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This research addressed online customer-to-customer (C2C) incivility during digital service recovery.

To examine the effectiveness of managerial responses to online C2C incivility post a restaurant service failure, a 2 (Managerial response: general vs specific) x 2 (Failure severity: high vs low) quasi-experimental design was employed. A pretest was conducted with 123 restaurant consumers via Amazon Mechanical Turk, followed by a main study with 174 restaurant consumers. Taking a mixed-method approach, this research first asked open-ended questions to explore how participants perceived the restaurant’s motivation for providing a generic versus a specific response. Hayes’ (2013) PROCESS procedure was then performed for hypotheses testing.

The results revealed significant interaction effects of managerial responses and failure severity on perceived online service climate and revisit intention, mediated by trust with managerial responses.

This research yielded unique insight into C2C incivility management literature and industry practices in the context of digital customer service recovery.

This study conducts a comparative analysis of the diversification effects of China's national carbon market (CEA) and the EU ETS Phase IV (EUA) within major commodity markets.

The study employs the TVP-VAR extension of the spillover index framework to scrutinize the information spillovers among the energy, agriculture, metal, and carbon markets. Subsequently, the study explores practical applications of these findings, emphasizing how investors can harness insights from information spillovers to refine their investment strategies.

First, the CEA provide ample opportunities for portfolio diversification between the energy, agriculture, and metal markets, a desirable feature that the EUA does not possess. Second, a portfolio comprising exclusively energy and carbon assets often exhibits the highest Sharpe ratio. Nevertheless, the inclusion of agricultural and metal commodities in a carbon-oriented portfolio may potentially compromise its performance. Finally, our results underscore the pronounced advantage of minimum spillover portfolios; particularly those that designed minimize net pairwise volatility spillover, in the context of China's national carbon market.

This study addresses the previously unexplored intersection of information spillovers and portfolio diversification in major commodity markets, with an emphasis on the role of CEA.

The purpose of this paper is to explore carbon emission reduction of electric vehicles from the perspective of electricity consumption.

Electric vehicles (EVs) consume large amounts of electricity, thereby generating large amounts of carbon dioxide (CO2) emissions, so there is an urgent need to consider whether EVs have greater potential for reducing carbon emissions than other modes of transport. In this paper, the carbon emission reduction potential (CERP) coefficients of EVs are examined under three different scenarios from an interprovincial electricity trading perspective. Scenario analysis was used to quantify the CERP of EVs in 18 provinces in China.

The results show the following: (1) The higher the proportion of general-fuel vehicles in all transportation, the higher the CERP of EVs. (2) Interprovincial power trading affects the proportion of coal power consumed in a province, and the higher the proportion of clean power in the purchased power, the lower the proportion of coal power consumed in that province. (3) The proportion of coal power in the electricity consumption of a province is correlated negatively with the CERP of EVs in that province.

This paper quantifies the CERP of EVs compared with other modes of transport and gives provinces a more intuitive understanding of the CERP of EVs. Furthermore, we derive the carbon emission shift out of each province via the electricity trading paths among provinces, analyzing the impacts of the variability between different provinces on EV carbon emissions.

This study investigates how the complexity of sentiment in online reviews affects perceived helpfulness. Analyzed over 730,000 reviews from Tripadvisor.com, the research explores how information overload and increased cognitive load impact consumer decision-making.

This study applied the BERT deep learning model to analyze sentiment complexity in online reviews. Based on cognitive load theory, we examined two key factors: the number of attributes mentioned in a review and the variation in sentiment valence of across attributes to evaluate their impact on cognitive load and review helpfulness.

The results show that a higher number of attributes and greater variation in sentiment valence increase cognitive load, reducing review helpfulness. Reviewers’ expertise and review readability further moderate these effects, with complex or expert-written reviews worsening the negative impact.

This research introduces a method for measuring attribute-level sentiment complexity and its impact on review helpfulness, emphasizing the importance of balancing detail with readability. These findings provide a foundation for future studies on review characteristics and consumer behavior.

In today’s digital era, talent recruitment can help address the growing shortage of skilled labor in the construction industry and promote sustainable growth. While existing research has explored the association between talent acquisition and local labor productivity or economic progress, the impact on construction growth deserves further study. This study aims to (1) explore the influence of talent recruitment on the growth of the construction industry and (2) analyze whether different regional characteristics shape the differential impact of talent acquisition on construction growth.

This research employs a quantitative approach, focusing on 35 major cities in China. A panel data regression model is utilized to analyze annual data from 2013 to 2018, considering variables like the construction talent recruitment index, value added in construction, gross regional product per capita and others. The study also examines regional heterogeneity and conducts robustness tests to validate the findings.

The results reveal a positive and significant correlation between talent recruitment and construction industry growth. This correlation is more pronounced in economically advanced and infrastructure-rich regions. The study also finds that factors like capital investment, educational attainment and housing prices significantly contribute to industry growth. Talent recruitment not only transforms local labor market dynamics but also drives demand for construction services, promoting industry growth through economies of scale.

This research constructs a new measurement for talent recruitment and provides new insights into the pivotal role of talent recruitment in the sustainable growth of the construction industry. It underscores the need for construction firms to tailor talent acquisition policies to their specific circumstances and regional developmental conditions. The findings offer practical guidance for driving regional growth within the sector, emphasizing the importance of talent recruitment as a key yet previously underappreciated factor in industry development.

This article aims to explore the key role of community participation in the protection and development of national parks under the global trend of national park development and provide reference for the construction of China’s national park system by analyzing international successful cases and experiences.

The study on “International Experience of Community Support for National Park Development” integrates multimethods, from data mining reports, journals and policy docs from WB, UNEP, to case analyses. In-depth interviews with policymakers, academics and farmers reveal needs, challenges and best practices. Comparative analysis tailors findings to China’s context, offering recommendations for enhancing community support. This hybrid approach ensures practical insights for China’s application.

The results of this study underscore the paramount significance of community participation as a cornerstone in advancing sustainable development and safeguarding national parks amidst a growing global awareness of environmental stewardship. Through a thorough examination of international National Parks such as Yellowstone, Maasai Mara, Uluru-Kata Tjuta and Sanjiangyuan, we reveal a blueprint of success that hinges on robust policy support, empowerment of local communities, strategic economic incentives and multifaceted cross-sectoral collaborations. In the context of domestic hurdles, including inadequate legal frameworks, narrow participation avenues and resource scarcities, our analysis outlines actionable recommendations aimed at fortifying policy and legal frameworks, establishing efficient engagement modalities, bolstering community capacity-building initiatives and fostering economic sustainability. This comprehensive approach presents a visionary roadmap for World’s national park system, guiding it towards achieving an optimal equilibrium where ecological integrity and community prosperity coexist harmoniously.

The article underscores the originality in illuminating the pivotal role of community participation in national park protection and development amidst a global shift. By delving into international exemplars like Yellowstone, Maasai Mara, Uluru-Kata Tjuta, Sanjiangyuan and Panda, it uncovers novel insights on policy frameworks, community empowerment, economic incentives and collaborative models. This work contributes to the burgeoning discourse on balancing ecological conservation with socioeconomic development, providing a blueprint for sustainable national park management of all the world.

In social media context, service failures become public domain, making them visible to vast audiences of customers who are virtually present. Thus, this study aims to discuss the roles of service failure type and management response on observers’ perceived helpfulness.

The authors conducted econometric analyses on a dataset incorporating 107,984 reviews and 34,641 management responses to negative reviews.

The results reveal that, for process failures, specifying a form of action (initiatives for solving the problem) is associated with more perceived helpfulness of reviews than accounts (explanation) or acknowledgments (recognition and acceptance), while responding to an outcome failure by providing an account is associated with increased perceived helpfulness of reviews.

For process failures, managers should make every effort to convince observers through specific actions that similar failures are less likely to occur in the future. For outcome failures, managers should strive to provide clear and fast explanations of the failure causes to restore observers’ evaluation of the firm’s capabilities.

The authors’ work extends sparse insights on observers and sheds new light on the effect of service failure type and response strategy on observers’ actual behaviors. The interplay between service failure type and response strategy provides guidance on how to use management responses to influence potential customers.

Drought is the primary disaster that negatively impacts agricultural and animal husbandry production. It can lead to crop reduction and even pose a threat to human survival in environmentally sensitive areas of China (ESAC). However, the phases and periodicity of drought changes in the ESAC remain largely unknown. Thus, this paper aims to identify the periodic characteristics of meteorological drought changes.

The potential evapotranspiration was calculated using the Penman–Monteith formula recommended by the Food and Agriculture Organization of the United Nations, whereas the standardized precipitation evaporation index (SPEI) of drought was simulated by coupling precipitation data. Subsequently, the Bernaola-Galvan segmentation algorithm was proposed to divide the periods of drought change and the newly developed extreme-point symmetric mode decomposition to analyze the periodic drought patterns.

The findings reveal a significant increase in SPEI in the ESAC, with the rate of decline in drought events higher in the ESAC than in China, indicating a more pronounced wetting trend in the study area. Spatially, the northeast region showed an evident drying trend, whereas the southwest region showed a wetting trend. Two abrupt changes in the drought pattern were observed during the study period, namely, in 1965 and 1983. The spatial instability of moderate or severe drought frequency and intensity on a seasonal scale was more consistent during 1966–1983 and 1984–2018, compared to 1961–1965. Drought variation was predominantly influenced by interannual oscillations, with the periods of the components of intrinsic mode functions 1 (IMF1) and 2 (IMF2) being 3.1 and 7.3 years, respectively. Their cumulative variance contribution rate reached 70.22%.

The trend decomposition and periods of droughts in the study area were analyzed, which may provide an important scientific reference for water resource management and agricultural production activities in the ESAC. However, several problems remain unaddressed. First, the SPEI considers only precipitation and evapotranspiration, making it extremely sensitive to temperature increases. It also ignores the nonstationary nature of the hydrometeorological water process; therefore, it is prone to bias in drought detection and may overestimate the intensity and duration of droughts. Therefore, further studies on the application and comparison of various drought indices should be conducted to develop a more effective meteorological drought index. Second, the local water budget is mainly affected by surface evapotranspiration and precipitation. Evapotranspiration is calculated by various methods that provide different results. Therefore, future studies need to explore both the advantages and disadvantages of various evapotranspiration calculation methods (e.g. Hargreaves, Thornthwaite and Penman–Monteith) and their application scenarios. Third, this study focused on the temporal and spatial evolution and periodic characteristics of droughts, without considering the driving mechanisms behind them and their impact on the ecosystem. In future, it will be necessary to focus on a sensitivity analysis of drought indices with regard to climate change. Finally, although this study calculated the SPEI using meteorological data provided by China’s high-density observatory network, deviations and uncertainties were inevitable in the point-to-grid spatialization process. This shortcoming may be avoided by using satellite remote sensing data with high spatiotemporal resolution in the future, which can allow pixel-scale monitoring and simulation of meteorological drought evolution.

Under the background of continuous global warming, the climate in arid and semiarid areas of China has shown a trend of warming and wetting. It means that the plant environment in this region is getting better. In the future, the project of afforestation and returning farmland to forest and grassland in this region can increase the planting proportion of water-loving tree species to obtain better ecological benefits. Meanwhile, this study found that in the relatively water-scarce regions of China, drought duration was dominated by interannual oscillations (3.1a and 7.3a). This suggests that governments and nongovernmental organizations in the region should pay attention to the short drought period in the ESAC when they carry out ecological restoration and protection projects such as the construction of forest reserves and high-quality farmland.

The findings enhance the understanding of the phasic and periodic characteristics of drought changes in the ESAC. Future studies on the stress effects of drought on crop yield may consider these effects to better reflect the agricultural response to meteorological drought and thus effectively improve the tolerance of agricultural activities to drought events.

The study aims to review how the use of technology enhances the authentic tourist experience. Technology and digitalization have enhanced tourist experiences. However, critiques comment on its ability to over-commercialize activity and lack of authenticity. Thus, there is a need to synthesize knowledge of technology usage to increase authentic tourist experience.

The study carries out a bibliometric review of the studies focusing on the use of technology in enhancing tourist experiences. Two hundred journal articles, published between 1997 and 2023 were retrieved from the Web of Science (WoS) database to carry out descriptive and network analysis using the Gephi, VOSviewer and Science of Science (Sci2) software. The components of authentic tourism experience are identified from the literature through a content analysis.

The findings of the study are broadly classified into two: first, the most frequently used keywords in the study include tourist experience and satisfaction, co-creation, virtual reality, smart tourism, technology, authenticity and heritage tourism. Second, the five major themes studied in the topic include virtual reality and tourist experience; media, tourist experience and encounters; technology, smart tourism and tourist experience; digital transformation, social media and tourist experience; and virtual reality and tourist experience which are still relevant in the literature because of the presence of study gaps.

The findings are used to develop a conceptual framework for the role of technology in enhancing authenticity in tourism typologies where authenticity is critical.

The aim of the current study is to recommend and compare the estimates of finite element model (FEM), analytical model, and artificial neural networks (ANN) model for capturing the LCC of FCSC members. A database comprising 325 FCSC columns was constructed from previous studies to propose FEM and ANN models while the analytical model was proposed based on a database of 712 samples and encasing mechanics of steel tube and FRP wraps. The concrete damage plastic model was used for concrete along with bilinear and linear elastic models for steel tube and FRP wraps, respectively. Analytical and ANN models effectively considered the lateral encasing mechanism of FCSC columns for accurate predictions.

The study aimed to compare the prediction accuracy of finite element (FEM), analytical, and artificial neural network (ANN) models for the load-carrying capacity (LCC) of fiber reinforced polymer (FRP)-encased concrete-filled steel tube (CFST) compression members (FCSC). A database of 325 FCSC columns was developed for FEM and ANN models, while the analytical model was based on 712 samples, utilizing encasing mechanics of steel tube and FRP wraps. FEM used a concrete damage plastic model, bilinear steel tube, and linear elastic FRP models. Statistical accuracy was evaluated using MAE, MAPE, R², RMSE, and a 20-index across all models.

Based on the experimental database, the FEM presented the accuracies in the form of statistical parameters MAE = 223.76, MAPE = 285.32, R² = 0.94, RMSE = 210.43 and a20-index = 0.83. The analytical model showed the statistics of MAE = 427.229, MAPE = 283.649, R2 = 0.8149, RMSE = 275.428 and a20-index = 0.73 while ANN models portrayed the predictions with MAE = 195, MAPE = 229.67, R² = 0.981, RMSE = 174 and a20-index = 0.89 for the LCC of FCSC columns.

Although various investigations have already been performed on the prediction of the load-carrying capacity (LCC) of fiber reinforced polymer (FRP)-encased concrete-filled steel tube (CFST) compression members (FCSC) using small and noisy data, none of them compared the accuracy of prediction of different modeling techniques based on a refined large database.