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This research is the first to use bibliometric analysis to provide insight into the landscape and forecast the future of customer experience research in the banking sector.

We used bibliographic coupling and co-word analysis to delineate the existing knowledge structure after reviewing 338 articles from the Web of Science database.

The bibliographic coupling analysis revealed five key clusters: customer engagement and experience in digital banking; customer experience and service management; customer experience and market resilience; digital transformation and customer experience; and digital technology and customer experience—each representing a significant strand of current research. In addition, the co-word analysis revealed four emerging themes: customer experience through AI and blockchain, digital evolution in banking, experience-driven ecosystems for customer satisfaction, and trust-based holistic banking experience.

These findings not only sketch an overview of the current research domain but also hint at emerging areas ideal for scholarly investigation. While highlighting the industry’s rapid adaptation to technological advances, this study calls for more integrative research to unravel the complexities of customer experience in the evolving digital banking ecosystem.

This review presents a novel state-of-the-art analysis of customer banking experience research by employing a science mapping via bibliometric analysis to unveil the knowledge and temporal structure.

This study aims to provide a comprehensive overview of pro-environmental behavior (PEB) research within higher education institutions (HEIs), highlighting current trends and future challenges.

Using 198 journal articles from the Web of Science, the study conducts co-citation, bibliographic coupling and co-word analyses to map influential publications and forecast trends.

The co-citation analysis revealed three distinct clusters: value-driven environmental behavior, intention-based environmental behavior and green organizational practices and employee PEB. The bibliographic coupling and the co-word analysis revealed more nuanced clusters, holistically identifying academic activities towards PEB. The authors conclude that more strategic and PEB-oriented HEI’s actions are crucial due to the social responsibility of the universities for sustainable development.

This paper provides valuable insights into the expanding area of PEB research and climate leadership empowerment within HEIs. The practical implications of this research are significant for HEIs. It guides the creation of effective policies and interventions to foster sustainable behavior and reduce environmental harm. The study shows the development of educational programs and campaigns promoting sustainable practices among individuals and communities, emphasizing the role of HEIs in cultivating a sustainability-conscious generation.

This study aims to measure impact of several firm-specific factors on alternative measures of leverage. The authors also aim to study impact of the subprime crisis on such associations.

The authors utilized an unbalanced panel data of 973 firm-year observations on 47 UK listed non-financial firms for the years 1990–2019. Book-based and market-based long-term and total leverage measures have been used as explained variables. The explanatory variables are profitability, size, two measures of growth, asset tangibility, non-debt tax shields, firm age and product uniqueness. Fixed effect and random effect models with clustered robust standard errors have been utilized for data analysis. To find the effect of subprime crisis, original dataset was split to create pre-crisis and post-crisis datasets.

The authors find that profitability significantly reduces leverage while firms having more tangible assets use significantly more debt in capital structure. Firm size and non-debt tax shield have statistically insignificant positive impact on leverage. Having more unique products reduces use of external debt, albeit insignificantly. Growth, when measured as market-to-book ratio, has inconsistent impact, whereas capital expenditure insignificantly reduces leverage. Age is found to be an insignificant predictor of leverage. After the subprime crisis, firms started relying more on internal fund instead of external debt, more particularly short-term debt. Having more collateral is gradually becoming more important for availing external debt.

Data limitations restrict generalization of the findings.

This is one of the pioneering attempts to show how subprime crisis altered the theoretical domain of capital structure research in the UK.