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This paper aims to explore how brand relationship quality (BRQ) influences consumers’ perceived sense of justice in the context of service recovery situations.

The authors conducted a survey of 368 Brazilian consumers who experienced real-life automotive service recovery situations. The authors tested their model and underlying hypotheses using structural equation modeling.

Stronger BRQ led to higher levels of perceived justice (distributive, procedural and interactional), which in turn led to higher customer satisfaction of complaint handling. Ultimately, higher customer satisfaction led to lower complaining, lower retaliation and higher purchase intention. The authors' alternative model tested the effects of BRQ sub-dimensions on justice perception. Interestingly, trust produced a “love-is-blind” effect, while intimacy revealed a “love-becomes-hate” effect.

This study assessed BRQ and its sub-dimensions (self-connection, satisfaction, commitment, trust and intimacy) on sense of justice (distributive, procedural and interactional) within service recovery. Also, this study demonstrated the opposing effects of the brand relationship sub-dimensions trust and intimacy on perceptions of justice.

The aim of this paper is to provide a snapshot of the existing research and suggest potential opportunities for academic inquiry related to the concept of sustainable supply chain management.

The researchers review the extant literature at the intersection of “sustainability” and “supply chain management”. This literature is subsequently categorized with the aid of a classification matrix derived from the literature in order to review the current state of thought development across three distinct disciplines (logistics/supply chain management, operations/production management and social/environmental management). The analysis suggests future research opportunities in this area.

The findings indicate that the existing literature is primarily focused on individual sustainability and supply chain dimensions rather than taking a more integrated approach. In addition, the findings suggest both the emergence of a group of themes within an individual dimension, such as green logistics within the environmental dimension as well as a set of themes that are consistent across dimensions. The analysis establishes several areas of opportunity for future inquiry.

The paper contributes to our knowledge on sustainability as it relates to supply chain management by using the triple bottom line approach and supply chain management elements that had been previously established in literature as a means to classify extant literature in this space and identify specific research opportunities in a systematic manner.

During 1994, Pierian Press began experimenting with the integration of the concepts and respective strengths of both Standard Generalized Markup Language (SGML) and MARC. These experiments were driven by pragmatism and self‐interest. Pierian Press publishes classified, analytical bibliographies—classical knowledge constructs—which the press and its authors would like to make available for loading on local library systems so that they can function as “maps” unto that subset of literature the respective bibliographies encompass.

Thirty thousand people, using more than 450 active terminals, perform hundreds of thousands of searches daily on the Colorado Alliance of Research Libraries (CARL) Public Access Catalog (PAC). The Denver Public Library, the University of Colorado at Boulder, the University of Denver, the University of Northern Colorado, the Colorado School of Mines, and the Auraria Library are the six libraries of CARL; about 2.6 million bibliographic records are contained in the members' databases. An additional 200,000 MARC‐based bibliographic records representing local, regional, state, and federal documents are in a database shared by two or more members.

The preservation of historic urban centres prevents anarchic development of the city and ensures a harmonious evolution of the urban form. It also improves the quality of life in the context of climate and environmental change. Morphological and geometric indicators of the urban fabric are key parameters in the formation of external microclimates. They provide a positive effect on the thermal comfort of pedestrians. The objective of this work is to study the impact of the site morphology on the external microclimate and to understand the relationship between the subjective perception and the objective quantification of the thermal environment. The result of this study has allowed us to propose solutions for the creation of a microclimate favourable to the appropriation of outdoor spaces. The authors finally propose guidelines for the design and rehabilitation of the historic site based on the establishment of links between the site's configuration, microclimatic conditions and users' perceptions.

Part of this study included the analysis of the microclimate of the historic “Bab El Hadid” district of the City of Tlemcen, by developing a questionnaire survey and a numerical simulation validated by measurements of the microclimate the authors made on site. To complete this task, the authors applied the Envi-met 4.1 model during the coldest month of the winter and the hottest month of the summer. Urban parameters are represented at different measurement points characterised by a variability of the sky view factor (SVF).

The results presented in terms of average expected the predicted mean vote (PMV) voting, solar access and air temperature. They show that thermal conditions are directly related to the SVF, the height/width ratio (H/L) of streets as well as the orientation of urban canyons. The points located in the streets facing North–South, present an acceptable performance. Streets shaded by trees with a canyon aspect ratio of between 1.18 and 1.70 reduce heat stress in outdoor spaces. The PMV models discussed provide information on the most appropriate locations for pedestrians. The authors have proposed urban orientations that could limit unfavourable conditions in outdoor spaces. They are useful for architects and urban planners in the design and rehabilitation of historic centres.

In Tlemcen, the microclimate is not taken into account in the design and rehabilitation of urban fabrics. For this specific purpose, the authors want to stress in the research the importance of safeguarding urban heritage through the renewal of the old city and the bioclimatic rehabilitation of its urban spaces.

This article makes the case for a different approach to the professional development of teachers and school leaders called personal, professional coaching (PPC). Personal, professional coaching is grounded in reflective practices that cultivate self-awareness, emotion management, social awareness, and relationship management. Findings from two case studies support the benefits perceived by teachers and administrative leaders who participated in coaching to enhance their leadership potential and performance. A description of the content and process of coaching is provided.

So, did anyone miss me from the last issue? Were you anxiously awaiting the arrival of the Winter issue so you could see how the ending of my article turned out? Did you anxiously turn to the table of contents only to discover ...it wasn′t there? No? You didn′t notice? Gee, after all these issues, I′d like to think I was missed. Oh well...[sigh]. Anyway, I missed the deadline.

Discusses the use of Apple Macintosh computers with OCLC online library systems. Illustrates in detail a method of bypassing the IBX phone system that links each workstation to the modem pool and installing Apple Engineering Library Software that is compatible with OCLC.

Brodart Automation offers a wide range of services and products from microcomputer to online. In July 1985, Brodart introduced the first CD‐ROM‐based public access catalog, which was designed to compete with COM and online catalogs. Currently, Brodart is applying its creativity to adapting library services to global networks. Its vision and commitment are reflected in the team approach to product development and support.