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The Americans for Indian Opportunity (AIO), a national Indian organization concerned primarily with tribal governance issues, has sponsored numerous projects during the 1980s which suggest that better models of communication and consensus‐building are desperately needed within Indian tribal communities. Due in part to the use of forms of problem‐solving that are incongruent with tribal values and cultural patterns, many Indian communities have been paralyzed in their efforts to develop consensus on strategic plans. While many tribes have experimented with various forms of conflict management techniques, careful consideration must be given to the appropriateness of the approach employed Because the cultural traditions of Indian communities are rooted in a consensual approach to problem‐solving, dispute resolution approaches imposed by non‐Indian law and bureaucracies often conflict with tribal values. This paper reports the attempt of one tribe, the Winnebago in Nebraska, to introduce a system of planning and problem‐solving adequate for dealing with the needs of the tribal community in a culturally appropriate manner.

The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution.

Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND “P.A., crisis communication” AND “P.A.”.

By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching “value co-creation” AND “P.A.” appeared contributions of “value co-production” and “crisis communication” and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration.

Firstly, concentrating the research only on most recent articles from peer reviewed journals tends to exclude conference paper and other eventual contributions. Secondly, because the SLR has been conducted by searching with the keywords, only articles, which appeared in relation to the keywords connection in those databases, have been selected, excluding those papers closed to the themes, but classified under other terms.

This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.