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The purpose of this paper is to present an example of the application of a framework, based on Beer's organizational cybernetics and viable system model, that allowed the top management of a public university to design and implement university policy and actions related to the physical design of the various university campuses.

Based on organizational cybernetics concepts, an heuristic is used by the top management of a public university for designing the strategy and actions related to urban planning issues.

The paper outlines the process that helped the university's new top management to diagnose the situation at the beginning of its mandate and to design pertinent actions. This process starts by clarifying the university identity, purpose and boundaries and is followed by identifying the required structural levels. For each of them the key factors to be considered and actions to be taken are stated. The use of a Recursion Levels‐Key Factors Matrix helped to maintain a coherent and holistic view of the intervention.

This kind of framework can guide leaders of public and private organizations to apply cybernetic concepts to improve their strategic policies' design and actions.

The application of organizational cybernetics and the viable system model to urban planning‐related activities in universities is highly original. The framework here presented, together with the example of its application, can serve as a guide to leaders of other universities as well as other public or private organizations when coping with the complexity they have to face.

The purpose of this paper is to expose how organizational cybernetics (OC)-related concepts could be used in combination with information and communication technologies (ICT) to facilitate group discussions on complex issues, and to show its impact in a real case.

A software inspired by OC and team syntegrity concepts has been developed with the aim of helping groups of people to deliberate around complex issues through the internet. Two groups of persons with similar backgrounds were chosen to pursue a deliberation process around the same issue. One had the support of ICT while the other did not. The authors used the same questionnaires with both groups, aimed at getting qualitative and quantitative information about the results obtained in each case.

The results obtained show that the group working with ICT support did produce a better output (quality and quantity) than the group not supported with ICT as well as a higher degree of satisfaction in practically all indicators than the second group.

The authors are dealing with only one experiment and therefore cannot make a generalization. It would be desirable to repeat the experiment with various groups and in different contexts.

An internet-based software inspired by OC concepts was created to facilitate the first phases (generation and aggregation of ideas) of a deliberation process and the authors measured, in an experiment with two groups of people with similar backgrounds, the impact of using it on the quality and quantity of information produced through the process.