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The purpose of the presented research is to investigate which tasks among the ones performed during a buildings’ operational phase are perceived to be more inefficient and to investigate if the information within a building information model (BIM) can help improve task efficiency.

The Digital Built Britain (BIM Level 3) aims to extend BIM into operation by promoting a life cycle approach for buildings through an integrated digital environment. Nevertheless, the main focus of both BIM Level 2 and Level 3 is mainly on design, construction and hand over; therefore, the current understanding and use of BIM for a buildings’ occupancy phase is still limited. Current literature and research focusing on BIM and building management show only marginal use of the technology, especially in terms of how BIM can be used beside for maintenance.

The paper presents the results of an online questionnaire survey aimed to ascertain the level of perceived inefficiencies of operational tasks. Through the analysis of Industry Foundation Classes (IFC) data models, the research identifies the data set needed to improve the efficiency of the tasks and presents a structured implementation plan to identify the information that should be prioritized in the model implementation.

The study presents part of a methodology developed by the author aimed to implement a BIM model for existing buildings including information that would support the management of the single facility/portfolio. While other studies have considered BIM and the operational phase, especially in relation to asset maintenance, this study has focused on understanding how the information included in the model can improve task efficiency.