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At a significant time in the development of the Supporting People programme, this article considers the focus on individual service users, the proposals put forward to achieve it and the impact of this emphasis, reflecting the wider policy focus in other public services and the inherent tensions between the stated aims and delivery in a context of limited resources. In particular it focuses on the role of and impact on black and minority ethic (BME) providers.

This article looks at the importance of community‐based organisations in delivering culturally sensitive services, and how the pressures of efficiency may challenge this approach and the viability of small providers. It explores some ways in which providers and commissioners are trying to meet this challenge. It examines the developing local government framework in providing a way forward.