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The Lodging Shared Economy (e.g. Airbnb) has emerged in the past two decades. It was thought that generations participate differently in the Lodging Shared Economy (LSE) and their requirements for LSEs are different for hotels. The current study compares business travelers from three generations (Baby Boomers, Generation X and Generation Y) and their lodging preferences using seven dimensions: Price/Value; Financial Information Security; Personal Safety; Location, Empathy, Amenities, and Cleanliness.

Using MTurk, 614 surveys were completed by two distinct groups of pre-qualified respondents who recently stayed for business in either a hotel or LSE (e.g. Airbnb). This study compared the perceptions of three generations on their responses to seven key lodging attributes.

This study’s results indicate little difference among business travelers from the three generations. Baby Boomers responded they value cleanliness more than Millennials. Boomers are more likely than Xers to tell others about their stay but overall, generational statistical differences were not revealed.

This study suggests that consumer preferences for lodging on business trips are similar across generations and therefore, hotels should focus on business travelers as a homogeneous group rather than attempting to focus on specific generations and specifically not rule out Boomer customers.

While there is much research on the LSE, this is one of the first studies that focuses on business travelers’ preferences for using accommodations other than hotels, which is a gap in LSE research.

Professional associations in the hospitality, tourism and events (HTE) industry are struggling to keep their members committed and engaged, especially in uncertain times of external crises. This study examines whether pre-crisis perceived benefits from membership lead to increased post-crisis organizational commitment and organizational citizenship, considering the moderating role of organizational social responsibility (OSR) and the mediating effect of perceived indebtedness.

Two sequential studies were conducted. Study 1 was designed to test the effects of perceived benefits on organizational commitment and citizenship and the moderating effects of OSR. Study 1 used a survey of event association members for a more homogeneous sample, thereby increasing the internal validity of the initial findings. Subsequently, Study 2 tested the conceptual model with the addition of a mediator – perceived indebtedness – using the second survey with a larger sample from broader hospitality and tourism associations, thereby increasing the external validity of the findings. Data from both studies were analyzed using partial least squares structural equation modeling.

Study 1 found that perceived benefits (knowledge, networking and self-esteem) enhanced organizational commitment. When moderated by OSR, networking benefits increased organizational citizenship, a more proactive form of reciprocal dedication. Study 2 confirmed perceived indebtedness as a significant mediator.

This paper is among the first to frame organizational commitment and citizenship as reciprocal dedication and to conceptually propose and empirically confirm indebtedness as an explicit mediator, providing robust evidence for the theory of indebtedness. The findings also offer practical implications, suggesting strategic directions for professional associations to effectively communicate their OSR initiatives to members, provide enhanced networking opportunities and cultivate perceived indebtedness.

In this study, it is aimed to introduce a building built with a wooden structural system with historic value and to identify the deterioration it has been exposed to in the process from its construction to the present day. This study, conducted with these aims, selected Catherine Hunting Lodge located in the Kars province of Türkiye as a sample building.

Cruz et al.’s methodology is used in this study to assess its deterioration over time. The focus is on identifying deterioration factors and recommending repair methods and materials, categorized as traditional and contemporary.

A comparative evaluation of traditional and contemporary materials, including nanomaterials, highlights the potential of modern solutions in providing durable protection and minimizing the need for frequent restoration. However, challenges such as high costs and uncertainties regarding long-term impacts pose significant barriers to widespread adoption. Therefore, the study underscores the importance of balancing effectiveness, sustainability and cost considerations in developing conservation strategies for wooden heritage structures. By addressing these challenges, it becomes possible to ensure the preservation of these cultural treasures for future generations to cherish and appreciate.

The Catherine Hunting Lodge in Türkiye, renowned for its architectural and historical significance, serves as the subject of analysis. The study focuses on analyzing the deterioration of the hunting lodge, which is a unique building with its load-bearing system, materials and geometry, and developing contemporary suggestions as a result, differs from the literature in this respect.

This study aims to explore the challenges faced by the tourism and hospitality industry following the COVID-19 pandemic and to propose effective strategies for recovery and resilience of this sector.

The study analysed the challenges encountered by the tourism and hospitality industry post-pandemic and identified key strategies for overcoming these challenges. The study utilised the modified Delphi method to finalise the challenges and employed the Best-Worst Method (BWM) to rank these challenges. Additionally, solution strategies are ranked using the Criteria Importance Through Intercriteria Correlation (CRITIC) method.

The study identified significant challenges faced by the tourism and hospitality industry, highlighting the lack of health and hygiene facilities as the foremost concern, followed by increased operational costs. Moreover, it revealed that attracting millennial travellers emerged as the top priority strategy to mitigate the impact of COVID-19 on this industry.

This research contributes to understanding the challenges faced by the tourism and hospitality industry in the wake of the COVID-19 pandemic. It offers valuable insights into practical strategies for recovery. The findings provide beneficial recommendations for policymakers aiming to revive and support these industries.

The main objective of this article is to visualize the structure and trends of pro-environmental behavior (PEB) between 1999 and 2023 through mapping and in-depth analysis. The aim is to analyze PEB, which has received considerable academic attention in recent years due to its key role in the conservation of the environment and the protection of local communities in tourist destinations. This paper provides an important summary of the recent research that has explored the role that tourists have in protecting the environment through PEB.

This study presents a visual analysis of 2005 scholarly articles between the years 1999 and 2023 related to PEB. Using the knowledge mapping based on VOSviewer it presents the current status of research, which includes the analysis of citation analysis, co-citation analysis, co-citation network and longitudinal analysis.

PEB is an emerging topic due to its relevance to protecting the environment in the context of travel. The citation and co-citation analysis show the relevance of the behavior of tourists with regard to protecting the environment. The co-word analysis highlights the current significance of research concerning green hotels and the destination image of environmentally responsible destinations.

This study sheds light on the current research progress of PEB in the context of tourism through a comprehensive analysis (citation, co-citation and co-word). In addition, we provide theories and factors that have been previously used to study PEB in the context of tourism. The findings contribute to a broad and diverse understanding of the concept of PEB, which can provide important insights for policymakers in formulating management strategies and policies aimed at reducing environmental impacts in destinations.

Job satisfaction is essential in understanding turnover intentions. Previous studies reveal that highly educated hospitality employees generally have lower levels of job satisfaction, indicating that the antecedents of job satisfaction may be different from hospitality managers and frontline employees. This study compared the different antecedents of job satisfaction for housekeeping managers and employees.

This study used a mixed-methods approach for a two-part study. The researchers recruited housekeeping managers for the exploratory survey. The results of open-end questions helped us build a custom dictionary for the text mining of comments from Glassdoor.com. Finally, a multilinear regression of themes from housekeeping employees’ ratings on Glassdoor.com was conducted to understand the antecedents of job satisfaction for housekeeping managers and employees.

The results of the exploratory survey indicated that the housekeeping department has an urgent need for organizational support and training. The text-mining revealed organizational support impacts both managers and frontline employees, while training impacts managers more than employees. Finally, the regression analysis showed compensation, business outlook, senior management, and career opportunity impacted both groups. However, work-life balance only influenced managers.

With a large number of employees at low salaries, housekeeping departments have a higher-than-average turnover rate for lodging. This study is among the first to compare the antecedents of managers’ and frontline employees’ job satisfaction in the housekeeping department, extending Social Exchange Theory. It provides suggestions for the housekeeping department to decrease turnover intentions.

Technological innovations are rapidly transforming service frontlines, resulting in increasingly complex service touchpoints. These touchpoints place greater demands on frontline employees (FLEs) to deliver a positive customer experience. Despite the considerable extant body of knowledge on FLE competencies, the literature on frameworks for managing the complexity of contemporary frontlines from the FLE’s perspective is sparse. This paper aims to fill this critical gap by developing a framework that enables FLEs to deliver positive moments of truth (MOTs) while ensuring the well-being of all actors involved.

This paper uses a conceptual approach rooted in the organizational mindfulness and individual mindfulness literature as the theoretical lens. This is complemented by a comprehensive review of the FLE skills literature supported by marketplace examples to illustrate the optimal use of the said skills.

This paper proposes a conceptual framework of mindfulness orientation which delineates how FLE competencies underpinned by a set of key skills can deliver positive MOTs and actor well-being.

The research is conceptual in nature and does not contain validation through empirical data.

This comprehensive skill set provides a clear roadmap for firms in both recruitment and developing training for their FLEs, thus contributing to practice.

Firstly, we present a conceptual framework of mindfulness, combining organizational mindfulness and individual mindfulness that will enable employees to help facilitate the creation of positive MOTs. Secondly, we develop a comprehensive set of employee skills that underpin the mindfulness orientation framework.

Drawing upon the natural resource-based view (NRBV) and social cognitive theory (SCT), the present study explores the role of green learning orientation (GLO) and green creativity (GC) as a mediating variable in the relationship between green transformational leadership (GTL) and green innovation (GI) in the Italian hotel industry. The research further assesses environmental performance (EP) and corporate green image (CGI) as a resultant factor of GI.

Two studies were conducted in Italy to evaluate theoretical models with workers in the lodging industry. Study 1 employed a three-wave, two-week time-lagged design with a total sample size of 303. Study 2 utilized a two-wave (four-week apart) design, with 349 participants using structural equation modeling.

The research findings emphasize that the enhancement of employees’ GLO and GC can be facilitated by providing GTL. This, in turn, may lead to the enhancement of GI, which improves the EP and CGI of a hotel.

The study comprehensively analyzes the previously unexamined relationships of employee-driven factors associated with GLO and GC. These factors are essential for promoting GI through GTL, ultimately enhancing EP and CGI. Therefore, it contributes by explaining previously unexplored employee and organizational factors in a unified model, utilizing time-lagged data, and enhancing the understanding of how organizations can elevate EP and CGI, particularly within the Italian hospitality sector.

Social media platforms offer users the opportunity to engage with fact-checking posts aimed at countering misinformation surrounding political figures. However, limited research considers how the efficacy of fact-checking messages hinges on individuals’ perceptions and acceptance of the information, with user comments and individuals’ pre-existing partisan viewpoints both presenting possible barriers to positive reception of fact-checking messages.

To bridge this research gap, this study conducted a 2 (misinformation exposure types: partisan worldview-consistent misinformation vs partisan worldview-inconsistent misinformation) × 4 (correction exposure types: a fact-checking post with no comments vs a fact-checking post with negative comments vs a fact-checking post with positive comments vs no fact-checking post) between-subject online experiment.

We found significant main effects of user comments and partisan worldview on political misbelief and political attitudes. Importantly, among participants exposed to worldview-inconsistent misinformation, negative comments significantly decreased voting support compared to positive comments or no comments.

This research is significant for the theoretical examination of the interaction between user comments and partisan worldview in influencing the effectiveness of political fact-checking messages. In addition, it has practical implications for fact-checking organizations and comment moderation in the fight against political misinformation.

This study presents original research examining the impact of social media user comments beneath a fact-checking post on beliefs in misinformation and evaluations of political candidates. While prior research has demonstrated how partisan worldview affects the effectiveness of corrections, the interaction between social media user comments and partisan worldview has not yet been explored.

This study aims to investigate the perceptions of service providers in the travel and hospitality industry toward the adoption of blockchain technology (BCT), focusing on its impact on consumer experiences and expectations, especially in terms of trustworthiness and the management of privacy and security concerns.

The research used a quantitative methodology, collecting data from 135 industry practitioners across five tourism sectors (lodging, connected industries, entertainment, FandB, transportation) in Europe. This approach aimed to understand the diverse perspectives on the benefits and challenges of implementing BCT in their opera

The results indicate mixed perceptions regarding blockchain adoption. While there are positive views on BCT’s potential to enhance customer experience and service quality, there are significant concerns about its impact on trust and security. A consensus exists between customer and provider perspectives on BCT’s trustworthiness, but significant differences were observed in views on privacy and security enhancement.

This research contributes to the existing literature by providing insights into the service providers’ and customers’ perspectives on BCT within the travel and hospitality industry. It underscores the complexities of adopting new technologies and calls for more in-depth studies to address the identified concerns, thereby offering a novel viewpoint on the adoption of distributed ledger technologies in enhancing customer experience and service delivery.

本研究调查了旅游与酒店行业服务提供商对区块链技术（BCT）应用的看法, 重点关注其对消费者体验和期望的影响, 尤其是在可信度以及隐私和安全管理方面的影响。

本研究采用定量方法, 收集了来自欧洲五个旅游行业（住宿、相关产业、娱乐、餐饮、交通）的135位行业从业者的数据, 旨在了解他们对区块链技术在业务运营中的实施所带来的好处和挑战的不同看法。

结果表明, 关于区块链技术应用的看法存在分歧。虽然对BCT提升客户体验和服务质量的潜力持有正面看法, 但对其在信任和安全方面的影响仍存在重大担忧。客户和服务提供商在BCT的可信度方面达成了一致意见, 但在隐私和安全增强的看法上存在显著差异。

本研究为现有文献提供了关于旅游和酒店行业服务提供商与客户对区块链技术看法的见解, 强调了采用新技术的复杂性, 并呼吁进行更深入的研究以解决所发现的问题, 从而为分布式账本技术在提升客户体验和服务交付中的应用提供了新的视角。