Melina Seedoyal Doargajudhur, Geshwaree Huzooree, Zuberia Hosanoo, Jessica Lichy and Peter Dell
This study aims to explore the impact of bring your own device (BYOD) practices on teleworkers’ job performance, work–life conflict and their implications for environmental…
Abstract
Purpose
This study aims to explore the impact of bring your own device (BYOD) practices on teleworkers’ job performance, work–life conflict and their implications for environmental sustainability, with a particular focus on Green IT in the post-pandemic remote work context. Drawing on the job demands–resources (JD-R) model, it examines the relationships between private technology adoption, job demands, job resources, job performance and work–life conflict, while also assessing how BYOD impacts environmental outcomes such as electronic waste reduction and carbon emissions.
Design/methodology/approach
The study used confirmatory factor analysis and structural equation modelling (SEM) using AMOS version 22 to evaluate seven hypotheses among 424 full-time teleworkers from various occupational sectors in Mauritius, a developing country.
Findings
SEM results confirm that BYOD enhances job performance and work–life conflict through increased job autonomy, workload and work pressure. BYOD and teleworking also contribute to Green IT and environmental sustainability by reducing energy consumption and electronic waste, indirectly supporting broader sustainability goals through reduced corporate device demand and lower commuting-related emissions.
Practical implications
Organisations should leverage BYOD policies to advance Green IT practices and improve work performance in remote settings, focusing on balancing job demands with resources like work autonomy to enhance productivity and well-being.
Originality/value
The findings strongly support the JD-R model in the context of remote work and BYOD, particularly in developing economies with limited infrastructure, offering insights for policies that enhance both employee well-being, Green IT and environmental sustainability.
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Tayfun Yıldız, Betül Balkan Akan, Ünsal Sığrı and Marina Dabić
Tacit and explicit knowledge sharing play crucial roles in today’s rapidly changing business environment, particularly in fostering innovation. However, uncovering tacit knowledge…
Abstract
Purpose
Tacit and explicit knowledge sharing play crucial roles in today’s rapidly changing business environment, particularly in fostering innovation. However, uncovering tacit knowledge sharing remains complex. The purpose of this study is to analyze the mediating roles of tacit and explicit knowledge in the relationship between a knowledge-sharing culture and organizational creativity.
Design/methodology/approach
In this study, the authors developed an extended analytical process to analyze the impact of explicit and tacit knowledge on a knowledge-sharing culture and organizational creativity. This process combines two analytical techniques: necessary condition analysis (NCA) and partial least squares structural equation modeling (PLS-SEM). NCA identifies essential bottlenecks for a specific outcome, while PLS-SEM uncovers strong connections between predictor and outcome variables. The authors applied these analyses to a sample of 155 IT experts from a leading telecom company in the Turkish ICT industry to test the relevant hypotheses.
Findings
The findings of this study indicate that tacit knowledge, rather than explicit knowledge, partially mediates the relationship between a knowledge-sharing culture and organizational creativity. This mediating role of tacit knowledge is particularly pronounced in the ICT sector. Additionally, the impact of organizational capabilities on organizational creativity is amplified by higher levels of tacit knowledge sharing.
Originality/value
The effect of organizational capabilities on organizational creativity was found to increase because of tacit knowledge sharing compared to explicit knowledge sharing, depending on the knowledge-sharing climate.
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Anett Erdmann and Luis Toro-Dupouy
In higher education, the appreciation and implementation of artificial intelligence (AI) has led to debate and polarization. This study examines how the institutional environment…
Abstract
Purpose
In higher education, the appreciation and implementation of artificial intelligence (AI) has led to debate and polarization. This study examines how the institutional environment at universities impacts the value perception and intention to adopt AI in higher education. It seeks to optimize the adoption pathway by identifying essential “must-have factors” and “value drivers.”
Design/methodology/approach
Employing the technology-organization-environment (TOE) framework alongside the technology acceptance model (TAM) framework and perceived value concepts, this research utilizes a partial least squares structural equation modeling (PLS-SEM) approach complemented by necessary condition analysis (NCA), a novel approach in this context, which allows us to distinguish between critical antecedents and value drivers in the evaluation and adoption of AI technology.
Findings
Results indicate that organizational complexity, readiness, competency, compatibility and competitive advantage significantly affect the perceived value of AI, mediated by stakeholders’ perceptions of its ease of use and usefulness. These factors enhance the intention to adopt AI in higher education. Perceived usefulness has the highest effect size and the importance of ease of use differs between Europe and South America. External factors like partner support and competitive advantage are necessary considerations to be met, while competitive advantage and some internal factors are sufficient conditions for AI adoption.
Originality/value
The study underscores the importance of certain institutional factors, setting priorities for management actions in AI adoption. It differentiates between the general appreciation of AI and the intention of practical implementation, highlighting the role of partner support as a necessary condition, although a non-value-driving factor.
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Detrin Qerimi, Krisztina Demeter and Dávid Losonci
Business process innovation (BPI) is an emerging field that has captured the interest of both academics and policymakers. However, the term is often fraught with ambiguity and…
Abstract
Purpose
Business process innovation (BPI) is an emerging field that has captured the interest of both academics and policymakers. However, the term is often fraught with ambiguity and inconsistencies in the literature, lacking a comprehensive understanding. The purpose of this paper is to explore what lies behind and determine the definition of BPI as well as to provide a deeper understanding of its key components and antecedents.
Design/methodology/approach
The study reviews the literature by applying Tranfield, Denyer and Smart (2003) method. A systematic approach was adopted to gather pertinent scholarly articles from the Scopus database, resulting in 516 potential articles, of which 32 relevant articles were included for analysis.
Findings
BPI encompasses innovations in processes, organizational structures and marketing. These components of innovation, along with crucial antecedents such as business process re-engineering, improvement and redesign, provide a comprehensive, end-to-end framework for defining BPI. These results demonstrate BPI as an internal change, modification or improvement of business processes and functions that should consolidate at least a type of innovation that is used in the organization and creates an output that is a value to the organization, customers and/or stakeholders.
Research limitations/implications
An important limitation of this study pertains to the inclusion criteria, which restricted to the “definitions”. Consequently, there is a possibility of overlooking some relevant literature. Furthermore, the framework is purely conceptual. Although grounded in the existing literature, the authors focused on examining the definitions and conceptual frameworks. The authors did not engage in empirical analysis or evaluate the methodologies of the selected papers. Furthermore, this study exclusively includes research articles published in academic journals, intentionally excluding books, conference proceedings and other forms of literature that could have been relevant. Another limitation of the study is the exclusive use of the Scopus database for article selection. This approach potentially overlooks relevant papers available in other databases, such as Web of Science, which offers a distinct collection of high-impact journals that are curated differently.
Practical implications
The research contributions of this study remain relevant, as it consolidates existing literature on a relatively underexplored concept and offers a comprehensive overview of BPI, which can serve as a valuable reference for future scholarly work. This paper is also crucial for practitioners, as it provides a clear understanding of BPI, empowering them to make more informed decisions. By defining BPI more precisely, it can improve communication with stakeholders, promoting collaboration and innovation. With a shared understanding of the concept, teams are better positioned to drive projects forward successfully. Moreover, the study emphasizes that company leadership should view both incremental progress and breakthrough innovations as essential components of a successful BPI strategy. BPI facilitates small, incremental changes that offer quick wins with limited disruption to existing processes. Simultaneously, it promotes a flexible approach, allowing innovations to be scaled and adapted across different areas of the organization. In this way, BPI not only streamlines operations but also aligns processes with customer needs, ensuring that improvements are both operationally efficient and value-driven.
Originality/value
By synthesizing a comprehensive selection of literature spanning the years 1990–2022, this paper represents a unique contribution to the conceptualization of BPI through its components and antecedents.
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Marwa Elnahass, Xinrui Jia and Louise Crawford
This study aims to examine the mediating effects of corporate governance mechanisms like the board of directors on the association between disruptive technology adoption by audit…
Abstract
Purpose
This study aims to examine the mediating effects of corporate governance mechanisms like the board of directors on the association between disruptive technology adoption by audit clients and the risk of material misstatements, including inherent risk and control risk. In particular, the authors study the mediating effects of board characteristics such as board size, independence and gender diversity.
Design/methodology/approach
Based on a sample of 100 audit clients listed on the FTSE 100 from 2015 to 2021, this study uses structural equation modelling to test the research objectives.
Findings
The findings indicate a significant and negative association between disruptive technology adoption by audit clients and inherent risk. However, there is no significant evidence observed for control risk. The utilisation of disruptive technology by the audit client has a significant impact on the board characteristics, resulting in an increase in board size, greater independence and gender diversity. The authors also find strong evidence that board independence mediates the association between disruptive technology usage and both inherent risk and control risk. In addition, board size and gender exhibit distinct and differential mediating effects on the association and across the two types of risks.
Research limitations/implications
The study reveals that the significant role of using disruptive technology by audit clients in reducing the risk of material misstatements is closely associated with the board of directors, which makes audit clients place greater emphasis on the construction of effective corporate governance.
Practical implications
This study offers essential primary evidence that can assist policymakers and standard setters in formulating guidance and recommendations for board size, independence and gender quotas, ensuring the enhancement of effective governance and supporting the future of audit within the next generation of digital services.
Social implications
With respect to relevant stakeholders, it is imperative for audit clients to recognise that corporate governance represents a fundamental means of addressing the ramifications of applying disruptive technology, particularly as they pertain to inherent and control risks within the audit client.
Originality/value
This study contributes to the existing literature by investigating the joint impact of corporate governance and the utilisation of disruptive technology by audit clients on inherent risk and control risk, which has not been investigated by previous research.
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Dewen Liu, Ying Zou, Peng Lv and Shanji Yao
While the impact of digitalization on businesses has been extensively studied, the influence of digitalization on marketing outcomes in private enterprises has not received…
Abstract
Purpose
While the impact of digitalization on businesses has been extensively studied, the influence of digitalization on marketing outcomes in private enterprises has not received sufficient attention. The current study aims to examine how and when digitalization affects international marketing decisions in the context of private enterprises.
Design/methodology/approach
This study employs data from a survey of Chinese private enterprises conducted in 2020, which constitutes the world's largest dataset of its kind. Nearly 19,000 samples were included in the study. Additionally, we also incorporate supplementary data on digitalization in the Chinese region. Employing various methods, this study empirically and robustly examines the proposed research framework within the context of Chinese private enterprises.
Findings
Based on the resource-based view and agency theory, this paper found that digitalization can positively impact private enterprises’ direct and indirect international marketing decisions. Furthermore, we introduce the inclusion of innovation capacity and board governance as moderators in the model and find that board governance attenuates the influence of digitalization on international marketing decisions, while innovation capacity enhances the impact of digitalization on direct international marketing but diminishes its effect on indirect international marketing.
Originality/value
This study advances the understanding of the impact of digitalization on international marketing in private enterprises, thereby addressing the gap in the limited focus on digitalization in private enterprises. It also demonstrates how private enterprises effectively utilize digitalization to gain marketing advantages in the international market.
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Faisal Khan, Sharif Ullah Jan and Hafiz Muhammad Zia-ul-haq
The current research investigates how the adoption of Artificial Intelligence (AI)—a set of technologies designed to enhance decision-making and automate processes—impacts…
Abstract
Purpose
The current research investigates how the adoption of Artificial Intelligence (AI)—a set of technologies designed to enhance decision-making and automate processes—impacts Integrated Financial Reporting (IFR) in Gulf Cooperation Council (GCC) listed firms, which present the typical features of emerging economies. It is postulated that their IFR is enhanced as firms within these markets experience AI adoption. In addition, the study also focuses on the role of audit quality towards AI adoption and the IFR relationship within these regions. To this effect, the study examines the moderation effect of audit quality (using its sub-components i.e. audit fee, audit industry specialization and restatement) on the relationship between AI adoption experience and IFR in GCC.
Design/methodology/approach
The investigation draws upon panel data consisting of 2,912 non-financial firm-year observations covering the period from 2010 to 2023 across GCC markets. To achieve its purpose, the study applies the conventional ordinary least square (OLS) to estimate the effect of AI adoption experience on IFR. Subsequently, to guarantee the robustness of the results, this study utilizes the propensity score matching (PSM) technique.
Findings
The results from empirical analysis disclose a direct impact of AI adoption on the IFR of the firms within GCC markets. Furthermore, the study also discovers that the high level of audit quality moderates this positive relationship. Therefore, in the GCC regions, firms with higher AI adoption show higher IFR effectiveness, mainly in the presence of specialized auditors and increased audit fees, whereas their relationship is stronger in the absence of restatements. The results are robust when tested through the PSM technique.
Originality/value
The results of this study highlight the significance for policymakers to ensure comprehensive AI adoption in GCC markets, as well as the appointment of industry specialists and the standardization of audit fees to support the improvement of IFR in the regions.
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Rehab Iftikhar and Mehvish Rashid
Knowledge loss and retention are common phenomena not only for organizations but also for interorganizational projects, where multiple organizations are involved. This paper sets…
Abstract
Purpose
Knowledge loss and retention are common phenomena not only for organizations but also for interorganizational projects, where multiple organizations are involved. This paper sets out to understand why knowledge loss occurs and how to retain knowledge, particularly in the context of interorganizational projects. For this purpose, the Orange Line Metro Rail Transit System in Lahore, the Bus Rapid Transit in Peshawar and the Green Line Metrobus in Karachi, all in Pakistan, were examined.
Design/methodology/approach
A multi-case study approach is employed in this paper. Empirical data were collected through semi-structured interviews and archival documents. To analyze the data, we used a three-step thematization procedure, which included data condensation, data presentation and conclusion.
Findings
The findings present the determinants of knowledge loss, including high time pressure, memory decay, lack of sharing of personal knowledge and tenuous relationships between salary and experience. For knowledge retention, the findings provide evidence of the transformation of the working environment, externalization, job shadowing, the hiring and rehiring individuals and the provision of incentives.
Originality/value
By examining knowledge loss and retention in interorganizational projects, this article contributes to the literature on knowledge-based theory.
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The current research elucidates the role of empathy in design of artificial intelligence (AI) systems in healthcare context, through a structured literature review, analysis and…
Abstract
Purpose
The current research elucidates the role of empathy in design of artificial intelligence (AI) systems in healthcare context, through a structured literature review, analysis and synthesis of academic literature published between 1990 and 2024.
Design/methodology/approach
This study aims to advance the domain of empathy in AI by adopting theory constructs context method approach using the PRISMA 2020 framework.
Findings
The study presents a current state-of-the-art literature to review the connections between empathy and AI and identifying four clusters showing the emerging trajectories in the field of AI and empathy in healthcare setting.
Originality/value
Despite a rise in empirical research, the potential pathways enhancing AI accountability by incorporation of empathy is unclear. The research aims to contribute to the existing literature on AI and empathy in the healthcare sector by carving out four distinct clusters depicting the future research avenues.
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Marialuisa Saviano, Asha Thomas, Marzia Del Prete, Daniele Verderese and Pasquale Sasso
This paper aims to contribute to the discussion on integrating humans and technology in customer service within the framework of Society 5.0, which emphasizes the growing role of…
Abstract
Purpose
This paper aims to contribute to the discussion on integrating humans and technology in customer service within the framework of Society 5.0, which emphasizes the growing role of artificial intelligence (AI). It examines how effectively new generative AI-based chatbots can handle customer emotions and explores their impact on determining the point at which a customer–machine interaction should be transferred to a human agent to prevent customer disengagement, referred to as the Switch Point (SP).
Design/methodology/approach
To evaluate the capabilities of new generative AI-based chatbots in managing emotions, ChatGPT-3.5, Gemini and Copilot are tested using the Trait Emotional Intelligence Questionnaire Short-Form (TEIQue-SF). A reference framework is developed to illustrate the shift in the Switch Point (SP).
Findings
Using the four-intelligence framework (mechanical, analytical, intuitive and empathetic), this study demonstrates that, despite advancements in AI’s ability to address emotions in customer service, even the most advanced chatbots—such as ChatGPT, Gemini and Copilot—still fall short of replicating the empathetic capabilities of human intelligence (HI). The concept of artificial emotional awareness (AEA) is introduced to characterize the intuitive intelligence of new generative AI chatbots in understanding customer emotions and triggering the SP. A complementary rather than replacement perspective of HI and AI is proposed, highlighting the impact of generative AI on the SP.
Research limitations/implications
This study is exploratory in nature and requires further theoretical development and empirical validation.
Practical implications
The study has only an exploratory character with respect to the possible real impact of the introduction of the new generative AI-based chatbots on collaborative approaches to the integration of humans and technology in Society 5.0.
Originality/value
Customer Relationship Management managers can use the proposed framework as a guide to adopt a dynamic approach to HI–AI collaboration in AI-driven customer service.