Yi Zhong, Zhiqian Chen, Jinglei Ye and Na Zhang
This study aims to investigate the critical success factors of digital transformation in the construction industry and identify whether the respondents' profiles influence their…
Abstract
Purpose
This study aims to investigate the critical success factors of digital transformation in the construction industry and identify whether the respondents' profiles influence their perceptions of critical success factors for digital transformation.
Design/methodology/approach
To achieve the objectives, a literature review was first conducted based on technology-organization-environment (TOE) framework. Then a questionnaire survey was carried out. A total of 86 people were surveyed in this study, mainly from the construction industry. At the level of data processing, SPSS was used for analysis. Among the main tests used were the Shapiro–Wilk test, reliability analysis, mean rank analysis, Kruskal–Wallis test and Mann–Whitney U test.
Findings
The study identified 15 critical success factors of digital transformation and found the three most important factors of digital transformation. Furthermore, respondents with different years of experience, enterprises with different sizes and different years made no difference in the perception of factors. Respondents' different occupations and types of enterprises created a bias in the perception of factors for digital transformation.
Research limitations/implications
Firstly, the small sample size of the questionnaire limits the reference value of data analysis for certain groups. In addition, this study focuses broadly on construction enterprises without specifically examining different types of enterprises, thus lacking depth in its findings.
Practical implications
This study establishes a connection between TOE theory and the construction industry through an extensive literature review, identifying relevant factors and providing a reference for future research.
Originality/value
The study's results would enrich the research on digital transformation in the construction industry and provide a reference for the digital transformation of construction enterprises.
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Saswati Tripathi, Siddhartha Shankar Roy and Bijoy Talukder
This paper analyses and assesses the effect of firm-specific determinants (FSDs) on supply-chain performance (SCP) and export performance (EP). It examines SCP’s influence on EP…
Abstract
Purpose
This paper analyses and assesses the effect of firm-specific determinants (FSDs) on supply-chain performance (SCP) and export performance (EP). It examines SCP’s influence on EP and its mediating effect on the relationship between FSD and EP.
Design/methodology/approach
This paper develops a theoretical framework based on the resource-based view (RBV) and dynamic-capability theory to understand SCP’s role in the FSD-EP link while empirically validating using the Indian automobile industry segments (IAIS) data. The sample frame comprises all listed firms in IAIS between the financial year 2010-11 and 2021–22, with continuous data availability throughout the considered timeline. The paper employs factor analysis for dimension reduction, a panel-data-fixed-effect model to analyze the relationships, bootstrap to test the mediation effect and focus-group discussion for validating the results obtained through statistical analyses.
Findings
FSD directly influences SCP’s efficiency aspect and EP. Distribution efficiency and inventory efficiency characteristics of SCP directly impact EP and completely mediate the relationship between FSD and EP.
Practical implications
This study provides significant insights into how firms can increase EP by focusing on firm-specific and SCP-related factors. To improve EP, firms should concentrate on enhancing distribution and inventory efficiencies. Firms must focus on critical firm-level factors like age, size and raw-material import capability to increase their ability to solve SC-specific barriers and improve SCP, resulting in enhanced exports.
Originality/value
This study investigates the impacts of FSD on SCP and EP and examines the mediating effect of SCP on the relationship between FSD and EP. Such a mediating role of SCP has rarely been probed in the literature.
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Xuemei Wang, Jixiang He, Yue Ma, Hao Wang, Dehong Ma, Dongdong Zhang and Hudie Zhao
The purpose of this study is to evaluate the tannase-assisted extraction of tea stem pigment from waste tea stem, after which the stability of the purified pigment was determined…
Abstract
Purpose
The purpose of this study is to evaluate the tannase-assisted extraction of tea stem pigment from waste tea stem, after which the stability of the purified pigment was determined and analyzed.
Design/methodology/approach
The extracting process was optimized using the response surface methodology (RSM) approach. Material-liquid ratio, temperature and time were chosen as variables and the absorbance as a response. The stability of the tea stem pigment at the different conditions was tested and analyzed.
Findings
The optimized extraction technology was as follows: material-liquid ratio 1:20 g/ml, temperature 50°C and time 60 min. The stability test results showed that tea stem pigment was sensitive to oxidants, but the reducing agents did not affect it. The tea stem pigment was unstable under strong acid and strong alkali and was most stable at pH 6. The light stability was poor. Tea stem pigment would form flocculent precipitation under the action of Fe2+ or Fe3+ and be relatively stable in Cu2+ and Na2+ solutions. The tea stem pigment was relatively stable at 60°C and below.
Originality/value
No comprehensive and systematic study reports have been conducted on the extraction of pigment from discarded tea stem, and researchers have not used statistical analysis to optimize the process of tannase-assisted tea stem pigment extraction using RSM. Additionally, there is a lack of special reports on the systematic study of the stability of pigment extracted from tea stem.
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Yue Yang, Liming Zhang, Guoqian Xi, Changbiao Zhong and Ting Shu
This study aims to investigate how digital technology influences the happiness of villagers in traditional ethnic minority communities, with Waipula Village as a focal case study…
Abstract
Purpose
This study aims to investigate how digital technology influences the happiness of villagers in traditional ethnic minority communities, with Waipula Village as a focal case study. Recognized as a forerunner in achieving the United Nations Sustainable Development Goals, Waipula Village exemplifies how digital innovation can transform rural communities.
Design/methodology/approach
Using an exploratory case study approach, the research reveals that digital technology enhances villagers’ happiness by improving market access, mitigating geographical limitations and fostering entrepreneurship and innovation.
Findings
In addition, digital technology has led to new consumption patterns and cultural values, significantly contributing to the village’s sustainable development and overall well-being.
Originality/value
This analysis expands the understanding of the role of digital technology in ethnic minority villages and offers valuable insights for rural revitalization strategies, highlighting its importance in enhancing happiness and preserving cultural heritage.
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Zhengbiao Han, Huan Zhong and Preben Hansen
To reveal the emotions and information needs expressed by Chinese parents of children with autism spectrum disorder (ASD) in an online forum, and their relationship.
Abstract
Purpose
To reveal the emotions and information needs expressed by Chinese parents of children with autism spectrum disorder (ASD) in an online forum, and their relationship.
Design/methodology/approach
The 10,062 data were from “Yi Lin”, China’s largest online forum for ASD. Open coding identified parents’ emotions and information needs, and a chi-squared test explored the correlation.
Findings
First, parents’ emotions were categorized into four themes: emotions about coping with their child’s care, emotions about the parents’ own behavior, emotions about social support with other parents and emotions about anticipating the future. Parents’ overall emotions were negative (72.47%), while the tendency of emotions varied among the four themes. Second, five information needs topics were expressed: intervention and training of ASD, parenting experiences, schooling issues, social interaction and support and future development. Different information needs topics contained different themes of emotions. Third, the tendency of emotions and expression of information needs were significantly correlated. Negative emotions had a statistically significant correlation in expression of information needs.
Originality/value
This study reveals the relationship between the emotions and information needs expressed by parents of children with ASD. The ASD forum could develop emotional support modules and functions for parents and facilitate emotional communication between parents.
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Shuai Qian and Yipeng Wen
The purpose of this paper is to form propositions about the relationship between top management team (TMT) heterogeneity and peer effects in investment decision-making and explore…
Abstract
Purpose
The purpose of this paper is to form propositions about the relationship between top management team (TMT) heterogeneity and peer effects in investment decision-making and explore the mediating role of social learning processes.
Design/methodology/approach
To investigate the correlations between TMT heterogeneity and investment peer effects, we considered the TMT heterogeneity category, team process and contextual factors. With a sample of 8,467 firm-year observations from Chinese listed companies, we used the mean linear model and instrumental variable method to empirically examine their relationships. To identify the mediating role of social learning processes, we introduced a social learning model to find out the contextual factors influencing corporate social learning demands from three aspects and subsequently used comparative statics analysis to explore the variations in the main effect under these contextual factors.
Findings
For task-oriented heterogeneity (e.g. functional background, education and tenure heterogeneity), the opposite effects of information elaboration and social categorization processes make it a nonlinear multiplex correlation with investment peer effects. For relation-oriented heterogeneity (e.g. age and gender heterogeneity), the sole effect of social categorization processes leads to a negative linear correlation. Further, we identify the mediating role of social learning processes. In summary, we established a connection from the TMT heterogeneity, to information elaboration theory or social categorization theory, to social learning processes and ultimately to investment peer effects.
Originality/value
The results of this study provide a comprehensive perspective to predict the decision-making outcomes of team heterogeneity and contribute to heterogeneity research and practice.
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Abstract
Purpose
Based on upper echelon theory and signaling theory, we aim to examine the impact of returnee executives on firms’ relative exploratory innovation focus and the moderating effect of economic policy uncertainty on this relationship.
Design/methodology/approach
Using panel data of Chinese listed companies from 2009 to 2020, we obtained empirical evidence to support our arguments.
Findings
Returnee executives positively influence firms’ relative exploratory innovation focus. This means that firms with returnee executives will shift the focus of their innovation activities toward exploratory innovation more than exploitative innovation. In addition, we find that economic policy uncertainty strengthens this relationship.
Originality/value
First, by showing how returnee executives positively influence firms’ shift in focus to exploratory rather than exploitative innovation, we expand our understanding of firms’ trade-offs between exploratory and exploitative innovation. Second, this study examines how returnee executives influence the relative importance that firms place on exploratory and exploitative innovation, allowing us to build a realistic and nuanced view of how returnee executives influence firms’ strategic choices. Finally, this study expands the strategic leadership literature and responds directly to the call for studies focusing on how institutional environmental conditions and executive characteristics work together to shape firm outcomes.
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Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro and Ana Cláudia Campos
This study investigates the reciprocity mechanism in value co-creation and clarifies how service providers may effectively trigger customer participation behaviour and boost value…
Abstract
Purpose
This study investigates the reciprocity mechanism in value co-creation and clarifies how service providers may effectively trigger customer participation behaviour and boost value co-creation to enhance customer citizenship behaviour, which brings extra benefits for service providers.
Design/methodology/approach
By combining equity theory, social exchange theory and co-creation theory, this research proposes a model for the reciprocity mechanism in value co-creation incorporating customer co-creation perception (CCCP) conducting hotel dialogue, access, risk assessment and transparency (DART) activities; customer participation behaviour (CPB – information seeking, information sharing, responsible behaviour and personal interaction); customer citizenship behaviour (CCB – feedback, advocacy, helping and tolerance) and value co-creation in hotels. It also applies script theory to explore how customers’ previous experiences with the hotel may impact the value reciprocity mechanism. The collected data from tourists are analysed using partial least squares structural equation modelling (PLS-SEM).
Findings
The results confirm that CCCP drives CPB, value co-creation and CCB. CPB also enhances value co-creation, consequently boosting CCB. Moreover, CPB and value co-creation are the reciprocity mechanisms that mediate CCCP to CCB. Findings also reveal that CPB has a greater impact on value co-creation for first-time customers. In contrast, CCCP has a higher effect on value co-creation for repeat customers.
Practical implications
The proposed model is a managerial tool that assists practitioners in effectively driving customer participation behaviour and improving value co-creation for first-time customers and repeat customers.
Originality/value
This study uncovers the significance of the hospitality service provider’s DART actions in forming customer perceptions and leading customer behaviour towards value co-creation.
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Yilmaz Akgunduz, Mehmet Alper Nisari and Serpil Sungur
This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of…
Abstract
Purpose
This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of justice (price and procedural justice) on trust; trust on satisfaction and loyalty; and trust, satisfaction and loyalty on customer citizenship behavior. Furthermore, it was questioned whether there was a disparity between customer expectations based on the restaurant's image and consumption experience.
Design/methodology/approach
The data were gathered from customers of fast-food restaurants in the shopping centers in Turkey. The data set, which included 437 valid questionnaires, was subjected to CFA for validity and reliability, SEM analysis for hypothesis and paired sample t-Tests for the research questions.
Findings
The findings of the study indicate that perceived justice affects customer trust, which, consequently, affects customer loyalty and satisfaction during the COVID-19 period. Findings also demonstrate that, while customer loyalty and trust increase customer citizenship behavior, customer satisfaction alone is insufficient to increase customer citizenship behavior. The study also shows that during the COVID-19 period, fast-food restaurants should have raised awareness of employees’ fair behaviors toward the customers and provided additional services to differentiate themselves in the market. Also, it indicates that customer expectations related to price, cleanliness and professional appearance of staff are not met after taking service.
Originality/value
No research has been found in the literature focusing on the expectations, justice, trust, satisfaction, loyalty and citizenship behaviors of fast-food restaurant customers in the COVID-19 pandemic process. Therefore, the results can fill the gap in relevant literature by testing the relationships between justice, trust, satisfaction, loyalty and citizenship during the pandemic and provide inferences for fast-food business owners.
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Xi Zhong, Weihong Chen and XiaoJie Wu
Taking tournament and agency theories as theoretical bases, this study aims to examine whether and when industry tournament incentives affect corporate social irresponsibility…
Abstract
Purpose
Taking tournament and agency theories as theoretical bases, this study aims to examine whether and when industry tournament incentives affect corporate social irresponsibility (CSiR).
Design/methodology/approach
This study focuses on publicly listed companies in China from 2003 to 2018, with a total of 26,638 observations across 3,013 firms. Based on this dataset, the study employs a high-dimensional fixed effects model to empirically investigate the impact of industry tournament incentives on CSiR. Additionally, it explores the moderating effects of founder chief executive officers, multiple large shareholders and state-owned enterprises on this relationship.
Findings
This study demonstrates that industry tournament incentives have a significant positive impact on CSiR. Additionally, the findings reveal that founder-chief executive officers and multiple large shareholders weaken the above relationships, whereas state-owned enterprises have no moderating effect on the above relationships.
Originality/value
By analyzing and testing the relationship between industry tournament incentives and CSiR for the first time, this study contributes to the literature on industry tournament incentives, the CSiR literature and tournament theory.