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1 – 6 of 6María Ángeles García-Haro, Pablo Ruiz-Palomino, Ricardo Martínez-Cañas and María Pilar Martínez-Ruiz
This study seeks to provide a greater understanding of the variables that influence travellers’ intention to participate in social media, paying special attention to (1) the…
Abstract
Purpose
This study seeks to provide a greater understanding of the variables that influence travellers’ intention to participate in social media, paying special attention to (1) the direct impact of perceived usefulness (PU) of social media and (2) the moderating impact of tourists’ altruism and self-interest.
Design/methodology/approach
The proposed conceptual model was empirically tested using an online questionnaire distributed to a sample of 394 tourists visiting a World Heritage city.
Findings
The findings show that perceived social media usefulness has a significant effect on users’ intention to share experiences. Additionally, self-interest appears to moderate the relationship between perceived social media usefulness and users’ sharing intention, but the results do not support the moderating effect of altruism.
Originality/value
Despite scholars’ growing interest in social networks as sources of tourist information, little is known about the aspects that encourage users’ participation in these platforms. This paper offers key contributions to the relevant literature in this field and offers compelling recommendations for tour operators' management of social networks.
研究目的
本研究擬讓我們更清楚了解驅使旅行人士參與社交媒體上的交流活動的變數;為求達至這研究目的,研究人員特別對以下兩方面加以注意和研究:(一) 、旅行人士對社交媒體的感知效用所帶來的直接影響;(二) 、旅行人士的利他主義,以及其對個人利益的考慮所帶來的緩和影響。
研究設計/方法/理念
研究人員對其提出之概念模型進行實證測試,方法乃透過收集一個包含394名曾參觀世界遺產城市的旅行人士的樣本所回應的網上問卷數據,並進行數據分析。
研究結果
研究結果顯示,旅行人士若覺得社交媒體是有用的話,則他們會更願意在那裡分享旅行經歷;而且,他們對自己個人利益的考慮,似會緩和他們對社交媒體的感知效用與其分享經歷的願意程度之間的關係;唯研究結果沒有證實利他主義會帶來緩和的影響。
研究的原創性
雖然學者對社交網絡作為提供資訊的來源感到興趣,而且這興趣不斷增加,但我們對促進旅行人士參與社交網絡平台活動之因素的了解仍然淺薄,就此而言,本研究於有關的文獻提供了重要的貢獻;研究亦為旅遊經營者就應如何管理社交網絡提供了具說服力的建議。
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Catalina Gómez-Hurtado, Francisco Jesús Gálvez-Sánchez, María Belén Prados-Peña and Andrés Felipe Ortíz-Zamora
This study aims to explore the development of trust in relation to security and privacy concerns, as well as the influence of perceived risk on the intention to use e-wallets. The…
Abstract
Purpose
This study aims to explore the development of trust in relation to security and privacy concerns, as well as the influence of perceived risk on the intention to use e-wallets. The research focused on the Colombian context because of its characterization as an underdeveloped financial system that has experienced considerable security and privacy violations in recent years. Additionally, this geographical area is relatively under-researched, and the target demographic for this investigation was Generation Z, given their pivotal role in driving the adoption of e-wallets.
Design/methodology/approach
Based on measurement scales that had already been tested in the academic literature on mobile payment systems, a questionnaire was developed and distributed electronically. A total of 424 responses were obtained from young Colombians. Structural equation modeling (SEM), specifically the PLS-SEM method, was used to process the data to study the explanatory and predictive power of the proposed model.
Findings
The findings revealed that security and privacy have a positive and significant effect on perceived trust, and that this at the same time has a positive and significant effect on attitude, perceived usefulness, perceived ease and intention to use, as well as a significant but negative effect on perceived risk. On the other hand, perceived risk showed an inverse, but not significant, relationship with intention to use.
Originality/value
This research explored the adoption of e-wallets by young people in Colombia, which has been widely claimed in the academic literature. In a turbulent context with a high distrust of financial institutions, as well as a change in digital money consumption patterns, it is critical to understand the factors that contribute to the adoption of mobile payment services. The findings, in addition to contributing to the academic debate, have important implications for e-wallet providers, as they offer information that allows designing strategies to attract and keep current and potential users. At the same time, the recommendations by the authors allow the design of tools, especially related to security and privacy, to improve their trust and build loyalty, thus contributing to the consolidation and development of the mobile payment system.
Objetivo
Este estudio explora el desarrollo de la confianza en relación con las preocupaciones sobre seguridad y privacidad, así como la influencia del riesgo percibido en la intención de utilizar monederos electrónicos. La investigación se centró en el contexto colombiano debido a su caracterización como un sistema financiero subdesarrollado que ha experimentado violaciones considerables de seguridad y privacidad en los últimos años. Además, esta área geográfica está relativamente poco investigada, y el público objetivo de esta investigación fue la Generación Z, dado su papel clave en la adopción de monederos electrónicos.
Diseño/metodología/enfoque
Basado en escalas de medición ya probadas en la literatura académica sobre sistemas de pago móvil, se desarrolló y distribuyó electrónicamente un cuestionario. Se obtuvieron un total de 424 respuestas de jóvenes colombianos. Se utilizó el modelado de ecuaciones estructurales, específicamente el método PLS-SEM, para procesar los datos y estudiar el poder explicativo y predictivo del modelo propuesto.
Resultados
Nuestros hallazgos revelaron que la seguridad y la privacidad tienen un efecto positivo y significativo en la confianza percibida, y que esto, a su vez, tiene un efecto positivo y significativo en la actitud, la utilidad percibida, la facilidad percibida y la intención de uso, así como un efecto significativo pero negativo en el riesgo percibido. Por otro lado, el riesgo percibido mostró una relación inversa, pero no significativa, con la intención de uso.
Originalidad/valor
Esta investigación exploró la adopción de monederos electrónicos por parte de los jóvenes en Colombia, un tema ampliamente mencionado en la literatura académica. En un contexto turbulento con alta desconfianza hacia las instituciones financieras, así como un cambio en los patrones de consumo de dinero digital, es crucial comprender los factores que contribuyen a la adopción de servicios de pago móvil. Nuestros hallazgos, además de contribuir al debate académico, tienen importantes implicaciones para los proveedores de monederos electrónicos, ya que ofrecen información que permite diseñar estrategias para atraer y retener a usuarios actuales y potenciales. Al mismo tiempo, nuestras recomendaciones permiten diseñar herramientas, especialmente relacionadas con la seguridad y la privacidad, para mejorar la confianza y fomentar la lealtad, contribuyendo así a la consolidación y desarrollo del sistema de pago móvil.
目的
本研究探讨了与安全性和隐私问题相关的信任发展, 以及感知风险对使用电子钱包意图的影响。研究集中在哥伦比亚的背景下, 因为该国的金融系统被认为是欠发达的, 近年来经历了相当大的安全性和隐私侵犯问题。此外, 这一地理区域的研究相对较少, 本研究的目标人群为Z世代, 考虑到他们在推动电子钱包采纳中的关键作用。
设计/方法
基于已经在移动支付系统学术文献中测试过的测量尺度, 开发并电子分发了一份问卷。共获得了424份哥伦比亚年轻人的回应。使用结构方程建模中的PLS-SEM方法处理数据, 以研究所提出模型的解释力和预测力。
发现
研究发现, 安全性和隐私对感知信任有显著正向影响, 同时, 感知信任对态度、感知有用性、感知易用性和使用意图也有显著正向影响, 并对感知风险有显著负向影响。另一方面, 感知风险与使用意图之间呈现出反向但不显著的关系。
原创性/价值
本研究探讨了哥伦比亚年轻人对电子钱包的采纳, 这在学术文献中已有广泛讨论。在一个对金融机构高度不信任的动荡背景下, 以及数字货币消费模式的变化中, 理解促使移动支付服务采纳的因素至关重要。我们的研究结果不仅有助于学术讨论, 还对电子钱包提供商具有重要意义, 因为这些结果提供了信息, 有助于设计吸引和留住当前及潜在用户的策略。同时, 我们的建议有助于设计特别与安全性和隐私相关的工具, 以提高用户信任并建立忠诚度, 从而促进移动支付系统的巩固和发展。
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Gustavo Quiroga Souki, Alessandro Silva de Oliveira, Marco Túlio Correa Barcelos, Maria Manuela Martins Guerreiro, Júlio da Costa Mendes and Luiz Rodrigo Cunha Moura
Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM…
Abstract
Purpose
Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM) communication. This study aims to (1) verify the impacts of the perceived quality by the guests about their experiences in hotels on their PVM; (2) inspect the influence of guests' perception of hotel prices on PVM; (3) examine the impacts of guest PVM on their hotel experiences on WOM and eWOM and (4) investigate the consequences of the hotel guests' behavioural engagement on social networking sites (HGBE-SNS) on eWOM.
Design/methodology/approach
This quantitative and descriptive study consists of a survey with 371 guests who evaluated their experiences at three hotels in Brazil. PLS-SEM tested the hypothetical model that resorted to the stimulus-organism-response theory (S-O-R), proposed by Mehrabian and Russell (1974). Cluster Analysis compared the PVM, WOM and eWOM of groups of hotel guests with different levels of social media engagement.
Findings
Perceived quality by hotel guests positively impacts PVM. Perceived price negatively influences PVM. PVM had a positive and robust impact on WOM. PVM impacts and explains weakly eWOM. In contrast, HGBE-SNS affects and better explains eWOM than PVM.
Originality/value
This unprecedented investigation concomitantly exhibits the relationships between perceived quality, price, PVM, WOM, eWOM and HGBE-SNS. Hotels must offer high perceived quality experiences to influence PVM and WOM positively. PVM is unable to stimulate eWOM strongly. HGBE-SNS is pivotal for guests to share their hotel experiences through eWOM. This study suggests marketing strategies for hospitality companies to amplify customer engagement on SNS.
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Patricia Pilar Zirena-Bejarano and Luis Guillermo Choquecahuana-Valverde
The present study addresses the literature gap on cultural linkages, traditions, cultural recognition and the perceived benefits of consumers in the orange economy. The article…
Abstract
Purpose
The present study addresses the literature gap on cultural linkages, traditions, cultural recognition and the perceived benefits of consumers in the orange economy. The article focuses on analyzing the impact of traditions and cultural linkages on the relationship between cultural recognition and the perceived benefits of consumers.
Design/methodology/approach
The empirical study is conducted on a sample of 393 consumers from the city of Arequipa, Peru utilizing structural equation modeling (SEM) with Smart PLS software.
Findings
The research results demonstrate that traditions and cultural ties are important factors that entrepreneurs must consider in the production and marketing process to enhance the benefits perceived by consumers by providing cultural identity within the products.
Originality/value
The study provides theoretical implications that fill the existing gap in understanding the relationship between cultural recognition and perceived benefits. Additionally, it offers practical implications for the development of the cultural ecosystem, involving artisans, artists, cultural managers, entrepreneurs, businessmen, government authorities, non-governmental organizations and international organizations.
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Nikolaos Kaiseroglou, Eleni Sfakianaki and Christina Siontorou
The purpose of this paper is to investigate perceptions of primary education (PE) teachers with respect to evaluation within the framework of Total Quality Management (TQM) and…
Abstract
Purpose
The purpose of this paper is to investigate perceptions of primary education (PE) teachers with respect to evaluation within the framework of Total Quality Management (TQM) and their readiness to engage in the process of quality improvement. Within this context, a relevant measurement instrument is developed and empirically validated.
Design/methodology/approach
The instrument developed herein included 30 items distributed across seven dimensions. It was disseminated among public PE units in Greece, yielding a substantial 2,088 responses. Several tests were performed, including principal component analysis, confirmatory factor analysis and structural equation modelling.
Findings
The findings supported the validity and reliability of the instrument, confirming that the proposed measures encapsulate actual dimensions that are most suitable for exploring evaluation perception and readiness in the context of TQM in PE. The study explored several correlations between the validated dimensions and independent variables such as gender, level of education, years of teaching experience and age. These analyses yielded additional valuable insights, enriching the depth of understanding provided by the present research.
Practical implications
The fields of TQM and PE lack empirical evidence. However, this study offers valuable insights into teachers’ perceptions of evaluation and broader quality improvement efforts. This can help school managers, policymakers and practitioners refine their implementation strategies for educational excellence.
Originality/value
To the best of the authors’ knowledge, this study is the first to focus on the examination of evaluation as a key aspect of TQM within the context of PE. Through the development and validation of a real-time measurement instrument, it bridges a significant research gap, providing practitioners and researchers with a vital tool to understand and improve educators’ evaluation perceptions, enabling targeted interventions for enhanced performance.
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Malleswari Karanam, Lanka Krishnanand, Vijaya Kumar Manupati and Sai Sudhakar Nudurupati
The primary goal of this review is to identify emerging themes in the cold supply chain (CSC) and their future research directions, methodologies, and theories.
Abstract
Purpose
The primary goal of this review is to identify emerging themes in the cold supply chain (CSC) and their future research directions, methodologies, and theories.
Design/methodology/approach
The review looks at CSC related articles from Scopus database published in the years 2000–2020. Thereafter, bibliometric and co-citation analyses have been conducted to identify emerging themes, methodologies, and theoretical perspectives related to CSC management.
Findings
This study revealed a clear research gap in CSC literature with emerging themes relevant to diverse aspects. Primarily, the most prominent authors, methodologies, and theories were identified from bibliometric analysis. Next, we generated clusters to identify the insights of each cluster using co-citation analysis. Consequently, the significance of clusters concerning the number of articles, theoretical frameworks, methodologies, and themes was recognized. Finally, a few future research questions regarding emerging themes have been identified.
Practical implications
The importance of co-citation and bibliometric analyses in studying the evolution of research over a definite time is emphasized in this work. As per emerging themes, implementing digital technologies has increased the efficiency of traditional CSC and transformed it into digital CSC.
Originality/value
As per the authors' knowledge, this work is the first in literature to explore the significance of identifying emerging areas and future research directions in managing CSC through literature review based on bibliometric and co-citation analysis.
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