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This study aims to investigate the combinations of religiosity, cosmopolitanism and perceived destination image leading to satisfaction and loyalty amongst Muslim consumers within the Maldivian tourism and hospitality context.

Using fuzzy-set qualitative comparative analysis (fsQCA), this study reveals that diverse combinations of religiosity, cosmopolitanism and destination image dimensions stimulate satisfaction and loyalty in Muslim consumers.

Multiple recipes can be used to design compelling destinations that balance the desire for religiosity and cosmopolitanism characteristic of contemporary Muslim consumers. The results confirm the applicability of complexity theory in explaining Muslim consumer behaviour within the Islamic destination context.

Several implications for the hospitality and tourism industry are drawn from the results, with suggestions for future research provided. Each fsQCA recipe identifies distinct suggestions to shape the design of destination attributes and hospitality offerings to stimulate consumer satisfaction and loyalty.

Complexity theory was applied to assess the complex causal relationships among Muslim consumers’ religiosity, perceived destination image, cosmopolitanism, satisfaction and loyalty.

The complexity and ambiguity of COVID-19 presented itself as a ‘wicked problem’ (Rittel & Webber, 1973) for tourism policymakers with no definitive solution to stop the virus or restart tourism across the globe. The reliance on expert advice proposed by international organisations (such as World Health Organisation, WHO, and United Nations World Tourism Organisation, UNWTO) varied across government leaders (Head, 2022). This resulted in mixed outcomes for containing the virus and tourism recovery. This chapter selects Maldives as a case study for exploring how the government tackled COVID-19 as a wicked problem despite having no prior experience in managing a health pandemic and an economy heavily dependent on tourism. The chapter outlines the strategies and policies used by the government of Maldives (a) to lessen the impact of COVID-19 on the economy of Maldives; (b) to apply guidelines proposed by international agencies to manage the health pandemic; and (c) to recover and rebuild the tourism industry. Review studies indicate the bulk of research evaluating COVID-19 and tourism focussed on the United States and China (Yang et al., 2022). Although some studies have explored South-East Asia, small island destinations and their journey towards recovery from COVID-19 remain under represented in literature. Despite the challenges of being a small island destination and limited experience of a health crisis, Maldives has been swift in applying international guidelines to manage the COVID-19 pandemic and recovered tourism in a short time.

According to Head (2008), wicked problems are not just wicked problems in the sense of complex challenges, but situations that are confusing, unique, diffuse, without clear responsibilities or accountabilities, and difficult to resolve. These problems stand out for their uncertain nature, lack of clear solutions and possible irreversible consequences of attempted interventions. Recognising the pertinence of wicked problems in contemporary public policy discourse, this chapter aims to explore and better understand political decision-makers’ handling of these issues, in a tourism-specific context. The discourse on wicked problems, in accordance with 10 characteristics outlined by Rittel and Webber (1973), remains relevant when examining policy responses to mega trends, such as indigenous disparities, sustainability, digital transformation and demographic change. Against this backdrop and positioned within current academic discourse, this introductory chapter briefly foreshadows the volume’s various contributions by academics from around the world who present a wide range of wicked problems in tourism from their respective perspectives and contexts.

It is widely agreed that transformation processes that are triggered by crisis events can challenge conventional behavioural norms and stimulate new ideas and innovations that can assist in the preparations for future challenges. This impetus for transformation processes not only applies to the COVID-19 pandemic, but has also been seen in many other instances, such as the Global Financial Crisis in 2008 or the 2011 Fukushima nuclear disaster, which have sparked significant socio-political change processes often with a global reach. The multitude of wicked tourism policy problems discussed in our book often occur in parallel, are of growing complexities, are often not well understood and indistinguishable from one another and exert pressure on the resilience of vulnerable political, economic and community-based systems. These circumstances often present as tipping points which can trigger necessary long-term transformations. However, this process of long-term change must be well planned and strategically implemented. Thus, future transformative destination management should be built on a holistic approach, underpinned by adaptive political leadership in which tourism is not only seen as a driver for economic growth and employment, but as a strategy which successfully integrates social, cultural and ecological goals.

The purpose of the study is to assess the familiarity and utilization of open access resources among library users of Cochin University of Science and Technology (CUSAT), Kochi, and Pondicherry University (PU), Puducherry.

Data for the study were collected via a well-structured questionnaire. For this study, 250 questionnaires were administered among library users of each CUSAT and PU through incidental sampling. From CUSAT and PU, 180 and 160 questionnaires, respectively, were considered for data analysis.

The study reveals that majority of the respondents, i.e. 77.78 and 80 per cent of CUSAT and PU, respectively, believe that they are familiar with the concept of open access (OA). 70.56 per cent respondents from CUSAT and 71.88 per cent users from PU are aware that their library has an OA repository. However, majority of the respondents, i.e. 65 and 70.63 per cent users from CUSAT and PU, respectively, use OA resources. Among OA resources, electronic theses and dissertations are the most preferred ones consulted by 56.67 and 62.50 per cent respondents, respectively, from CUSAT and PU. 60.56 per cent respondents from CUSAT followed by PU (52.50 per cent) cited “screen reading” as a main barrier in accessing OA resources.

Both the universities under study have created and maintained the OA institutional repository for disseminating their institutional intellectual output. This study explores awareness and use of OA resources among library users of CUSAT and PU. The study concludes with some suggestions for utmost utilization of OA resources among library users.

The purpose of this study is to investigate whether the corporate environmental, social and governance (ESG) performance of companies is influenced by the barriers and opportunities created by three factors characterising a country’s governance landscape: democracy, political stability and regulatory quality. Additionally, this study separately explains the influence of the three country governance factors on the ESG performance of companies and how they are affected by the profitability of the company.

Fixed effects multiple linear regression is performed on 6,035 firm-year observations drawn from 27 countries relating to 1,207 unique constituents of the S&P Global 1200 index for a five-year period from 2015 to 2019. Clustered standard errors robust to heteroscedasticity and serial correlation are estimated for a specification that includes Refinitiv ESG scores as the dependent variable, selected Worldwide Governance Indicators as the independent variables and several country- and firm-level controls.

The study finds that companies’ ESG performance is higher in countries with a lower level of democracy and political stability, and corporate governance performance is higher in countries with higher regulatory quality. A component-level analysis finds significant variation in the results across the different ESG pillars. Firm profitability moderates the relationship between country-level governance factors and companies’ ESG performance.

The study reveals that national governments can prompt companies to enhance their governance performance, invariably leading to greater engagement in sustainability by improving their regulatory environment and enforcement mechanisms. Thus, the implementation of regulations targeting corporate environmental and social performance is not always needed to prompt better corporate ESG performance.

This study shows that internationalised companies proactively work towards achieving sustainability in countries where the country governance landscape is ineffective and inadequate to enable it.

This study addresses the association between country-level governance and firm-level ESG performance, in contrast to firm-level corporate social responsibility disclosure that has been the focus of prior research. As disclosures can be symbolic and may not reflect actual ESG performance, the results of prior studies examining the relationship between country-level governance performance and corporate social responsibility disclosure is inappropriate to explain the factors affecting the ESG performance of companies.

The purpose of this research is to compare the board quality's (BQ) impacts on the financial performance (FP) of conventional and Islamic banks (IBs) after the Subprime financial crisis. The main reason is to help financial stakeholders choose the best performing and most appropriate bank type with its engagement based on the BQ index.

Based on the existing gap in previous researches and by using the GLS method (Generalized Least Squares method), the author compared the BQ's impacts on the FP of conventional and IBs. Settings of the FP and BQ were collected from 30 countries located on 4 continents. Two equal samples were tested; each of them is composed of 112 banks. The author concentrated only on the banks that have published regularly the banks' annual reports over the period 2010–2018.

Cylindrical panel results revealed that in conventional banks (CBs), the BQ has negatively affected banks' FP, while in IBs the BQ's impacts on the banks’' FP is ambiguous. Nevertheless, the positive impacts are more significant on the IBs' FP than the negative impacts on the IBs' FP.

The main practical contribution is the identification and distinction between the impacts of board determinants' quality on the shareholders' profits in the case of conventional and IBs. Hence, conventional or IBs which have a bad BQ will generate less FP and will be classified as a lender of bankruptcy danger for the bank customer. Besides, whatever the bank type, in a financial stable period, good BQ positively influences FP and provides a good impression to stakeholders. Otherwise, FP indicates that the banks suffer from the weaknesses of the board quality determinants.

Returning to the finance and banking governance literature, the author's article provides the first conditional and demonstrative analysis that detailed a logical comparative process to analyze the correlation between the board determinants' quality and the financial performance of conventional and IBs. However, previous research has always discussed the main role of the board as an internal governance mechanism on the FP separately in each bank type.

The purpose of this paper is to focus on the removal of hexavalent chromium [Cr(VI)] from wastewater by using activated carbon-supported Fe catalysts derived from walnut shell prepared using a wetness impregnation process. The different conditions of preparation such as impregnation rate and calcination conditions (temperature and time) were optimized to determine their effects on the catalyst’s characteristics.

The catalyst samples were characterized using thermogravimetric analysis, scanning electron microscopy and Fourier transform infrared spectroscopy. The adsorption of Cr(VI) by using using activated carbon supported Fe catalysts derived from walnut shell as an adsorbent and catalyst was investigated under different adsorption conditions. The parameters studied were contact time, adsorbent dose, solution pH and initial concentrations.

Results showed that higher adsorption capacity and rapid kinetics were obtained when the activated walnut shell was impregnated with Fe at 5 per cent and calcined under N₂ flow at 400°C for 2 h. The adsorption isotherms data were analyzed with Langmuir and Freundlich models. The better fit is obtained with the Langmuir model with a maximum adsorption capacity of 29.67 mg/g for Cr(VI) on Fe5-AWS at pH 2.0.

A comparison of two kinetic models shows that the adsorption isotherms system is better described by the pseudo-first-order kinetic model.

A new electrochemical analysis based on ß-cyclodextrin (ß-CD) was developed for penicillin V (Peni-V) using polyaniline as a conducting polymer.

The preparation of modified electrode involves the incorporation of β-CD with membrane of polyaniline. Polyaniline, incorporating β-CD, was prepared by electrochemical polymerization method in a medium of hypochloride. Cyclic voltammetry and electrochemical impedance have been used to characterize this sensor. The detection and the kinetic study of modified platinum electrode are evaluated.

Results clearly indicate that β-CDs interfere with the polymerization mechanism with an inhibition factor. The inclusion phenomenon of β-CDs has been studied and applied to detect Peni-V. The principle of this electrochemical sensor is based on the chemical properties of β-CD, which were studied using the cyclic voltammetric method and impedance spectroscopy. The electrochemical behavior of Peni-V at concentrations between 10^–8 and 10^–2 M was measured versus Ag/AgCl at pH 7.4 and 30°C in a phosphate alkaline buffer. Relationship of Peni-V concentration in logarithmic mathematical form with current in potentiometric method and with resistance in impedimetric method were obtained.

The present study showed that the Pt electrode modified with Polyaniline–β-CD was an excellent candidate for sensitive penicillin analysis. The proposed electroanalytical technique is rapid, simple and inexpensive.