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This paper analyzes the differential experiences of women in the Canadian labour market who hold lower-skilled jobs and have school-age children during two waves of Covid compared with more typical conditions pre-pandemic. The article seeks to test the hypothesis that workers at the intersection of womanhood, motherhood and precarious employment would endure even more disadvantageous labour market outcomes during the Covid pandemic than they did prior to it.

We employ a Gender-Based Plus (GBA+) and intersectionality lens to examine the differential effect of Covid on the effect of the trifecta of being a woman in a lower-skilled job and facing a motherhood penalty from school-age children. We use a Difference-in-Difference framework with Canadian Labour Force Survey (LFS) data to examine the differential effect of two waves of Covid on three labour market outcomes: employment, hours worked and hourly wages.

We find that being a woman in a lower-skilled job with school-age children is associated with lower employment, hours worked and wages in normal times compared to males in those same situations. Such women also face the most severe adjustment consequence from the Covid shock, with that adjustment concentrated on the margin of employment and restricted to the First Wave and not the subsequent Omicron Wave.

The paper studies a specific intersectional group, assesses pre-pandemic, peak-pandemic and late-pandemic differences in labour market outcomes and runs separate estimations for different job skill levels. We also study a more comprehensive list of labour market outcomes than most studies of a similar nature.

This research examines how bank competition and corporate social responsibility (CSR) affect the stability of Vietnamese commercial banks.

Utilizing data collected from 24 commercial banks spanning the period from 2015 to 2022, the paper employs the two-step system generalized method of moments (SGMM) regression method to find the impact of competition and CSR on commercial banks’ stability in Vietnam.

The key findings are (1) increased competition boosts commercial bank stability; (2) economic and environmental CSR initiatives adversely affect bank stability, while social CSR has a positive impact; (3) seven other factors are also identified to enhance bank stability, including bank size, cost management efficiency, independent management, inflation, gross domestic product (GDP) growth, monetary policy and volatility time.

Prior studies have not concurrently incorporated both CSR and bank competition in their investigations of bank financial stability. Specifically, the comprehensive components of CSR remain underexplored, with a predominant focus on its environmental dimension. This research stands out as one of the few endeavors scrutinizing the influence of competition and CSR on commercial bank financial stability in Vietnam, with a detailed investigation of all three components of CSR.

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-04-2024-0316

This article aims to assess the impact of factors affecting the senses (via Sensory Marketing theory) on customer perceived quality and satisfaction when using health services in public hospitals. Based on the results, the research proposes solutions for public hospitals to improve the service experience to increase customer satisfaction in Vietnam generally and in developing countries particularly.

The authors used 619 respondents’ non-convenient probability sampling method, focusing on objects experienced with public hospital services in Vietnam. A preliminary quantitative study (n = 113) and qualitative research (n = 20) have been conducted to finalise the designed questionnaire before conducting a formal quantitative survey. Cronbach Alpha, CFA and SEM have been used to explore the meanings of the data collected.

The result showed that through Sensory Marketing, sensorial stimulus (tactile, sight, smell and taste) significantly impacts customer satisfaction with medical services at the public hospital. Research findings are the premise to conclude that the application of the Sensory Marketing model creates a great sensory experience, and minimises negative psychological feelings in the medical, especially in a prioritised personalisation society.

The authors open up a new health service quality and satisfaction assessment tool based on the original human senses that were previously applied in researching other services, it has been proven to be successfully applied to specific service areas such as healthcare. This research is believed to provide valuable implications for medical service stakeholders and policymakers to improve service quality and enhance the customer experience and satisfaction level through sensorial approaches, strategies and tactics.

While most studies on customer satisfaction in the medical field use SERVQUAL, SERVPERF or KQCAH model, this study breaks the research gap by not only affirming and strengthening the research perspective on Sensory Marketing but also contributing to creating a solid theoretical framework on perceived service quality and satisfaction.

The present study investigates a nexus between digital public services (DPS) and international tourism empirically.

This article analyzes the nexus of DPS and international tourism by using the international sample of 23 European countries in the span of nearly 10 years from 2011 to 2019. Various econometric techniques, including the panel-corrected standard error (PCSE) model and the feasible generalized least squares (FGLS) model, are employed to confirm the author’s findings. Furthermore, the autoregressive distributed lag (ARDL) method is applied to measure the short- and long-run effects of DPS on international tourism developments.

Tourism is positively influenced by digitalization, implying that the enhancement of digital public service usage results in the development of the tourism industry. However, when looking at the effect of DPS in the short term, a negative impact can be found on tourism, as the density reported in the previous analysis stated a negative response to the tourism density. This effect spans the course of several facets, such as international tourism arrivals, international tourism receipt, international tourism, receipts (% of total exports) and global tourism expenditure (% of total imports). Although the result is unfavorable in the short term, digitalization promises great prospects for tourism in the long term. Notably, an improvement in economic growth, financial development as well a reduction in the pervasiveness of corruption and an improvement of environmental quality are transmission channels through which DPS have favorable influences on tourism activities.

The author’s findings are vital for managers and policymakers to establish a comprehensive grasp of digitalization's role in deciding tourist adoption. This is because digitalization has been proven to play a role in determining tourism adoption.

The present study is the first to examine the relationship between DPS and international tourism empirically. The author is also the first to distinguish the effects of digitalization in the short and long run.

This study investigates the impact of human capital (managers' capital, employees' capital) and orientation (market orientation, entrepreneurial orientation) for accelerating the digitalization process and improving the firm performance. It also studies the role of supply chains as both direct and indirect mediators of the correlation between digitalization and business performance.

This article aims to develop an empirical study using a random sampling technique and survey data collected from 368 managers and owners of different food enterprises in Vietnam. The study adopted a methodological approach quantitatively. Analysis of the relationships and confirmatory factors was performed using structural equation modeling (SEM), a technique to evaluate the proposed relationships.

In line with expectations, the findings emphasize the impact of human capital (managers' capital, employees' capital) and orientation (market orientation, entrepreneurial orientation) for accelerating the digitalization process and the role of supply chains as both direct and indirect mediators of the correlation between digitalization and improving the firm performance, in the context of emerging markets.

This is an important investigation, according to the authors' knowledge, regarding the role of developing human capital (managers' capital, employees' capital) and orientation (market orientation, entrepreneurial orientation) as a key strategy for accelerating the digitalization process and improving the firm performance. Further, the study's novelty reinforces the role of supply chains as both direct and indirect mediators of the correlation between digitalization and business performance in the Vietnamese food companies, where a market economy is emerging.

This study aims to investigate what drives tourists to continue using ChatGPT for travel purposes. This study focuses on the impact of parasocial interaction on tourists’ intention to continue using ChatGPT. It also examines how satisfaction mediates this relationship and the role of technology anxiety as a moderating factor.

Using a sample of 606 tourists in popular Vietnamese tourist destinations, this study used the SPSS PROCESS macro (Model 4 and Model 14) to estimate the research model.

The study found that tourists’ satisfaction and parasocial interactions positively influenced their intention to continue using ChatGPT for travel purposes. The tourists’ satisfaction was found to play a partial role in mediating the relationship between parasocial interactions and their intention to continue using ChatGPT. Technology anxiety was found to be a negative moderator of the direct effect of satisfaction and the indirect impact of parasocial interaction on this intention.

This study stands out as a pioneering exploration into the novel intersection of parasocial interaction, satisfaction, and technology anxiety and their influence on tourists’ intention to persist with using ChatGPT for travel-related purposes.

The current study aims to investigate the impact of perceived blockchain-related information transparency on consumers’ intention to purchase organic food. This study examines how perceived blockchain- related information transparency, directly and indirectly, affects purchase intentions through attitudes, perceived behavioural control and subjective norms. Additionally, the study explores how blockchain-based trust moderates the influence of perceived blockchain-related information transparency on these factors and the intention to purchase organic food.

Based on the theory of planned behaviour framework and a sample of 5,326 consumers, this study uses partial least squares structural equation modelling to test the research model.

This study finds that perceived blockchain-related information transparency directly enhances consumers’ attitudes towards organic food purchase, perceived behavioural control, subjective norms and intention to purchase organic food. Additionally, perceived blockchain-related information transparency indirectly affects consumers’ intention to buy organic food through three antecedents of the theory of planned behaviour model. Notably, these indirect effects were moderated by consumers’ blockchain-based trust.

This study provides recommendations for leveraging blockchain to enhance transparency and build trust, which could boost consumer engagement and organic food purchases.

This research contributes to blockchain literature by empirically examining the role of perceived blockchain-related transparency and blockchain-based trust in consumers’ purchasing decisions regarding organic food. It provides valuable insights into the consumer-centric benefits of blockchain technology. Furthermore, this study also contributes to the literature on organic food, particularly its promotion through blockchain technology.

This study explores the effects of gender and participation in agricultural cooperatives on biodiversity conservation farming practices in vegetable production.

This study used data collected from a survey of 627 vegetable farmers in Viet Nam and employed the Ordered Probit regression model to examine the effects of gender and participation in agricultural cooperatives on biodiversity conservation farming practices.

We find that female vegetable farmers are more likely to conduct biodiversity conservation farming practices than male farmers. This gender difference is, however, removed when participation in agricultural cooperatives is controlled, suggesting that agricultural cooperatives effectively facilitate biodiversity conservation farming practices.

It is noted that our study is not free from some limitations. First, we conducted our study on vegetable farmers only. The biodiversity conservation practices in vegetable cultivation might be different from other types of farming. Future studies should be conducted with other types of agricultural cultivation. Second, we do not have enough data to explain why female farmers are more likely to adopt biodiversity conservation practices than male farmers. Future studies should capture biological and social aspects of gender differences to address this limitation.

This study contributes to the literature on biodiversity conservation by presenting empirical evidence on the effects of gender and agricultural cooperatives. Participation in agricultural cooperatives is revealed to facilitate the adoption of biodiversity conservation practices. In addition, we find that the education of farmers, the number of years that farmers have been living in the local area and the quality of land and water are positively related to the adoption of biodiversity conservation practices in vegetable production.

This study aims to investigate the influence of external factors identified by the Political, Economic, Social, Technological, Environmental and Legal (PESTEL) framework on corporate social responsibility (CSR) performance in Vietnamese construction firms.

The snowball sampling method was employed to gather 182 validated responses. Employing Partial Least Squares Structural Equation Modeling (PLS-SEM), the research analyzed how these factors correlate with CSR practices under institutional theory.

Results indicated that social, economic, environmental, legal and technological factors positively impacted CSR performance. Among these, social factors had the most significant effect, followed sequentially by economic, environmental, legal and technological influences. Intriguingly, political factors demonstrated no significant association with CSR performance.

The strong impact of social factors confirms that societal norms and cultural values are critical in shaping corporate behavior in Vietnam. Firms can leverage this insight by intensifying their community engagement and social investment. Additionally, the negligible role of political factors in shaping CSR suggests that firms might not need to focus heavily on political engagement in Vietnam. However, firms should remain aware of legal changes as legal factors influence CSR outcomes.

Despite CSR’s growing importance, there remains a notable research gap regarding how external macro-environmental factors influence CSR performance, particularly within the construction industry. The findings emphasize the importance of aligning business strategies with socioeconomic and environmental aspects.

The purpose of this study is to investigate the factors influencing green travel intentions within the tourism sector. By examining the moderating effect of green knowledge within the theory of reasoned goal pursuit (TRGP) framework, the research aims to enhance understanding of green travel decision-making and contribute to the development of strategies that promote sustainable travel practices in Vietnam and beyond.

Drawing upon the TRGP, a conceptual framework is developed to understand the relationships among active procurement goals, active approval goals, attitudes toward green travel, subject norms, green travel motivation, perceived behavioral control and green travel intention. The study adopts a quantitative research design and collects data from a sample of 544 Vietnamese tourists through a survey instrument.

The relationships between TRGP variables are discovered and confirmed in the context of ecotourism. Furthermore, the moderating roles of green knowledge are also investigated, directly contributing to sustainable tourism through the lens of TRGP.

The study's exploration of green travel intention and the role of green knowledge contributes to theoretical frameworks and underscores the significance of environmental education in fostering sustainable travel behaviors. Stakeholders in the Vietnamese tourism sector can benefit from practical insights by focusing on eco-friendly accommodations and responsible tour packages. Leveraging social influence and educational campaigns may further encourage sustainable travel practices among Vietnamese tourists, enhancing their inclination toward environmentally conscious behaviors.

The research underscores the importance of interventions that target goal-oriented factors, positive attitudes, social norms, perceived control and green knowledge in molding sustainable travel behaviors. These insights provide a foundation for tourism stakeholders to tailor strategies such as environmental education programs and supportive policies to promote sustainable tourism practices among Vietnamese tourists effectively.

本研究旨在探究影响旅游业中绿色旅行意图的因素。通过在理性目标追求理论（TRGP）框架内审视绿色知识的调节效应, 研究旨在增进对绿色旅行决策制定的理解, 并为推动越南及其他地区的可持续旅行实践发展贡献力量。

本研究基于理性目标追求理论（TRGP）, 建立概念框架, 以了解积极采购目标、积极批准目标、对绿色旅游的态度、主观规范、绿色旅游动机、知觉行为控制和绿色旅游意向之间的关系。本研究采用定量研究方式, 通过问卷调查的设计, 共收集了544名越南旅客数据。

在生态旅游的背景下, 发现并确认了TRGP中各变量之间的关系。此外, 还调查了绿色知识的调节角色, 基于TRGP理论促进了可持续旅游发展。

研究对绿色旅行意图和绿色知识的探索有助于理论框架, 并强调了环境教育在培养可持续旅行行为方面的重要性。越南旅游业的利益相关者可以通过专注于环保住宿和负责任的旅游套餐获得实用见解。利用社会影响力和教育活动可能进一步鼓励越南游客采用可持续旅行实践, 增强他们对环保行为的倾向。

研究强调了针对目标导向因素、积极态度、社会规范、感知控制和绿色知识的干预的重要性, 以塑造可持续旅行行为。这些见解为旅游利益相关者提供了基础, 使其能够制定诸如环境教育项目和支持政策等策略, 从而有效促进越南游客之间的可持续旅游实践。

El propósito de este estudio es investigar los factores que influyen en las intenciones de viaje verde dentro del sector turístico. Al examinar el efecto moderador del conocimiento verde dentro del marco de la Teoría de la Persecución de Metas Razonadas (TRGP), la investigación tiene como objetivo mejorar la comprensión de la toma de decisiones sobre viajes verdes y contribuir al desarrollo de estrategias que promuevan prácticas de viaje sostenibles en Vietnam y más allá.

Basándose en la TRGP, se desarrolla un marco conceptual para comprender las relaciones entre metas activas de adquisición, metas activas de aprobación, actitudes hacia los viajes verdes, normas subjetivas, motivación para viajes verdes, control conductual percibido e intención de viaje verde. El estudio adopta un diseño de investigación cuantitativa y recopila datos de una muestra de 544 turistas vietnamitas a través de un instrumento de encuesta.

Se descubren y confirman las relaciones entre las variables de TRGP en el contexto del ecoturismo. Además, también se investigan los roles moderadores del conocimiento verde, contribuyendo directamente al turismo sostenible a través del prisma de la TRGP.

La exploración de la intención de viaje verde y el papel del conocimiento verde en el estudio contribuye a los marcos teóricos y subraya la importancia de la educación ambiental para fomentar comportamientos de viaje sostenibles. Los interesados en el sector turístico vietnamita pueden beneficiarse de percepciones prácticas al centrarse en alojamientos ecológicos y paquetes turísticos responsables. El aprovechamiento de la influencia social y las campañas educativas puede fomentar aún más prácticas de viaje sostenibles entre los turistas vietnamitas, mejorando su inclinación hacia comportamientos ambientalmente conscientes.

La investigación subraya la importancia de intervenciones que se centran en factores orientados a metas, actitudes positivas, normas sociales, control percibido y conocimiento verde en la configuración de comportamientos de viaje sostenibles. Estas percepciones proporcionan una base para que los interesados en el turismo adapten estrategias como programas de educación ambiental y políticas de apoyo para promover prácticas turísticas sostenibles entre los turistas vietnamitas de manera efectiva.