Ahed Abugabah, Louis Sanzogni and Osama Alfarraj
The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP) systems on user performance (UP) in higher education institutions with a view to better…
Abstract
Purpose
The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP) systems on user performance (UP) in higher education institutions with a view to better understanding the ERP phenomenon in these institutions, and to determine whether or not these systems work well in such a complex environment.
Design/methodology/approach
A quantitative methodology was used in this study and data were collected by means of a written questionnaire. Measurement items used in the operationalization of the study instrument were adopted from relevant prior research.
Findings
The findings indicated that system quality, task technology fit and information quality are the most important factors that lead to better end UP. The provides evidence of the appropriateness of extending IS models as a useful way to give more powerful insights into user aspects and system impact.
Research limitations/implications
Although the study factors explained a large portion of the variance in UP, there is a part of the variance that still remains unexplained.
Practical implications
Vendors and designers must consider user needs and concerns in the design of ERP packages. Understanding user characteristics and their interaction will lead to better benefits. For example, if ERP users are predominantly individuals with little computer experience, the system designers should invest more in making the systems easier to use to facilitate more system impacts and benefits.
Originality/value
There has been a general lack of awareness about the importance of evaluating ERP systems from a user perspective. Rather, the main focus of previous studies was either on critical factors and implementation issues and/or on user acceptance and satisfaction. This study underscores the importance of this issue and presents some insights into the benefits of ERP systems in higher education by taking lessons from IS theory in general.
Details
Keywords
Gaby Doebeli, Ron Fisher, Rod Gapp and Louis Sanzogni
The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting…
Abstract
Purpose
The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government‐owned corporation operating in Australia.
Design/methodology/approach
A qualitative case study examined and analysed organisational documents using a content analysis approach. Results of document analysis are used to inform a series of in‐depth interviews of key stakeholders in the organisation. Interviews are analysed using a constant comparison method to derive themes and build categories of description.
Findings
A BPM governance model is proposed. Results of thematic analysis are interpreted against the framework of the BPM governance model, leading to findings that include implications for theory and practice.
Practical implications
In practical terms, the research shows how BPM practice can be aligned and integrated with the corporate governance and management systems in the selected case study organisation.
Originality/value
Despite research identifying the importance of governance, along with associated capabilities, there has been little progress on how the abovementioned capabilities can be effectively deployed across an organisation. This paper addresses a gap in the literature relating to how to deploy BPM governance in an organisation.
Details
Keywords
Razib Chandra Chanda, Ali Vafaei-Zadeh, Haniruzila Hanifah, Davoud Nikbin and Ruiqi Chang
With the pandemic reshaping healthcare delivery, telemedicine has emerged as a vital solution for overcoming access barriers, particularly in resource-constrained settings. Hence…
Abstract
Purpose
With the pandemic reshaping healthcare delivery, telemedicine has emerged as a vital solution for overcoming access barriers, particularly in resource-constrained settings. Hence, this study explores the key drivers behind the sustained use of telemedicine services in low-income countries during the post-pandemic period.
Design/methodology/approach
Using a quantitative research approach and purposive sampling technique, 273 valid responses were gathered from participants in Bangladesh. A comparative analysis utilizing partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were conducted to ensure greater accuracy.
Findings
The PLS-SEM analysis revealed that expectation confirmation and perceived ease of use positively influence satisfaction. Similarly, perceived usefulness and perceived ease of use directly impact Attitude toward telemedicine services. However, perceived usefulness and perceived security were not significantly associated with satisfaction and attitude toward telemedicine services, respectively. The findings highlight that user satisfaction drives continuance use intention for telemedicine services, but only when it also cultivates a positive attitude toward telemedicine services. While the PLS-SEM findings indicate that perceived usefulness has no significant relationship with satisfaction and perceived security is not significantly associated with attitude toward telemedicine services, the fsQCA results offer a different perspective. fsQCA reveals that perceived usefulness retains a significant association with satisfaction and that perceived security, regardless of whether its effect is high or low, is equally effective in contributing to the intention for continuous telemedicine use. These findings underscore fsQCA’s ability to provide deeper insights into the complex causal relationships among the antecedents.
Practical implications
The findings provide valuable insights for hospitals, doctors and telemedicine providers on retaining existing users. Additionally, governments can leverage this information to address healthcare disparities between urban and rural areas. The study also identifies strategies to reduce costs and improve the efficiency of healthcare services.
Originality/value
This study advances telemedicine research by employing the extended technology continuance theory (ETCT) alongside a hybrid analytical approach that integrates PLS-SEM and fsQCA. It highlights that telemedicine organizations can boost patient confidence and encourage continued use by enhancing satisfaction and cultivating a positive user attitude. The innovative use of ETCT and the combined methodologies provide a comprehensive analysis, offering actionable strategies to retain telemedicine users in low-income countries during the post-pandemic period.