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The emergence of new technologies – particularly generative AI tools – will accelerate the pace of change within the HR function and the organisation, as well as the level of preparation required. Within this context, this study aims to outline what businesses can do to prepare for this increasing digitalisation.

This study approaches preparation from two levels. The first is ensuring that the HR function itself is prepared, with the right people and skills in the right places to effectively implement these new technologies. The second focuses on preparation as a change management process. In doing so, it reviews published original CRF research (itself based on surveys and interviews with senior HR practitioners, as well as literature reviews).

To prepare itself for digitalisation, HR will need to carefully and strategically consider the profile of people needed within the function in the future, upskill and reskill to prepare for new technologies and foster partnerships that transcend traditional boundaries. HR will also need to play a leading role in overseeing digitalisation as a transformation process, particularly by establishing clear and transparent communication strategies, involving employees in decision-making where possible and supporting employees to make the best use of new technologies.

This research not only focuses on the technical skills relating to digitalisation, but also views digitalisation as a change management process. The research also draws on original 2023 CRF research into digital skills among the HR Business Partner community and concludes that there is much more to be done to prepare organisations for the increasing digitalisation of HR.