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The purpose of this paper is to assess the expectation and perception of the users of a library of reputed special academic institute in India on quality of library services. The paper is an effort to identify a service gap within five SERVQUAL dimensions rated by the library users.

The study was conducted through a survey methodology. The survey was implemented through a questionnaire based on five SERVQUAL dimensions. The data were collected by using 22 attributes of SERVQUAL for user expectations and perceptions of special academic institute library, and the gap score between expectation and perception of users was calculated. Based on the expectation mean score and gap score of each attributes, the researchers have identified the service shortfall in five SERVQUAL dimensions.

The result of the study indicates that there is an overall service quality (SQ) gap in services provided by institute library. However, the library is providing relatively satisfactory services to the faculty, but it needs to enhance up to the expectation level of its services to their registered participants. From the study, the average expectation score is very high and it indicates that users expect more from the institute library, particularly in Reliability and Tangibles dimensions. Out of the total 22 SERVQUAL attributes, the result reflects that 10 SERVQUAL attributes have high expectation and high service gap.

This paper will assist libraries to improve their library services, particularly in special academic training libraries. Determining SQ has been originated from marketing discipline that has progressively shown its value in the discipline of library and information science profession. This study contributes to the emergent body associated with SQ measures in libraries. Expectation-service gap chart and expectation-service gap grid are the major contribution and rarely found in SERVQUAL literature.

The purpose of the study is to explore the bibliometric features of scientific publications in the area of domestic violence (an important global social problem) for the period 2011–2020; thus, enabling the scientific community to understand the research progress on the topic.

The data of the scientific publications were retrieved from the Scopus database. The keyword “Domestic Violence” was applied as a topic term to search articles published during the study period. The statistical analysis was conducted by using the RStudio and VOSviewer tools along with MS Excel.

A total of 11,899 scientific works were published during the study period. The annual percentage growth of publication in the area of domestic violence in the study period is 74.97%. The majority of the papers (74.72%) were published as journal articles. USA and UK have the highest numbers of scientific publications and citations. Together they account for more than half of the publications (58.38%) and citations (67 per pub). However, the highest average citation per publication has been recorded by Switzerland (34 per pub). Feder G. (UK) is the most cited author, and the Journal of Interpersonal Violence (Sage publications) has the highest number of publications, citations and source title impact ratio in the domain of domestic violence.

One can find numerous bibliometric studies in the domain of natural science, but not many studies have been conducted in the field of social sciences. In this light, the scientific community can gain from the bibliometric information regarding the scientific publications in the area of domestic violence, which is one of the dominant areas of study in social sciences.

The study will provide significant information on the trends of academic publications in the study area. It is one of the most comprehensive studies on domestic violence, which will aid the potential researchers in identifying the most prominent contributions, county-wise research distribution, author and journal productivity and other related indicators. The findings of the study will be also helpful to library authorities in reviewing and updating collection development policy.

This empirical study aims to measure the performance of electronic service quality and related infrastructure in a state university library and suggests the strategies for further improvement based on this study.

The data collection was done through a survey questionnaire based on the 22 attributes of four e-Service quality dimensions rated on five-point Likert scale. The sample population consisted of 239 respondents comprising of different categories of users of university library.

The results of this study indicated that all four dimensions rated by the users fell between mean score 3 to 4 (good), the highest score was received in dimension online public access catalogue (OPAC) and internet service with followed by Library website, Library electronic equipment’s and e-User education. Out of total 22 e-Service quality attributes, none of the attributes received score above 4 (excellent), which indicates that still university library need to improve the current performance of e-Service quality and to take remedial steps to enhance the existing e-services and infrastructure.

Findings from this study could assist university library authority to sustain and enhance performance of e-Services that could achieve the core journey of the modern university libraries.

This study was the first endeavour for measurement of the performance of e-Service quality and related infrastructure of federal university libraries in India.

This study concentrates on assessing the research productivity in the domain of social media security in the past decades. The purpose of this study is to conduct a comprehensive bibliometric review on social media using various bibliometric indicators.

A total of 8,121 scientific publications were retrieved from Scopus database from period 1998 to 2021 using associated keyword search. This study also used VOSviewer^© tool to evaluate the network visualisation.

The result of this study revealed that there is a steady growth of annual publications except for the years 2015 and 2016. A total of 8,121 scientific publications and 80,454 total citations were found with 11.2 average citations per publication. The USA, China and India were top productive countries in terms of publishing research in the field; Chinese Academy of Sciences secured top position with 126 publications in highly productive organisation in the domain. The lecture notes in computer science from Springer Nature received a highly produced title with 553 publications and 4,453 total citations. For co-occurrence of author’s keywords, network visualisation analysis revealed that “Social Media”, “Social Network”, “Security”, “Privacy” and “Trust” found maximum occurrence in the domain of social media security.

This study provides comprehensive research status of social media security by performing a bibliometric analysis. The findings of this study will help relevant researchers to understand the research trend, pursue scientific collaborators and enhance research topic preferences.

The rareness of this study, detailed bibliometric analysis on the domain of social media security, is proven using numerous bibliometric indicators and application of VOSviewer in the domain.

This study aims to examine the research productivity and network visualisation on reproductive health (RH) domain with several bibliometric indicators and applied visualisation approach in co-authorship, citation, co-occurrence of keywords and bibliographic coupling analysis in the area of RH.

This study used bibliometric indicators to determine the highly productive authors, source title, documents and organisations. This study used Web of Science database and retrieved a total of 18,186 scientific publications on the domain of RH published during the period of 2010–2020. Data analysis was also performed using VOS viewer software and RStudio.

The findings discovered the increasing trends of research publications in reproductive health in past ten years. The USA UK, China and Australia were the top four productive countries in terms of publishing research in the arena, and “Kishsin DM” and “Hauser R” have secured in top two positions under highly prolific authors category. University of California, Harvard University and University of London were observed under the top three productive institutions in the domain. This study also revealed association and collaboration among authors, country and institutions in the visualisation analysis. The core findings of co-occurrence of keywords emphasised that “RH,” “assisted reproductive technology,” “women,” “pregnancy” and “in-vitro fertilization” were established frequently used keywords and have robust link strength.

The findings will be helpful to the researchers to know about the status of latest trends and development of the domain. This study is also helpful to the library authority for collection development in the specific subject domain.

To the best of the authors’ knowledge, there was no past study found on the evaluation of research productivity and network visualisation in the domain of RH, which is a globally important issue.

The purpose of this paper is to ascertain the law faculty members’ information needs and seeking behaviour to provide library resources and services in a better way. Libraries play a very important role in supporting legal education and legal research. The past decade has brought about a sea of change in the relationship between library and user. Information technology enabled new products and services, and the availability of online information resources has changed the provision of services in legal academic institutions. In this context, library professionals working in a legal academic library are required to have a sound knowledge of the information needs, perceptions and information-seeking behaviour of legal academicians and users to ensure solid collection development, to provide effective library services and to satisfy the needs of library users. Librarians are professionally committed to update a core, qualitative and need-based collection for the optimum utilization of the resources for the greater satisfaction of the user community.

This study used questionnaire-based survey methods. A questionnaire was designed and administered to the law faculty to investigate the information-seeking behaviour at the Institute of Law, Nirma University (ILNU). The study is limited to faculty members of ILNU. Data were collected through the surveys based on a well-structured questionnaire and personal interviews. An in-depth literature search on topics related to the research work was also carried out.

The results of this research showed that law faculty members used a range of information sources to pursue their teaching, research and academic work. When they use print resources, many respondents preferred books/reference books, law reports, statutes and journals. The study also revealed that a number of respondents preferred to use Information and Communication Technology-based library resources in comparison to print resources, with most of them stating that they have very good computing skills. This use may be due to availability, advancement and promotion of legal e-resources. HeinOnline is the most preferred online database, followed by Westlaw India and Manupatra. It is also noted that most of the faculty members have reported that Internet-based items are preferred over conventional documents for teaching and that the Internet has expedited the research process; thus, overall dependency on Internet access has increased.

The findings of the paper will help library and information science practitioners working in academic law libraries to address the key factors which influence users’ intention to seek information and to intensify their performance to meet user needs and perceptions. Results will also be useful to them in collection development.

The paper is relevant and useful to those who are interested to know the trends of information needs and determine the information-seeking behaviour and users’ perceptions for library resources of legal professionals. This study is also useful to librarians who are professionally committed to update a core, qualitative and need-based collection for the optimum utilization of the resources for the greater satisfaction of the user community.

In present research, the authors conducted the massive literature review and collected the information, in regards to material handling system (MHS) to build a multi criteria MHS hierarchical module consists of ecological cum fiscal criteria. Moreover, similar literature review assisted the authors to resolve and eventually construct the effectual and robust approach. The purpose of this paper is to facilitate the managers for benchmarking the MHS alternatives operating under similar module via robust decision support system (DSS).

In present research, the proposed module dealt with ecological (subjective) and fiscal (objective) criteria, where subjective criteria associated with incompleteness, vagueness, imprecision, as well as inconsistency, solicited the discrete information in terms of Grey set via linguistic scale from experts panel. The objective information (capital) has been assigned by expert’s panel in terms of Grey set. To robustly evaluate and select the admirable MHS, three approaches named: degree of possibility, technique for order preference similar to ideal solution as well as Grey relational analysis fruitfully applied to connect and unite discrete information.

The performance evaluation of MHSs has been carried out under concert of individual fiscal criteria excluding ecological criteria in past researches. Moreover the previous developed DSS tackled sole approach under individual fiscal criteria. The authors found the broad applications of fuzzy sets except Grey set theory in the same context for measuring the performance of MHS alternatives. Aforesaid research gaps have been transformed into research objectives by incorporating the module for both fiscal cum ecological criteria. This research embraces a robust DSS, which has been explored to select the admirable MHS alternative.

An empirical case study has been carried out in order to demonstrate the legitimacy of holistic Grey-MCDM method, implemented over multi criteria MHS hierarchical module. Proposed DSS seems to be the best for organisations, which believe to appraise and select the MHS including fiscal as well as ecological criteria excluding individual fiscal criteria. Moreover, subjective cum objective or individual subjective or objective criteria can be extended with respect to varieties of MHSs.

This study aims to study the impact of corporate governance (CG) versus ethical investment on the firm performance. It takes into account the firms of Bangladesh, India, and Pakistan for the purpose of the study. A composite variable of CG index and environmental, social, and governance (ESG) index is used to test the impact on the firm performance. Separate country wise and overall analysis is obtained. Regression analysis is used to obtain the results. Two measures of performance are used, one is return on assets (ROA) and other is Tobin Q. The findings of the study reveal that there is an impact of corporate governance index (CGI) on firm performance (overall and country wise) whereas ethical investment (EI) has an impact on firm performance when tested overall and no impact when checked for country wise results. The results further show that on country level, increase in CG measures may lead to positive results, but at the macro level, it may lower the performance. On the other hand, at the micro level, ethical finance may not show its impact; however, at the macro level, it has an impact. The study has implications for the investors and policymakers.

This study aims to explore various determinants of university attractiveness and its relationship with sustainable institutes. Further, the study examines the mediating role of perceived student support and sense of belongingness on the relationship between university attractiveness and sustainable institutes.

The data analysis was conducted with 637 responses from the students from private universities located in the northern region of India. Variance based partial least square structural equation modeling (PLS-SEM) was applied in the study to investigate the proposed conceptual model on sustainable higher institutions. Additionally, by applying PLS Predict, the predictive relevance of sustainable institutions with important and performing constructs was found out.

The results of this study indicate that university attractiveness plays a critical role in enhancing perceived student support, and it has a direct and significant impact on developing sustainable institutes. Further, students’ sense of belongingness is expressed as significant mediator between university attractiveness and sustainable institutes. The predictive relevance of the study was reported to be high. Most important indicators of university attractiveness were found to be teaching, research and publications, branding and promotion, and diversity in courses offered by the private universities.

The conceptual model under study can be investigated with a moderating effect of private and government universities in future. Additionally, the role of additional variables in online scenario under current pandemic situation can be assessed through the model used in this study. Future research can be done by using qualitative analysis through thematic analysis and sentiment analysis of students in higher education institutes.

The present study is the first to explore the mediating relationship of perceived student support and sense of belongingness with university attractiveness and sustainable institutes. The conceptual framework can prove to be important for education specialists, administrators of education institutes at university level and policymakers. The study offers effective ideas for policymakers to bring sustainability in education sector in near future especially in emerging economies and attain sustainable development goals.

This study aims to focus on identifying the business risks that cause a delay in the oil and gas projects and suggest the way forward toward the better development of the city gas distribution (CGD) sector in India by suggesting the appropriate mitigation strategies.

The study is a systematic review of literature on risks causing a delay in oil and gas projects. Comprehensive literature was carried out following a seven-step model to develop an exhaustive list of risk classifications and factors, risk identification methods and strategies to mitigate the risks. Weighted average ranking method is used to identify the top ten risks affecting oil and gas projects.

This research identifies the top ten risks frequently impacting the oil and gas projects, which are project cost, improper project management, change in economic parameters, currency exchange rate, government regulations and laws, contractor and subcontractors issues, lack of skilled labor, delay in approvals, health and safety issues and force majeure. These risks are primarily responsible for cost overrun and project delay. Additionally, this study recommends the implementation of joint risk management to avoid CGD project delay.

The CGD industry is in the growing stage with many projects under construction. However, there is a lack of research to manage risks in the CGD project. This study contributes to the limited literature available on risk management in oil and gas projects. Additionally, it highlights the need for further research to explore the different risks factors affecting the CGD business and its operations and subsequently develop appropriate mitigation strategies.