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This study aims to identify effective behaviors in labor-management negotiation (LMN) and, on that basis, derive overarching psychological principles of successful negotiation in this important context. These empirical findings are used to develop and test a comprehensive negotiation training program.

Twenty-seven practitioners from one of the world’s largest labor unions were interviewed to identify the requirements of effective LMN, resulting in 796 descriptions of single behaviors from 41 negotiation cases.

The analyses revealed 13 categories of behaviors critical to negotiation success. The findings highlight the pivotal role of the union negotiator by illustrating how they lead the negotiations with the other party while also ensuring that their own team and the workforce stand united. To provide guidance for effective LMN, six psychological principles were derived from these behavioral categories. The paper describes a six-day training program developed for LMN based on the empirical findings of this study and the related six principles.

This paper has three unique features: first, it examines the requirements for effective LMN based on a systematic needs assessment. Second, by teaching not only knowledge and skills but also general psychological principles of successful negotiation, the training intervention is aimed at promoting long-term behavioral change. Third, the research presents a comprehensive and empirically-based training program for LMN.

Social support from fellow team members has been neglected as a unique source of process gains in teams. This paper seeks to introduce the Model of Social Support within Teams (MSST) that explicates testable hypotheses on effects of team partners' affective and task‐related support on team performance.

A theoretical model is proposed that specifies the psychological mechanisms by which affective and task‐related support from fellow team members evoke process gains in teams compared with individual work. Moreover, moderators and potential limits of these beneficial effects are described. The model integrates results from experimental research on behaviour in small groups with findings from field studies on organisational citizenship behaviour, team cognition, and efficacy beliefs at the individual and team level.

It is predicted that affective support predominantly increases individual members' motivation, while task‐related support predominantly improves coordination within teams. Moreover, various moderators (team members' dispositions, task design, team characteristics) are considered.

According to this analysis, social support can be an effective measure to trigger process gains in teams, and thus to increase team performance and organisational success. Concrete interventions to foster social support in teams are derived from the model, among them task design, consideration of social attitudes in selection and staffing, and team training.

This paper introduces a theoretical model explicating a previously neglected source of process gains in teams. In contrast with other sources of process gains, social support relates to the interaction among team members and integrates both motivation and coordination gains.