of the SDGs.

The bibliographic study revealed significant research trends concerning AI, PSD and SDGs through an empirical investigation of an extensive array of peer-reviewed articles. This investigation focused on how the public sector can improve its delivery of services to citizens and all stakeholders to advance the SDGs. AI holds the promise of revolutionising PSD and bolstering the SDGs. By leveraging AI’s capabilities in data analysis, automation and customisation, governments can enhance the efficiency, effectiveness and accessibility of public services. This, in turn, enables public servants to tackle more complex tasks while providing citizens with personalised and relevant experiences. Additionally, the study advocates modelling the intersection of PSD and AI to achieve sustainable development.

The employed research methodologies, such as literature reviews and bibliographic analysis, enrich the context of AI, SDGs and PSD. They offer a comprehensive perspective, identify knowledge gaps and furnish policymakers, practitioners and academics with a conceptual framework for informed decision-making and sustainable development endeavours.

The study provides an agenda for AI and SDGs research on application in PSD. It emphasises varied research viewpoints, methods and gaps. This study helps researchers as well as practitioners identify subtopics, intersecting themes and new research pathways.

Based on appraisal theory and social response theory, this study aims to explore the mechanism of AI failure types on consumer recovery expectation from the perspective of service failure assessment and validate the moderate role of anthropomorphism level.

Three scenario-based experiments were conducted to validate the research model. First, to test the effect of robot service failure types on customer recovery expectation; second, to further test the mediating role of perceived controllability, perceived stability and perceived severity; finally, to verify the moderating effect of anthropomorphic level.

Non-functional failures reduce consumer recovery expectation compared to functional failures; perceived controllability and perceived severity play a mediating role in the impact of service failure types on recovery expectation; the influence of service failure types on perceived controllability and perceived severity is moderated by the anthropomorphism level.

The findings enrich the influence mechanism and boundary conditions of service failure types, and have implications for online enterprise follow-up service recovery and improvement of anthropomorphic design.

In the developing field of nano-materials synthesis, copper oxide nanoparticles (NPs) are deemed to be one of the most significant transition metal oxides because of their intriguing characteristics. Its synthesis employing green chemistry principles has become a key source for next-generation antibiotics attributed to its features such as environmental friendliness, ease of use and affordability. Because they are more environmentally benign, plants have been employed to create metallic NPs. These plant extracts serve as capping, stabilising or hydrolytic agents and enable a regulated synthesis as well.

Organic chemical solvents are harmful and entail intense conditions during nanoparticle synthesis. The copper oxide NPs (CuO-NPs) synthesised by employing the green chemistry principle showed potential antitumor properties. Green synthesised CuO-NPs are regarded to be a strong contender for applications in the pharmacological, biomedical and environmental fields.

The aim of this study is to evaluate the anticancer potential of CuO-NPs plant extracts to isolate and characterise the active anticancer principles as well as to yield more effective, affordable, and safer cancer therapies.

This review article highlights the copper oxide nanoparticle's biomedical applications such as anticancer, antimicrobial, dental and drug delivery properties, future research perspectives and direction are also discussed.

This paper aims to investigate the impact of board gender diversity (BGD) on firm financial stability during the COVID-19 pandemic compared to the pre-pandemic period.

Difference-in-differences method was used for a sample of 891 US companies observed from 2018 to 2021.

The results indicate significant negative relationships between BGD and financial stability. The authors put in evidence a nonlinear relationship between BGD and financial stability. Also, the authors found that internal women directors as well as external ones decrease financial stability.

The results emphasize the beneficial effect of having more women on corporate boards during health crises and suggest that policymakers should take measures to promote BGD.

This paper highlights the impact of BGD on financial stability and provides additional evidence on the usefulness of BGD as an effective tool for crisis management.