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India’s rapid economic growth has triggered a significant transformation in its logistics sector, fueled by comprehensive reforms and digital initiatives outlined in the National Logistics Policy. Smart warehouses, equipped with cutting-edge technologies such as IoT, AI and automation, have taken center stage in this evolution. They play a pivotal role in India’s digital journey, revolutionizing supply chains, reducing costs and boosting productivity. This AI-driven transformation, in alignment with the “Digital India” campaign, positions India as a global logistics leader poised for success in the industry 4.0 era. In this context, this study highlights the significance of smart warehouses and their enablers in the broader context of supply chain and logistics.

This paper utilized the ISM technique to suggest a multi-tiered model for smart warehouse ecosystem enablers in India. Enablers are also graphically categorized by their influence and dependence via MICMAC analysis.

The study not only identifies the 17 key enablers fostering a viable ecosystem for smart warehouses in India but also categorizes them as linkage, autonomous, dependent and independent enablers.

This research provides valuable insights for practitioners aiming to enhance technological infrastructure, reduce costs, minimize wastage and enhance productivity. Moreover, it addresses critical academic and research gaps contributing to the advancement of knowledge in this domain, thus paving the way forward for more research and learning in the field of smart warehouses.

The qualitative modeling is done by collecting experts' opinions using the ISM technique solicits substantial value to this research.