Mohammad Zakaria AlQudah, Husni Samara, Hanan Qudah, Reem Nazzal, Laith Yousef Bani Hani, Razan Adil Radwan and Samer Alrahamneh
The primary aim is to identify and examine the critical success factors (CSFs) in FinTech that influence social responsibility (SR). This study aims to differentiate between…
Abstract
Purpose
The primary aim is to identify and examine the critical success factors (CSFs) in FinTech that influence social responsibility (SR). This study aims to differentiate between internal factors (e.g. risk management, innovation, regulatory compliance, technology integration) and external factors (e.g. market conditions and regulatory changes) and offer insights into effective FinTech practices that enhance SR performance.
Design/methodology/approach
A comprehensive literature review using the Web of Science database analyzed 143 relevant articles. This review categorizes CSFs and assesses how FinTech practices impact SR.
Findings
The findings indicate that strategic FinTech practices, such as innovation in financial services, effective data management and stakeholder collaboration, are crucial for enhancing operational efficiency, fostering sustainability and improving responsiveness to social and environmental needs. This study also highlights current trends in FinTech and SR, emphasizing the integration of FinTech into broader SR strategies.
Practical implications
This study provides valuable insights for practitioners on how to leverage FinTech to enhance SR, including strategies for integrating innovative technologies and improving stakeholder engagement.
Social implications
By advancing the understanding of how FinTech can contribute to SR, this research highlights the potential for FinTech to drive positive social and environmental outcomes, fostering greater corporate responsibility and sustainability.
Originality/value
This research provides a novel bibliometric analysis of FinTech’s role in advancing SR, offering a comprehensive overview of the CSFs and emerging trends in this field.
Details
Keywords
Hanan Al-Ghazo, Manaf Al-Okaily, Aws Al-Okaily, Arwa Al-Anber, Hadeel B. Heilat, Mohammad A. Alissa, Ali A. Alomar and Iman A. Basheti
The main purpose of this study is to determine the factors affecting the adoption of telemedicine services as mobile health apps in the Jordanian context by extending the…
Abstract
Purpose
The main purpose of this study is to determine the factors affecting the adoption of telemedicine services as mobile health apps in the Jordanian context by extending the technology acceptance model (TAM).
Design/methodology/approach
A quantitative research approach with an online survey was used to collect data from 306 Jordanian respondents to achieve the main purpose. The partial least squares structural equation modeling (PLS-SEM) approach was used to analyze collected data.
Findings
The results mainly confirmed that the intention to use mobile health apps (otherwise known as AMAN apps in Jordan) is significantly influenced by social influence, perceived usefulness and perceived ease of use, trust in government and social media awareness. Next, contrary to what is expected, culture does not moderate the association between perceived ease of use and behavioral intention to use the AMAN app, and hence the related hypothesis was not supported. To conclude, the results show that the actual use of the AMAN app is significantly influenced by behavioral intention, and hence, the final hypothesis was supported.
Originality/value
The current research contributed to the literature on information technology (IT)/information systems (IS) acceptance and use by switching the investigation efforts from the acceptance of IT/IS to the adoption of protection technology in the crisis era.