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Drawing on an intersectional perspective on racial, migrant and entrepreneurial identities, this paper investigates the identity work of racial minority entrepreneurs with native-born and migrant backgrounds, confronted to experiences of othering in a White entrepreneurial ecosystem.

The study takes a qualitative-interpretivist approach and builds on six cases of racial minority entrepreneurs in nascent stages of venture development within the Dutch technology sector. The dataset comprises 24 in-depth interviews conducted over the course of one and a half year, extensive case descriptions and online sources. The data is thematically and inductively analysed.

Despite strongly self-identifying as entrepreneurs, the research participants feel marginalised and excluded from the entrepreneurial ecosystem, which results in ongoing threats to their existential authenticity as they build a legitimate entrepreneurial identity. Minority entrepreneurs navigate these threats by either downplaying or embracing their marginalised racial and/or migrant identities.

The study contributes to the literature on the identity work of minority entrepreneurs. The paper reveals that, rather than “strategising away” the discrimination and exclusion resulting from othering, racial minority entrepreneurs seek to preserve their sense of existential authenticity and self-worth, irrespective of entrepreneurial outcomes. In so doing, the study challenges the dominant perspective of entrepreneurial identity work among minority entrepreneurs as overly instrumental and market-driven. Moreover, the study also contributes to the literature on authenticity in entrepreneurship by highlighting how racial minority entrepreneurs navigate authenticity threats while building legitimacy in a White ecosystem.

This study aims to redirect attention from the symbolic significance of global iconic architecture towards exploring its impact and significance within their situated urban context; seeking to unpack whether and how a “situated multiplicity” of residents collectively shape these structures into local icons through their embodied performance and active engagement, creating an “urban meaning” rather than symbolic meaning.

We conducted an inductive empirical analysis of the Taipei Performing Arts Centre (TPAC), using a mixed-method iterative approach including 160 surveys, observational mapping, and 53 interviews with citizens and experts in the TPAC neighbourhood.

The spectacular image of a global icon can sometimes alienate citizens because of its design, and thus affect their embodied performance. However, we found divergent interpretations of iconicity, including residents who see economic, cultural and social benefits, and contributions to the internationalisation of local urban landscapes. Future aspirations for engagement with the TPAC are centred on the public plaza, highlighting the importance of prioritising public spaces in the design and operation of iconic buildings to foster community engagement and social interactions.

The study’s findings have implications for policy makers, planners and architects seeking to embed global iconic buildings into neighbourhood planning initiatives.

Minimal scholarly attention has been paid to citizens’ perspectives of iconic buildings. By addressing this gap, we contribute to a holistic perspective of how active and embodied practices shape the urban context and give it meaning. Furthermore, this study suggests practical ways in which such buildings can serve various populations.

This paper aims to examine how introducing irrelevant information into a risk decision scenario leads to less skeptical internal auditor assessments.

This paper conducted an internet-based experiment with 157 internal auditors manipulating information relevance. The experiment controlled for individual differences in trait skepticism, perceived information relevance and Chief Information Officer (CIO) warmth.

Internal auditors exhibit decreased skepticism when irrelevant information contradicts preconceived stereotypes of management, consistent with the dilution effect. When the CIO is described as gregarious, counter to common stereotypes, internal auditors assess risk as less severe compared to when the CIO is described as introverted or when no personality information is provided.

This paper provides insight as to when internal auditor judgment may be compromised.

The study investigates service quality in developing customer loyalty in Ghana’s auto detailing industry. The study also examines how customer satisfaction and service innovation indirectly and positively influence the relationship between service quality and customer loyalty.

A sample of 318 respondents, drawn from a convenience sampling method, was utilised for the analysis. Partial Least Squares (PLS) of Structural Equation Modelling (SEM) technique was used to analyse the data to obtain results.

The study established a significant positive relationship between the tangibility dimension of service quality and customer loyalty; however, this influence is indirect through the mediation effect of customer satisfaction between service innovation and customer loyalty.

The study provides a useful guide for policy formulation and implementation by managers of auto detailing services to enhance customer loyalty as a basis of sustainable business performance.

The study is the first of its kind to investigate the role of service quality and customer loyalty being mediated by service innovation and customer satisfaction in the context of Ghana’s auto detailing industry.

The purpose of this paper is to explore leadership succession in families in business. Although there is a vast amount of research on leadership succession, no attempt has been made to understand this phenomenon by using an intergenerational learning approach. By applying the Double ABC–X model, the authors discuss how resilience is developed through intergenerational learning during family leadership succession in business.

Based on a single case, the authors define pre- and post-event parameters of the business family under study and use the Double ABC–X Model as an analytical framework. Individual and pair interviews, as well as a family firm workshop, were undertaken following an action research approach using multiple interventions. The qualitative data were collected by reflective journals, field notes and observation protocols. Finally, the authors analyze the data according to a circular deconstruction strategy.

The authors find specific pre-event stressor parameters related to mutual mistrust, independent decision making and non-strategic transmission of power, knowledge and responsibility from predecessor to successor. The intervention based on the intergenerational approach during the post-crisis phase focuses on problem solving and coping within the new situation of co-habitation among the two generations. The intergenerational learning approach based on pile-up of demands, adaptive resources and perception is the source of family adaptation. Additionally, the power of the narrative to reflect past events and project the future seems to the point where the family starts developing resilience.

The way family businesses deal with critical and stressful events during leadership succession may lead to intergenerational learning, which is a source of resilient families. The authors apply the Double ABC–X model to understand family leadership succession in business and further develop it to explain how families develop resilience.

Understanding ways to foster wellbeing in postgraduate-research students (PGRs) requires focus especially with respect to positive relationship formation with supervisory teams. Hence, the purpose of this study was to explore six different ways of nurturing wellbeing; perceptions of positive relationships with supervisory teams; and interactions between these factors.

In total, 155 PGRs completed questionnaires at baseline and six months. The predictor variables were six ways of nurturing wellbeing; the outcome variable was psychological wellbeing appraisals overall; and the moderator variables were positive perceptions of relationships with key staff.

The most effective ways of nurturing wellbeing were Noticing and Being Aware; Discovering and Learning; Connecting with Others; and Being Healthy and Safe. Over time, Noticing and Being Aware predicted psychological wellbeing appraisals overall. Positive relationships with supervisors, co-supervisors and work peers were associated with wellbeing appraisals. Furthermore, positive relationships with co-supervisors most convincingly strengthened the relationships between wellbeing appraisals and Noticing and Being Healthy cross-sectionally, and Giving longitudinally.

It is concerning that PGRs are often overlooked when developing policies and strategies to combat mental health problems. Rather than simply focusing on diminishing mental health problems, the current work evidences ways of optimizing positive aspects of PGR experiences by actively nurturing wellbeing in tandem with enhancing relationships with supervisory team members. However, such initiatives have to be an investment at institutional, as well as individual levels.

Examining the interactions between nurturing positive wellbeing in PGRs and positive relationships with supervisory team members is under-researched.

The purpose of the study is to investigate the potentiality and dimensions of promoting handicraft family business practices in handicraft as well as the extent to highlight the local tradition and culture.

This study is an insight from the existing relevant literature on family-owned businesses in handicrafts from time immemorial. Furthermore, data were collected from the 300 respondents using a purposive sampling procedure in which the rate of response was 67%. The structural equation modeling (i.e. SmartPLS 3.0) was used to analyze the construct and test the hypothesis.

According to the result, among the 4 hypothesized paths all were supported, but out of 22 relationship paths, 15 paths are considered significant This study shows the relationship among the promotional factors, economic factors and motivational factors, and support and challenges factors have a crucial effect on the adoption of handicraft family business.

The findings of this study will assist the tourism scholars and managers to apprehend an authentic relationship between age-old practices of the family business as well as the legacy of the family business in art and crafts to empower the local people.

The study is a foremost to ascertain the critical success factors of the adoption of family business practices in art and crafts through rural tourism to empower the local economy.

The library and information science profession finds itself grappling with substantial difficulties and hurdles when addressing the trustworthiness and accuracy of information disseminated through social media platforms. This study aims to highlight the educational authority of librarians and propose a framework for librarians to establish their identity, understand the meaning behind their practice and integrate their expertise through knowledge practices, ensuring their relevance and effectiveness in the social media environment.

This study delves into a conceptual framework rooted in philosophical inquiry, seeking to establish a harmonious connection between interrelated concepts of civic roles, professional identity and knowledge practices. It draws upon both original research findings and a review of existing literature in the field.

Civic responsibilities reflect the professional identities of librarians. Evidence of knowledge practices collected from scientific literature emerged to be the important characterization of how librarians uphold their image as educational authorities. It describes the meaning of civic roles and professional practice.

The study sheds light on how librarians maintain their reputation as educators and the knowledge practices that underpin their civic responsibilities amidst the pervasiveness of information disorders.

The framework presented in the study offers a timely and relevant contribution to the complex realm of social media information disorders, a challenge that librarians grapple with regularly. It highlights the emerging role of librarians in society to assert their identity and recognize their civic responsibility in addressing this pressing issue that society faces.

The lack of a direct link between business value and sustainability is a critical roadblock to truly embedding sustainability in business strategies. Before launching the sustainability journey, every organisation should answer the question: “What value would this strategy offer our organisation?” Conversely, when organisations are opportunistic toward quick profits, the negative consequences of one domain spill over to another. The desire to produce more may result in overproduction, overconsumption or environmental pollution.

To give a complete analysis of sustainable capabilities, this study combines current theoretical understanding from past literature, followed by exploratory interviews and a thorough case study. The case study ventured into uncharted territories, unveiling an exciting new sphere of value catalysed by the mechanisms of sustainable co-creation. Additionally, it exposed thought-provoking motives driving supply chain actors’ unwavering commitment to ethical decision-making, even amidst towering challenges.

Our empirical lens reveals the hidden mechanics of resource sharing and the genesis of newfound value, illuminating previously obscure corners of the sustainability field. Moreover, it sheds light on retailers striving to cultivate green retail supply chains. It delivers an actionable framework that bolsters business sustainability and fuels competitive edge, which is vital in the rapidly evolving landscapes of emerging economies.

This study offers insights into the sustainable value-creation mechanism in ALPHA, a Malaysian retailer, uncovering how supply chain actors’ business activities generate economic, social and environmental performance.

In this study, we examined the attributes that determine shoppers’ satisfaction with food courts in shopping malls and the effects of this satisfaction on behavioural intentions towards shopping malls.

The data for this study were collected from 380 shoppers who visited food courts in shopping malls located in Hyderabad, India. The data were analysed using structural equation modelling.

The results indicate that fair prices, authenticity and the quality of the food, service and environment predict shoppers’ dining satisfaction and behavioural intentions. The findings also indicate that satisfaction with food court experiences has a strong positive influence on shoppers’ intention to revisit shopping malls.

Food service providers in Indian shopping malls should recognise that offering suitably priced and high-quality experiences is vital for sustaining their businesses in the long term as well as offer prompt service and warm hospitality to visitors to enhance customer satisfaction.

This study has implications for mall operators and food court managers seeking to enhance customer satisfaction with food courts and sustain the success of shopping malls. To the best of our knowledge, this is the first study to examine the factors that influence shoppers’ dining satisfaction and behavioural intentions in this context.