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Article
Publication date: 28 May 2024

Cheong Kim, Jungwoo Lee and Kun Chang Lee

The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.

Abstract

Purpose

The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.

Design/methodology/approach

11,656 customer reviews for 649 airports around the world were gathered following the COVID-19 outbreak from the website that rates airport quality. The dataset was examined using hierarchical regression, PLS-SEM, and the unsupervised Bayesian algorithm-based PSEM in order to verify the hypothesis.

Findings

The results showed that people’s intentions to recommend airports are significantly influenced by their opinions of how well the servicescape, staff, and services are.

Practical implications

By encouraging air travelers to have positive intentions toward recommending the airports, this research offers airport managers decision-support implications for how to improve airport service quality. This will increase the likelihood of retaining more passengers.

Originality/value

This study also suggests a quick-to-implement visual decision-making mechanism based on PSEM that is simple to understand.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 1 October 2024

Mario J. Hayek, Wallace A. Williams, Amanda C. Brown and Amitava Bose Bapi

The purpose of this paper is to understand the implicit motivations of entrepreneurial philanthropists during different stages of their lives.

Abstract

Purpose

The purpose of this paper is to understand the implicit motivations of entrepreneurial philanthropists during different stages of their lives.

Design/methodology/approach

The authors follow a Historical Organization Studies approach by performing a psychobiographical analysis using McClelland’s Thematic Apperception Test on the autobiography of Andrew Carnegie across different stages of his life while considering the historical context.

Findings

The configuration of the implicit motivations of entrepreneurial philanthropists change with achievement motivation decreasing and power motivation increasing over time explaining the shift of focus from self to others.

Originality/value

While researchers have been theorizing and using interviews to uncover shifts in entrepreneurial motivations, this is the first paper to longitudinally uncover implicit motivations to explain why successful entrepreneurs give back later in life.

Details

Journal of Management History, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1751-1348

Keywords

Open Access
Article
Publication date: 5 July 2024

Garret Murray, Malin Falkeling and Shang Gao

The purpose of this paper is to provide an overview of the trends and challenges relating to research into the human aspects of ransomware.

Abstract

Purpose

The purpose of this paper is to provide an overview of the trends and challenges relating to research into the human aspects of ransomware.

Design/methodology/approach

A systematic mapping study was carried out to investigate the trends in studies into the human aspects of ransomware, identify challenges encountered by researchers and propose directions for future research. For each of the identified papers from this study, the authors mapped the year of publication, the type of paper, research strategy and data generation method, types of participants included, theories incorporated and lastly, the authors mapped the challenges encountered by the researchers.

Findings

Fifty-nine papers published between 2006 and 2022 are included in the study. The findings indicate that literature on the human aspects of ransomware was scarce prior to 2016. The most-used participant groups in this area are students and cybersecurity professionals, and most studies rely on a survey strategy using the questionnaire to collect data. In addition, many papers did not use theories for their research, but from those that did, game theory was used most often. Furthermore, the most reported challenge is that being hit with ransomware is a sensitive topic, which results in individuals and organisations being reluctant to share their experiences.

Research limitations/implications

This mapping study reveals that the body of literature in the area of human aspects of ransomware has increased over the past couple of years. The findings highlight that being transparent about ransomware attacks, when possible, can help others. Moreover, senior management plays an important role in shaping the information security culture of an organisation, whether to have a culture of transparency or of secrecy.

Originality/value

This study is the first of its kind of systematic mapping studies contributing to the body of knowledge on the human aspects of ransomware.

Details

Information & Computer Security, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-4961

Keywords

Article
Publication date: 27 August 2024

Khalil Rahi, Mohamad Alghoush and Roger Halaby

As part of the scale development process, this paper aims to test a scale to measure organizational resilience for the oil and gas industry. The objective is to provide…

Abstract

Purpose

As part of the scale development process, this paper aims to test a scale to measure organizational resilience for the oil and gas industry. The objective is to provide stakeholders with a set of indicators to evaluate their organizations and prepare them to cope with the negative consequences of disruptions (e.g. Covid-19, shortage of resources, etc.).

Design/methodology/approach

The paper conducts exploratory and confirmatory factor analysis to test the suitability, dimensionality and reliability of specific indicators and their items under examination. Therefore, the goal is not to validate hypotheses by testing an organizational resilience scale in the oil and gas industry.

Findings

The study tests and proposes a scale to effectively measure organizational resilience within the oil and gas industry. A comprehensive set of ten indicators and 40 items are identified through this process. The findings of this research provide stakeholders in this sector with a rigorous set of indicators to evaluate the strengths and weaknesses of their organizations and better prepare them to handle disruptions.

Originality/value

This paper fills the gap in existing research by testing and proposing a scale to measure organizational resilience specifically for the oil and gas industry. It highlights the importance of organizational resilience for survival in a sector that is especially susceptible to disruptions.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 20 September 2024

Martin Elihaki Kanyika, Raikhan Sadykova and Zhansaya Kosmyrza

This study aims to assess the digital literacy competencies among students in higher learning institutions in Kazakhstan.

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Abstract

Purpose

This study aims to assess the digital literacy competencies among students in higher learning institutions in Kazakhstan.

Design/methodology/approach

A survey design was used. Simple random sampling was used to draw sample. Primary data were collected using Web/online questionnaires (Google Form). A total of 370 online questionnaires were disseminated to the respondents to their email addresses. Quantitative data collected were analyzed using MS Excel 2010. Thus, descriptive statistics were computed and the results were further presented in tables, charts and figures.

Findings

Results reveal that students are very competent in using digital technologies to communicate and share their educational digital contents, whereas they indicate moderate competence and incompetence in other essential digital literacy skills crucial for their academic pursuits. Furthermore, this study revealed that students frequently use digital technologies for educational purposes, with statistical analysis [t(381) = 4.562, p < 0.00001, two-tailed] indicating a significant difference between the extent and purpose of their digital usage. Moreover, findings identified health issues, technical issues and the constantly changing of hardware and software as primary challenges faced students when engaging with digital technologies.

Originality/value

This study is new in the context of Kazakhstan analyzing the digital literacy competencies among students, with a particular focus on elucidating the five fundamental facets of such competencies. This study therefore, recommends the implementation of comprehensive and consistent training programs aimed at imparting necessary digital literacy skills to students.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 16 August 2024

Nkeiruka N. Ndubuka-McCallum, David R. Jones and Peter Rodgers

Business schools are vital in promoting responsible management (RM) – a management grounded in ethics and values beneficial to a wide array of stakeholders and overall society…

Abstract

Purpose

Business schools are vital in promoting responsible management (RM) – a management grounded in ethics and values beneficial to a wide array of stakeholders and overall society. Nevertheless, due to deeply embedded institutional modernistic dynamics and paradigms, RM is, despite its importance, repeatedly marginalised in business school curricula. If students are to engage with RM thinking, then its occlusion represents a pressing issue. Drawing on the United Kingdom (UK) business school context, this paper aims to examine this issue through a framework of institutional theory and consider the role played by (modernistic) institutional accreditation and research assessment processes in marginalisation of RM.

Design/methodology/approach

This study used an exploratory qualitative research method. Data were collected from 17 RM expert participants from 15 UK business schools that were signatories to the United Nations Principles for Responsible Management Education through semi-structured in-depth interviews and analysed using the six phases of Braun and Clarke’s thematic analysis.

Findings

The study identifies a potent institutional isomorphic amalgam resulting in conservative impacts for RM. This dynamic is termed multiple institutional isomorphic marginalisation (MIIM) – whereby a given domain is occluded and displaced by hegemonic institutional pressures. In RM’s case, MIIM operates through accreditation-driven modernistic-style curricula. This leads business schools to a predilection towards “mainstream” representations of subject areas and a focus on mechanistic research exercises. Consequently, this privileges certain activities over RM development with a range of potential negative effects, including social impacts.

Originality/value

This study fills an important gap concerning the need for a critical, in-depth exploration of the role that international accreditation frameworks and national institutional academic research assessment processes such as the Research Excellence Framework in the UK play in affecting the possible growth and influence of RM. In addition, it uses heterotopia as a conceptual lens to reveal the institutional “mask” of responsibility predominantly at play in the UK business school context, and offers alternative pathways for RM careers.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 15 July 2024

Alexandria Proff and Rasha Musalam Musalam

The purpose of this study is to ascertain the perceptions of UAE nationals and Arab residents toward women in the UAE, with particular emphasis on women leadership.

Abstract

Purpose

The purpose of this study is to ascertain the perceptions of UAE nationals and Arab residents toward women in the UAE, with particular emphasis on women leadership.

Design/methodology/approach

This study made use of a quantitative approach via the use of survey research. The Attitudes Toward Women scale was adapted and used to illicit the views of the sample population. Data were subsequently tested using Statistical Package for Social Sciences.

Findings

This paper provides empirical evidence reflecting a potential shift in the views toward women in the UAE. This paper suggests that views toward women are complex, and perhaps, evolving. On one hand, traditional gender roles and perceptions of gender inequality persist, on the other more egalitarian views and present, even supportive of women’s professional lives.

Research limitations/implications

Because of the selected research approach, the research results may lack depth of understanding and additional nuance. Therefore, researchers are encouraged to explore these findings further, particularly with either qualitative of mixed-methods approaches.

Practical implications

This paper includes implications for continued education of the community concerning the multiple roles of women, including their roles as leaders. This study also includes the importance of providing women with leadership training and support to foster more women leaders across disciplines.

Originality/value

This paper significantly contributes to understanding how the perspectives of women in the UAE influence the views toward women leadership in the UAE.

Details

Gender in Management: An International Journal , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2413

Keywords

Article
Publication date: 17 February 2025

Felipe M. Affonso

This paper aims to develop an integrative framework explaining how infectious disease cues influence consumer behavior by connecting evolutionary psychology and behavioral immune…

Abstract

Purpose

This paper aims to develop an integrative framework explaining how infectious disease cues influence consumer behavior by connecting evolutionary psychology and behavioral immune system literature with consumer research.

Design/methodology/approach

The paper synthesizes pathogen-avoidance psychology and consumer behavior research to identify three psychological changes (affect, cognition, motivation) influencing consumer responses, developing theoretical propositions across five domains while identifying boundary conditions.

Findings

Disease cues trigger changes in affect (disgust, anxiety), cognition (narrowed attention) and motivation (self-protection). These influence consumer responses across self-regulation, social behavior/identity, information processing, evaluation and prosocial/sustainable behaviors. The framework identifies boundary conditions moderating these effects.

Research limitations/implications

The framework advances understanding of disease threats’ influence on consumer behavior and suggests future research directions, including contextual effects and individual differences.

Practical implications

The framework helps marketers predict consumer responses to disease cues, offering insights for marketing strategies during health crises and normal times.

Originality/value

To the best of the author’s knowledge, this paper provides the first comprehensive framework explaining disease cues’ systematic influence on consumer behavior through psychological changes, extending behavioral immune system theory into consumer domains.

Details

European Journal of Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0309-0566

Keywords

Open Access
Article
Publication date: 20 February 2025

David Cashman, Wesley O’Brien and Fiona Chambers

This study aims to capture children’s interpretation of holistic well-being within Irish primary schools and add to the development of a comprehensive systems-informed positive…

Abstract

Purpose

This study aims to capture children’s interpretation of holistic well-being within Irish primary schools and add to the development of a comprehensive systems-informed positive education model.

Design/methodology/approach

This study utilized visual participatory research methods, including PhotoVoice and one-on-one interviews, to assess children’s (n = 16) well-being, guided by Von Unger’s comprehensive seven-step framework. Data analysis was anchored within grounded theory, beginning with data collection, initial coding, focused coding and culminating in identifying themes and subthemes. Data were interpreted using the mosaic approach by integrating visual and verbal data.

Findings

This analysis uncovered three primary themes that affect student well-being: relationships, space and physical environment and learning and curriculum, each with detailed subthemes. For instance, student–teacher relationships, peer relationships, safety, learning spaces, the creative curriculum including arts and music and the experiential richness of outdoor learning are crucial to students' educational growth and well-being. These aspects are seen as interconnected, shaping a holistic educational experience beyond academic learning to encompass students’ comprehensive well-being. The students' narratives demonstrated that learning is not merely an academic exercise but a vital component of their well-being.

Originality/value

This study significantly departs from traditional educational research by advocating for a dynamic, action-oriented understanding of “well-being.” It challenges the static, possessive interpretations of well-being and introduces the concept of well-being as a fluid and ever-evolving process. This reconceptualization positions well-being as a complex construct, influenced by an intricate web of relationships, spanning human and non-human interactions, organizational and environmental structures, personal desires, behavioral practices and broader societal and cultural frameworks.

Details

Health Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0965-4283

Keywords

Article
Publication date: 30 January 2025

Martin Mabunda Baluku, Eria Wambi and Kathleen Otto

With the continued influx of refugees, entrepreneurship is increasingly becoming a viable avenue for refugee socioeconomic integration. The paper examines the effects of…

Abstract

Purpose

With the continued influx of refugees, entrepreneurship is increasingly becoming a viable avenue for refugee socioeconomic integration. The paper examines the effects of mindfulness, refugees’ perceptions of the host community and social capital on refugees’ entrepreneurial abilities, intentions and success.

Design/methodology/approach

The paper uses data from two studies conducted in refugee settlements in Uganda. Study 1 used a sample of 395 refugees, while Study 2 used a sample of 181 refugee entrepreneurs. Serial mediation analyses were conducted for both studies using the PROCESS Macro.

Findings

As hypothesized, mindfulness, perceptions of the host community and social capital were significantly correlated to refugees’ entrepreneurial self-efficacy, alertness and intentions. Mindfulness and perceptions were further correlated with perceived entrepreneurial success. The serial mediation hypothesis of the effects of mindfulness on entrepreneurial self-efficacy, alertness and intentions via refugees’ perception of the host community and social capital was supported. On the other hand, whereas refugees’ perceptions of the host community mediated the effects of mindfulness on entrepreneurial success, social capital did not.

Social implications

The study suggests that socioeconomic integration policies, processes and interventions, especially those promoting refugee entrepreneurship, should pay close attention to the social perceptions between the refugees and the host communities.

Originality/value

The paper provides insights into how mindfulness and perceptions of the host community influence refugees’ social capital and, consequently, their entrepreneurial ability and outcomes. The study suggests that the nature and quality of the social capital of refugees in less developed countries should be given further attention.

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