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This study examined the impact of environmental factors on consumers’ intention to use buy online in-store returns (BORS) services. Specifically, it investigates how integrating environmental knowledge and consequence awareness into the theory of planned behavior (TPB) influences consumers’ intention to adopt BORS services.

Data were collected through a structured questionnaire and analyzed using statistical methods to explore the relationships between attitude, subjective norm, perceived behavioral control, environmental factors and intention to use BORS services.

The findings indicate that attitude, subjective norm and environmental knowledge significantly increase consumers’ intention to use BORS services. Additionally, the interaction of attitude and environmental knowledge further enhances consumers’ intention to use BORS services.

This study contributes to the limited literature on the drivers of consumers’ adoption of BORS services by integrating environmental factors with TPB. It provides new insights into how targeted environmental education and promotion activities can influence consumers’ behavior toward sustainable practices, providing valuable strategies for retailers to support sustainable development goals.

The purpose of studying the impact of crude oil and natural gas prices on the Vietnamese stock market is to understand the relationship between energy prices and the overall performance of the financial markets. As Vietnam is an energy-dependent country, fluctuations in crude oil and natural gas prices can significantly affect various industries, including manufacturing, inflation, transportation, energy production and economic growth. These sectors are often sensitive to changes in energy costs, which can lead to shifts in corporate profitability and investor sentiment. By analyzing how crude oil and natural gas prices influence the Vietnamese stock market, policymakers and investors can provide deeper insights into the economic risks and opportunities related to energy price volatility. This paper can also provide valuable information for decision-making in sectors such as economic forecasting, risk management and investment strategies.

Using monthly data from January 2006 to March 2024, data were collected from the Vietnamese stock market and the OPEC organization for oil prices, while data on natural gas were obtained from the EIA. The data were analyzed using vector error correction (VEC) model, impulse response function, variance decomposition test and asymmetric reactions method; the study tries to ascertain the short-term and long-term dynamic relationships between the shocks of the crude oil price and natural gas prices and their effects on the movement of the stock price. In addition, the GARCH model is applied to measure the volatility of crude oil and natural gas prices.

Crude oil price shocks have a statistically significant impact on most Vietnamese real stock market indices, except for the utility and consumer indices and some energy companies. Conversely, natural gas price shocks do not significantly affect on Vietnamese stock market indices, except for the energy index and some energy companies. Some “important” of both crude oil price and natural gas price shocks tend to depress the stock returns of energy companies. An increase in both crude oil and natural gas volatility can lead to heightened speculation in certain indices, particularly the energy and industrial indices, as well as in some energy companies. This heightened speculation often results in elevated of their stock returns.

This study provides valuable insights into the field of study examining how fluctuations in the prices of oil and gas, particularly during major crisis periods such as global financial crisis, COVID-19 pandemic and the Russo-Ukrainian War, affect financial markets.