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1 – 10 of 70Volkswagen (VW) announced last month that its first battery facility outside Europe would be built in Ontario. While Canada has strong potential in this sector, the scale of the…
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DOI: 10.1108/OXAN-DB278559
ISSN: 2633-304X
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André Paccioni, Claude Sicotte and François Champagne
The purpose of this paper is to describe and understand the effects of the accreditation process on organizational control and quality management practices in two Quebec…
Abstract
Purpose
The purpose of this paper is to describe and understand the effects of the accreditation process on organizational control and quality management practices in two Quebec primary‐care health organizations.
Design/methodology/approach
A multiple‐case longitudinal study was conducted taking a mixed qualitative/quantitative approach. An analytical model was developed of the effects of the accreditation process on the type of organizational control exercised and the quality management practices implemented. The data were collected through group interviews, semi‐directed interviews of key informers, non‐participant observations, a review of the literature, and structured questionnaires distributed to all the employees working in both institutions.
Findings
The accreditation process has fostered the implementation of consultation mechanisms in self‐assessment teams. Improving assessments of client satisfaction was identified as a prime objective but, in terms of the values promoted in organizations, accreditation has little effect on the perceptions of employees not directly involved in the process. As long as not all staff members have integrated the basis for accreditation and its outcomes, the accreditation process appears to remain an external, bureaucratic control instrument.
Originality/value
This study provides a theoretical model for understanding organizational changes brought about by accreditation of primary services. Through self‐assessment of professional values and standards, accreditation may foster better quality management practices.
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Louise Lemieux‐Charles, Wendy McGuire, François Champagne, Jan Barnsley, Donald Cole and Claude Sicotte
The performance construct may be one of the most elusive in organization theory. Health care organizations are particularly complex owing to their dual lines of accountability…
Abstract
The performance construct may be one of the most elusive in organization theory. Health care organizations are particularly complex owing to their dual lines of accountability, i.e. professional and administrative. This article examines the factors affecting performance indicator development and use at the technical/managerial and institutional levels, including the accreditation process and the relationship between levels. Using institutional and rational/goal theory, the motivations behind performance measurement behavior at different organizational levels was explored. Results show that the institutional level is motivated by legitimacy while the technical/managerial level is motivated by rationality. Tensions exist between the two levels and between indicator development and use.
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VENEZUELA/CANADA: Ottawa sees crisis role for Cuba
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DOI: 10.1108/OXAN-ES250303
ISSN: 2633-304X
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CANADA: Ottawa expands limits on Chinese investment
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DOI: 10.1108/OXAN-ES274555
ISSN: 2633-304X
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Geographic
Topical
Presents a number of papers from the Performance Measurement Association conference held in July 2002. Reveals that all the papers investigate developments in the field of…
Abstract
Presents a number of papers from the Performance Measurement Association conference held in July 2002. Reveals that all the papers investigate developments in the field of performance measurement and management since the Kaplan and Norton Balanced Scorecard was first introduced.
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The loss of one of its safest seats underscores the challenge the party faces in winning the next election, due by mid-2025. While it is unlikely to change either its leader or…
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DOI: 10.1108/OXAN-DB287974
ISSN: 2633-304X
Keywords
Geographic
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Canada placed second in this year’s BloombergNEF global lithium-ion battery supply chain ranking, released on November 12, above the United States and close to first-placed China…
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DOI: 10.1108/OXAN-DB274240
ISSN: 2633-304X
Keywords
Geographic
Topical
Canada 's ties with China are strained and are one foreign policy challenge that the recently re-elected Trudeau government faces this year. However, his government is now a…
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DOI: 10.1108/OXAN-DB250574
ISSN: 2633-304X
Keywords
Geographic
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Blinken’s long-awaited visit came as Canada is in the middle of re-evaluating its foreign policy. Foreign Minister Melanie Joly is expected to unveil a new approach to China soon…