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The aim of this study is to investigate ways in which healthcare organisations can successfully maintain operational resilience within intricate and varied engagements during digital transformation processes.

The present research applied cultural-historical activity theory as the theoretical framework and the ethnographic account as an approach and strategy to interpret and understand the operational resilience of digital transformation tools in daily practices. Fieldwork was based on the research technique of shadowing, whereby the researcher closely accompanied the participants to record their conduct, activities and exchanges.

Research results propose that effective operational resilience management in the implementation of digital transformation projects is based on (1) identifying and interpreting internal contradictions in everyday interactions as opportunities for capability developments; (2) navigating through multiple sites in fast and improvised movements, which derives in distributed and emergent practices; (3) interplaying between dyadic interactions and networked dependencies, which is achieved through the articulation of varied interests and (4) implementing novel intermediary tools, roles and regulations that facilitate the reduction of disturbances.

The propositions of the present study indicate that the management of operational resilience extends beyond conventional adaptive and socio-technical models in healthcare services. The study emphasises the significance of expressing and converting differing interests into mutual advantages. It additionally demonstrates the intricacy of this obstacle, as it entails navigating through uncertain information, concealed interpretations and conflicting interests.

The purpose of this study was to validate the psychometric properties of the Wise Leadership Questionnaire (WLQ).

Data were collected from three independent samples from Canada, China and Morocco (n = 616). Factor analysis, first- and second-order confirmatory factor analyses, structural equation modeling and Bayesian approach were used.

Study 1 confirmed that the WLQ higher-order factor structure is the most adequate theoretical model to capture the four-factor structure of the wise leadership scale, namely, intellectual shrewdness, spurring action, moral conduct and cultivating humility which are essential for a leader to qualify as wise. Study 2 assessed and supported the criterion-related validity by approving that the higher-order wise leadership construct constituted a predictor of work outcomes such as followers’ subordinates’ performance and job satisfaction. Confirmatory factor analysis results yielded a second-order factor of the wise leadership construct with four first-order factors, namely, the four wise leadership dimensions. The correlations between the four first-order factors (i.e. dimensions) and the second-order factor of the wise leadership are positive and statistically significant in both the China and Morocco samples. They are, respectively, as follows: intellectual shrewdness (β = 0.74; 0.62, p < 0.01), spurring action (β = 0.52; 0.76, p < 0.01), moral conduct (β = 0.76; 0.62, p < 0.01) and cultivating humility (β = 0.78; 0.69, p < 0.01).

Results suggest that the new wise leadership construct is positively associated with followers’ subordinates’ job performance and job satisfaction directly and indirectly through supervisory support, emphasizing the added value and relevance of the WLQ.

In this impact paper, I outline how a new inclusion theory generated non-scholarly impact even before it was published and share my personal experiences with mental and institutional barriers to creating that impact. With this, I hope to (1) help readers relate to and understand the issues that they are facing in creating impact and (2) inspire academics and academic institutions to remove obstacles to creating impact.

After outlining the new theory and the impact it has generated, I autobiographically describe the barriers to impact that I experienced, split up into two categories: mental and institutional barriers.

I discerned six main barriers that I had to overcome. Three of these are mental obstacles: impact order beliefs, prioritizing impact and a lack of examples. The other three are institutional obstacles: a lack of incentives for doing impact work, a lack of resources and an incompatibility between the impact form and the institutional environment.

It can be daunting to hear about the impact that others are having when the journey to get there is being left out and success stories run the risk of pretending that there were no or only a few obstacles involved. In sharing the struggles involved with doing an impact in my particular case, I hope to provide a more realistic insight into the barriers that one is likely to face in doing impact and issue a wider call for removing barriers to making impact.

This paper aims to examine the lived experiences of a professional accountant, exploring how he navigated the complexity of change in specific accounting processes in the UK housing association (HA). Using an autoethnographic approach, the authors seek to relate individual and collective insights into the changing of social housing organisational processes.

This autoethnographic account draws on participant and participant-observer reflections, as well as several materials maintained by the professional accountant, from a turbulent period in UK social housing. These data are analysed abductively, where the HA was perceived to be a constellation of ritual activities that underpinned a working community.

The professional accountant, who is one of the authors, sought to transform HA’s finance function to be “World-class”. Among others, allegedly outdated accounting processes in the HA seemed to require radical change to enable quicker yet more financially substantiated decision-making. Office rituals facilitated the associated accounting process changes by drawing on camaraderie and team/family bonding, which became amenable to new (accounting) rituals. However, the change process was complex and may well have undermined the existing camaraderie in the finance team. The paper reflects on this, with the professional accountant looking back on his actions within the HA after he had left the HA and had entered academia.

This study demonstrates the potential of autoethnographic reflections in accounting research when accounting is seen as ritualised activity. Hence, abductively, the reflection is theorised through the notion of “ritual” and its antecedent, “liminality”. This autoethnographic narrative may serve as an aid for others who may also face turbulent periods which require navigating change, while they experience personal struggles relating to this change.

This paper aims to examine the management controls that support (and fail to support) a craft brewery’s servitization journey from start-up, through growth, to maturity. It enriches our understanding of how management controls can facilitate the discovery of a service-identity that provides the foundation for servitization.

Drawing on in-depth interviews, fieldwork and secondary data analyses, this paper reports on a longitudinal case study of a craft brewery. The authors trace the case company’s servitization journey using a service-dominant logic theoretical perspective. This perspective focuses us on how the value of a product is cocreated with customers, rather than being created by the firm and then distributed.

The study found that many management controls emerged at the craft brewery from start-up to maturity. Some management controls supported a goods logic, while others supported a service logic. The findings highlight how people and cultural controls in particular enabled the company to move toward a service logic focused on servitization. These management controls informed the evolution of offerings, structure reconfiguration and resources at the craft brewery necessary to support servitization.

Studying a craft brewery contributes an alternative type of manufacturing context and shows how service-identity features such as craftiness, collectiveness, neolocalism and innovation affect a company’s servitization journey.

This study aims to determine whether the financial ecosystem is reliable for evaluating a company’s financial performance at various lifecycle stages or whether value-based performance metrics like Economic Value Added (EVA) are the most comprehensive indicators regardless of the company’s lifecycle stage. The evaluation will analyse the importance of value-based and accounting performance benchmarks (EVA, Return on Capital Employed, Return on Equity and Earnings per Share) in creating shareholder value, as measured by market value added, throughout the company’s lifecycle.

This study is based on a robust empirical analysis of 228 Indian firms listed on the National Stock Exchange Nifty 500 Index from 2006 to 2023. By considering firms of different sizes and ages, the authors aim to capture and analyse any distinct impact across various stages of their lifecycles. Using quantile regression for analysis equips the authors to effectively address extreme events such as the 2008 global financial crisis and the COVID-19 pandemic, making the method particularly suitable for conditionally distributed samples based on size and age.

The research reveals that various performance indicators are crucial at different stages of a company’s lifecycle for generating wealth for shareholders. However, considering the significance of the EVA measure, it is recommended that policymakers standardize the calculation of EVA and mandate its disclosure.

The authors comprehensively analysed the economic value addition relative to a company’s size and age, going beyond previous studies that focused solely on specific size categories. This offers managers valuable insights into aligning business performance measures with the various stages of the business lifecycle.

The purpose of this paper is to explore the experience of a cohort of staff who transferred from a medium-sized Irish pharmaceutical company to a US multinational, while remaining in the same building as their original employers and colleagues. It highlights the role of acknowledging loss when facilitating employee transition and the co-development of a communication and integration strategy in transitioning to a new organisation.

An exploratory qualitative case study captures the experiences of the senior manager responsible for the business unit transition and a cohort of 32 employees who moved to the US multinational. Conversations between the senior manager (author three) and his academic peers (authors one and two) trace the experience of this team as they transitioned to the new organisation.

Insights are offered through the transition journey – from the unofficial partial-acquisition offer through to the due diligence period and onto the subsequent implementation of the communication and integration strategy. Findings exhibit a co-developed a communication and integration strategy, revealing a largely successful initial integration of the team into the new organisation.

The paper offers a first-hand account of the steps taken in a successful employee transition to a new organisation following a partial acquisition. It describes how acknowledging loss is a valuable first step in the transition process, enabled by the design and adoption of a co-created communication and integration strategy.

This paper aims to examine the gender perceptions of members within women’s NGOs in Türkiye, highlighting the persistence of patriarchal values despite the rise in these organizations. The study provides insights into the influence of socio-political factors and demographic variables on gender attitudes within these organizations.

The research utilized a survey conducted among 735 members of women’s NGOs in Istanbul and Ankara, gathering quantitative data on their attitudes toward gender inequality. The study employs a gender inequality index, supplemented with demographic and personal factors like age, marital status, education, political ideology and religiosity.

Findings reveal that members of women’s NGOs often exhibit gender-inequitable attitudes, influenced by factors such as age, religiosity, political ideology and education. Contrary to expectations, these NGOs do not uniformly promote feminist values, and gender inequity is deeply entrenched within the organizational culture.

The study is limited by its focus on two major cities, which may not reflect the experiences of NGO members in other regions of Türkiye. The findings underscore the necessity to address structural constraints within women’s NGOs to promote genuine gender equality.

This research suggests the need for critical awareness and capacity-building within women’s NGOs in Türkiye. Policymakers and organizational leaders can use these insights to develop targeted interventions that enhance gender consciousness and challenge patriarchal norms in civil society.

This study provides a novel exploration of gender attitudes within women’s NGOs in Türkiye, challenging the assumption that such organizations inherently promote feminist ideals. By combining empirical data with a socio-political analysis, the research reveals how entrenched patriarchal values persist within organizations that advocate for gender equality. This work contributes to understanding the complexities and contradictions in civil society’s role in gender politics, offering valuable insights for scholars and practitioners interested in gender, civil society and socio-political dynamics in Türkiye.

This study explores the role of digitalization, especially mobile apps, in expatriate cross-cultural adjustment. The role of digitalization is under-researched and under-recognized in the current literature on global mobility, but is becoming a significant factor in expatriate cross-cultural adjustment.

As the research is exploratory, it uses qualitative methods, specifically in-depth interviews and rigorous thematic analysis. It is based on 31 respondents from 16 higher education organizations across 10 cities in five provinces/municipalities in China, a country with one of the highest levels of digitalization in daily life.

The most significant finding is that mobile apps are central to expatriate cross-cultural adjustment in China. Such apps both enable adjustment if used actively and hinder adjustment significantly if resisted or not used effectively. However high motivation is required to cope with the incompatibility between the infrastructure of mobile apps in China and expatriates’ previous experiences.

This study is based on expatriate academics in China, where digitalization is widespread and local apps rather than international apps are predominant. Hence expatriates may feel a greater impact of digitalization on daily life and work than in less digitalized societies. A major implication is that digitalization should be considered as a potentially significant factor in expatriate cross-cultural adjustment.

Host country governments, employers, app developers and expatriates, all need to consider the use of mobile apps in cross-cultural adjustment and retention of expatriates.

This study identifies the role of digitalization, especially mobile apps, in expatriate cross-cultural adjustment in a highly digitalized environment, which has not been recognized in previous research. It proposes the concept of “digital distance” that should be considered alongside “cultural distance” in the context of expatriate cross-cultural adjustment.

Although organizations are investing heavily in digital transformation (DT) of the sales function, implementation and exploitation at the sales force level are ongoing challenges. As sales managers serve as conduits of influence between top management and the sales force, the success of strategic initiatives, such as DT, hinges heavily on leveraging their influence to promote change adoption at the sales force level. Accordingly, this research is guided by the research question: how can sales organizations secure the buy-in of sales managers and induce their championing behaviors directed toward the sales force?. The purpose of this paper is to investigate how organizational and psychological resources influence sales managers' DT change champion through their change readiness.

Construing DT in sales as an organizational change that creates contextual job demands, the theoretical framework offers several hypotheses linking organizational and personal resources with sales managers’ change readiness and championing behaviors. The perceived impact of change is included as a moderating variable. Using data from a sample of 176 business-to-business sales managers, the hypotheses are tested using partial least squares structural equation modeling.

The authors demonstrate that two change-related organizational resources (change communication and change mobilization) and a personal psychological resource (psychological capital) facilitate sales managers’ emotional and cognitive change readiness, which, in turn, enhances their championing behaviors toward DT initiatives. Further, the authors find that perceived change impact augments the effects of organizational and psychological resources on change readiness, thus highlighting the importance of effective positioning of the outcomes of change.

This study provides practitioners with actionable guidance on securing the buy-in of sales managers for change initiatives such as DT. Specifically, communication and mobilization are critical inducements. Managers who score high on psychological capital can be targeted as change agents. Further, the impact of change needs to be framed positively, as the resultant perceptions magnify the effects of organizational resources.

While prior research has examined salespeople’s response to change, very little is known about the antecedents of change readiness and championing behavior among sales managers. Based on the results, the authors identify theoretical and managerial implications as well as future research directions.