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1 – 6 of 6Melanie Stephens, Lydia Hubbard, Siobhan Kelly, Andrew Clark and Lorna Chesterton
The purpose of this paper is to report on an interprofessional (IPE) student training scheme recently conducted in three care homes across the Northwest of England. The…
Abstract
Purpose
The purpose of this paper is to report on an interprofessional (IPE) student training scheme recently conducted in three care homes across the Northwest of England. The intervention was designed as a feasibility study to explore the impacts such schemes have on residents, students and care home staff. Additional lessons emerged that contribute to the design and direction of future IPE initiatives in other care homes and care settings.
Design/methodology/approach
This case study outlines how the intervention was designed and implemented and the findings from its evaluation. This paper uses Biggs’ (1993) presage–process–product framework to evaluate the process of setting up care homes as a site of collaborative learning.
Findings
Collaborative working between stakeholders is necessary for the successful implementation of IPE in care home settings. The process is complex and requires communication and commitment across all levels of engagement. For this model to grow and have a beneficial impact on older people’s lives, there are layered factors to consider, such as the socio-political context, the characteristics of the individuals who participate and diverse approaches to learning.
Research limitations/implications
This case study reports the subjective views of the research collaborators. While this raises the potential for bias, it presents an “insider” perspective of the research process and offers learning that might be beneficial in efforts to run future IPE training schemes.
Originality/value
To the best of the authors’ knowledge, no other research studies or published interventions have been identified that explicitly address the experiences of implementing an IPE training scheme in UK care home settings. This paper will therefore be useful to academic researchers, individuals managing student placements and to health and social care staff who wish to learn about of the value of IPE learning schemes.
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Gerard A. Athaide, Jason Q. Zhang and Richard R. Klink
Customer experience management (CXM) and Innovation are two important capabilities on which businesses compete today. However, research to date has not empirically investigated…
Abstract
Purpose
Customer experience management (CXM) and Innovation are two important capabilities on which businesses compete today. However, research to date has not empirically investigated their potential symbiotic relationship. Specifically, does better CXM improve innovation; similarly, does better innovation improve CXM? As a starting point, our research focuses on the former: how does effective CXM correlate with innovation success?
Design/methodology/approach
Data was collected by querying marketing managers from 251 goods and services firms involved in CX design and implementation. Managers answered questions related to their innovation efforts, customer experience management initiatives, and innovation outcomes. Cluster analysis was used to identify a taxonomy of CXM approaches contingent upon environmental factors (market turbulence, competitive intensity, and technological turbulence).
Findings
Our research found that higher levels of CXM engagement result in greater innovation success – i.e. higher success rates, revenues, and profits from new products or services. In addition, we find that there are three distinct approaches to CXM: (1) Extensive CXM approach (43% of firms in our sample); (2) Moderate CXM approach (39%); and (3) Limited CXM approach (18%). Firms with an extensive CXM approach operate in intensely competitive environments that are characterized by very high technological turbulence. Firms that employ a limited CXM approach operate in environments with the lowest levels of competitive intensity and technological change. Market turbulence did not factor into the choice of CXM approach.
Originality/value
To our knowledge, our study is the first to provide empirical evidence that firms adopt different CXM approaches. Further, we identify factors external to the firm that are considered when selecting these CXM approaches; namely, market turbulence, competitive intensity, and technological turbulence. Finally, our findings related to CXM approaches and innovation success indicate that managers should make investments in CXM to help improve innovation.
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Natascha Chtena, Juan Pablo Alperin, Stephen Pinfield, Alice Fleerackers and Irene V. Pasquetto
This study explores the evolving role of preprint servers within the scholarly communication system, focusing on their relationship with peer-reviewed journals. As preprints…
Abstract
Purpose
This study explores the evolving role of preprint servers within the scholarly communication system, focusing on their relationship with peer-reviewed journals. As preprints become more common, questioning and understanding their future role is critical for maintaining a healthy scholarly communication ecosystem. By examining the values, concerns and goals of preprint server managers, this study highlights the significant influence these individuals have in shaping the future of preprints.
Design/methodology/approach
A qualitative, interview-based approach was used to gather insights from preprint server managers on their roles, challenges and visions for the future of preprints within the broader scholarly communication system.
Findings
The findings point to a lack of consensus on how preprint servers and journals should interact and to diverging views on how the certification and curation functions are best performed and by whom. Concerns about credibility and long-term financial sustainability are increasingly driving independent and community-run preprint servers to align more closely with journals, potentially undermining the disruptive and emancipatory potential of preprints.
Originality/value
This study is the first to examine the relationship between preprints and journals from the perspective of preprint server managers in the later stages of the COVID-19 pandemic. It sheds light on how preprint servers are navigating external pressures and market dynamics, how they are seeking to establish credibility and trust, and how, in doing so, they are reshaping the core functions of scholarly communication.
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Jingyu Gao, Tian Kong, Yuzhu Yang and Lili Hao
Although various stakeholder groups frequently advocate and call for greater heterogeneity among directors and managers, it remains unknown whether team heterogeneity can be…
Abstract
Purpose
Although various stakeholder groups frequently advocate and call for greater heterogeneity among directors and managers, it remains unknown whether team heterogeneity can be beneficial for audit committee to exercise the auditor selection functions. This study aims to address this question.
Design/methodology/approach
Drawing on a sample of domestically listed nonfinancial A-share firms in China from 2008 to 2022, the authors empirically examine whether and how firm’s audit committee heterogeneity associates with the selection of auditors.
Findings
Firms with higher levels of audit committee heterogeneity are more likely to be associated with lower-quality auditors. Further examination reveals the mediating role of risk-taking: higher levels of heterogeneity are associated with higher levels of risk-taking, influencing firms to employ lower-quality auditors. Moreover, the authors document that increased audit committee heterogeneity is associated with more audit committee meetings and lower audit efficiency, and that hiring lower-quality auditors can influence the market value of firms with high audit committee heterogeneity.
Originality/value
To the best of the authors’ knowledge, this study is the first to examine whether and how audit committee erogeneity associates with the selection of auditors. Moreover, because China is a high-power distance, collectivism-oriented, more relations-based (i.e. guanxi-based) than rules-based society, it is critical to examine the influence of team heterogeneity based on the unique cultural context and transitional nature of China’s business environment.
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Yuthana Autsadee and Thammawan Phanphichit
To explore the benefits and challenges of WBL in MET in Thailand.
Abstract
Purpose
To explore the benefits and challenges of WBL in MET in Thailand.
Design/methodology/approach
A qualitative approach was used, involving interviews and surveys with participants from MET.
Findings
WBL offers practical experience, improved employability, networking opportunities, and real-world problem-solving skills, industry knowledge, professional development, and better learning outcomes, but faces challenges like language barriers, environmental issues, limited placement availability, time limits and task management, safety concerns, limited resources, and assessment issues.
Originality/value
Provides insights into WBL in the Thailand maritime sector and highlights areas for improvement to enhance student preparedness for industry roles.
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This study aims to investigate the pivotal role of leadership in fostering a health and safety (H&S) culture in Gulf Cooperation Council (GCC) countries and identify key…
Abstract
Purpose
This study aims to investigate the pivotal role of leadership in fostering a health and safety (H&S) culture in Gulf Cooperation Council (GCC) countries and identify key challenges faced by these nations. The promotion of H&S culture has become increasingly crucial, with GCC leaders playing a vital role in reducing employee turnover rates by ensuring a safe and healthy work environment. Despite substantial research into issues such as the lack of training, workforce diversity and employee engagement in promoting H&S culture in the Gulf region, significant gaps remain. These gaps highlight the need for additional investigation into the impact of H&S culture, constrained by limited time and resources.
Design/methodology/approach
Using a content analysis method, 18 previous studies were thoroughly reviewed to identify the main themes and areas requiring further improvement.
Findings
The findings of this study suggest that enhancing the understanding and implementation of H&S practices provide significant implications for leaders and organizations in the GCC. Effective strategies to improve workplace safety and employee retention are crucial. The study underscores the necessity for GCC leaders to actively drive the H&S agenda, emphasizing that a robust H&S culture is essential for reducing turnover and fostering a safer, more productive work environment.
Originality/value
Despite substantial research into issues such as the lack of training, workforce diversity and employee engagement in promoting H&S culture in the Gulf region, significant gaps remain. These gaps highlight the need for additional investigation into the impact of H&S culture, constrained by limited time and resources.
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