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This study aims to examine the variables that may influence the acceptance and adoption of robot-assisted services by various stakeholders in the tourist industry, namely in hotels.

This study utilized a qualitative research approach to investigate what may influence the acceptance and adoption of artificial intelligence (AI)-driven technologies in hotels in North Cyprus. Participants were selected for the study based on certain criteria using a referral sampling method.

The author have identified five core themes. (1) “Insufficient awareness;” (2) “Inadequate knowledge to operate robot-assisted services;” (3) “Limited budget;” (4) “Adherence to traditional management approaches” and (5) “Absence of incentives from tourism authorities.” This study establishes the foundation for future research and strategic initiatives aimed at enhancing the readiness of the hotel industry in North Cyprus to integrate robot-assisted services.

This research has practical consequences for hotel management employees in North Cyprus. The results may serve as guides for hotel stakeholders to enhance their understanding of the importance of innovation and establishing a competitive advantage in the rapidly growing hospitality business by identifying the pros and cons of adopting AI-driven technology.

To the best of the authors' knowledge, there have been few studies examining the viewpoints of managerial employees in North Cyprus hotels on the implementation of robot-assisted services. The authors examined several managerial employees in hotels to determine factors that might affect the adoption of AI-driven technology. The results are valuable for future research in the context of hotels in North Cyprus.

The integration of technology in the cruise ship industry offers tourists a valuable opportunity to engage with robotic services and entertainment while on board. This research aims to explore how cruisers’ perceived enjoyment of robotic services significantly influences disconfirmation and the emotional appeal of robots.

In total, 500 cruisers traveling from Florida, who had robotic experiences on Royal Caribbean and Mediterranean Shipping Company (MSC) ships, participated in the data collection through the online platform Prolific, a reputable platform for academic research with a large and diverse participant pool; 404 data sets were analyzed through partial least squares-structural equation model.

The findings underscore the positive impact of robotic services on cruise travelers’ enjoyable experiences with robots not only enhance their emotional appeal but also contribute to a stronger positive disconfirmation effect. Moreover, customer engagement was found to moderate the relationship between perceived enjoyment of robotic entertainment services and disconfirmation significantly and positively, impacting the overall satisfaction of cruise travelers.

This research takes a unique approach to the subject, offering a sentiment-based understanding of customer experiences and satisfaction with robotic entertainment services on cruise ships. Its novel perspective on the emotional appeal of these services makes it a compelling read for those interested in the intersection of technology and hospitality.

This study aims to investigate the mediating effect of consumer innovativeness in the relationship between tourism inclinations and revisit intention. This study focuses on the significance of innovative technologies that help to reduce physical contact and optimize operations and services to offer a direct added value to hospitality businesses and their customers.

This study uses a self-reported survey design using an online questionnaire to collect data from randomly selected potential tourists. The survey was in English. Data collection was carried out from June to July 2020, and a valid sample of 272 responses was obtained for data analysis.

The data were analyzed using ADANCO software. The study suggested that tourism inclination has both direct and indirect impacts on revisit intention through innovativeness.

This study allows a deeper understanding of the importance of contactless and low laborer-interaction technologies that help hospitality industry to win back pandemic-sensitive customers once this outbreak is over. To do this, the mediating effect of consumer innovativeness on their intention to revisit a tourist destination post-Covid-19 was investigated.

The purpose of the scoping study was to understand the experiences of refugees with disabilities and their families in the US from expert service-provider perspectives, including gaps in resources and services. The authors also investigated challenges and opportunities for technology intervention in this space.

The authors conducted semi-structured interviews with six experts who serve refugees in the United States. The authors asked them about the experiences of refugees with disabilities and their families and inquired into challenges and opportunities for technology access for this population.

The authors found that refugees and their families are significantly impacted by disabilities and mental health challenges. Additionally, while refugees have access to resources and services, they face a number of structural barriers, including the need to navigate a complex healthcare system, geographic placements that sometimes make it difficult to access employment or healthcare services, and issues with accessing public transit.

The main limitation of the current study is that the authors did not collect data directly from refugees with disabilities.

The authors offer several directions for practical improvements based on the findings, including improving structural support for refugees with disabilities and incentivizing health care providers utilizing more culturally aware language services.

While the number of refugees worldwide has doubled in the past decade and there is consensus that a significant number of refugees experience disabilities and mental health challenges, few projects have looked into the technology needs of refugees with disabilities. The exploratory study provides population-level insights on the experiences and accessibility barriers of refugees with disabilities in the United States.