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This article delves into a theoretical framework evaluating the outcomes of justice perception (JP) on post-complaint behaviors. In addition, this article intends to facilitate service strategists to tailor service recovery efforts to attain a competitive gain.

We explored the complex relationships between JP and positive word-of-mouth (PWOM), evaluating the role of recovery disconfirmation (RD) as a mediator and also exploring factors that work as moderators. Data were collected in three different studies (Study 1: survey in banking service, Study 2a: experiment in hotel service and Study 2b: experiment in banking service) and were evaluated through the regression-based analysis.

Findings show that the link between JP and PWOM is mediated by RD. Moreover, the attitude toward complaining, failure severity and cognitive reappraisal function as moderators in affecting the behavioral consequences of JP.

In contrast to existing research discussing similar topics, in this article, exclusive focus is given on the moderation and mediation impacts for hypotheses evaluation. Thus, the outcomes from our studies provide a strategic outline for managing service failures by enhancing customer interactions, creating opportunities for competitive gain.

This paper aims to design and manufacture an equine hand prosthesis using additive manufacturing, with an estimated useful life of one year. This approach offers a fast and affordable manufacturing alternative while ensuring the horse's safety, comfort and functionality.

The ground reaction force and the frequency of a horse’s walking were obtained from the literature. Mechanical tests were conducted on specimens with different manufacturing directions to determine the mechanical properties of the printed material. Finite element simulations, along with fatigue equations were used to design a geometry that respected the stress constraints. Subsequently, a prototype was manufactured in thermoplastic polyurethane using additive manufacturing technique.

With the aid of the proposed methodology, a new low-cost equine hand prosthesis is developed, and a prototype is manufactured. And in accordance with the design requirements, this prosthesis is intended to exhibit proper durability.

This work presents an alternative way for horses facing amputation, offering a solution where euthanasia can be avoided through the use of a prosthesis to replace a part of the amputated limb. This approach could not only extend the reproductive life of matrices with high commercial value but also preserve the lives of animals with sentimental value to the owner.

To the best of the authors' knowledge, this is the first study of an equine hand prosthesis model designed for and manufactured by additive manufacturing.

Intersectionality addresses complex avenues of oppression that emanate at the intersections of one’s identities. However, the intersectional framework assumes static identities, which are increasingly being acknowledged for their fluidity. This research explored the extent of the fluidity of social identities to draw implications for the application of the framework in research.

27 participants from a post-graduate elective course on diversity and inclusion identified their significant social identities, and submitted a write-up using hermeneutic phenomenology in which the participants shared their lived experiences of the fluidity of their social identities in different spaces they occupy or find themselves in.

Fluidity-triggering stimuli in different environments and their associations with identity-related motives were uncovered using thematic analysis. Stimuli operating at micro-, meso- and macro-levels rationally explained identity fluidity. However, in addition to types, intensity and frequency of stimuli, psychological factors, such as identity status, were decisive in determining the degree of generalization of stimuli across individuals and spaces that significantly influenced identity fluidity.

This research explored the extent of the fluidity of social identities to draw implications for the application of the intersectional framework in research. The findings contribute to future research by identifying limitations of the intersectional framework based on the fluidity of social identities arising from environmental stimuli that operate at micro-, meso- and macro-levels, and the extent of psychological generalization of these stimuli across spaces.

The purpose of this study was to validate the psychometric properties of the Wise Leadership Questionnaire (WLQ).

Data were collected from three independent samples from Canada, China and Morocco (n = 616). Factor analysis, first- and second-order confirmatory factor analyses, structural equation modeling and Bayesian approach were used.

Study 1 confirmed that the WLQ higher-order factor structure is the most adequate theoretical model to capture the four-factor structure of the wise leadership scale, namely, intellectual shrewdness, spurring action, moral conduct and cultivating humility which are essential for a leader to qualify as wise. Study 2 assessed and supported the criterion-related validity by approving that the higher-order wise leadership construct constituted a predictor of work outcomes such as followers’ subordinates’ performance and job satisfaction. Confirmatory factor analysis results yielded a second-order factor of the wise leadership construct with four first-order factors, namely, the four wise leadership dimensions. The correlations between the four first-order factors (i.e. dimensions) and the second-order factor of the wise leadership are positive and statistically significant in both the China and Morocco samples. They are, respectively, as follows: intellectual shrewdness (β = 0.74; 0.62, p < 0.01), spurring action (β = 0.52; 0.76, p < 0.01), moral conduct (β = 0.76; 0.62, p < 0.01) and cultivating humility (β = 0.78; 0.69, p < 0.01).

Results suggest that the new wise leadership construct is positively associated with followers’ subordinates’ job performance and job satisfaction directly and indirectly through supervisory support, emphasizing the added value and relevance of the WLQ.

This paper systematically reviewed research work on drivers of teamwork, which will reinforce construction work teams to enhance workers’ safety performance. This study adds to the existing but limited understanding of teamwork drivers on construction workers’ safety performance. This paper presents scholars and industry-based professionals with critical initiatives that have to be implemented in organisations to get positive results in safety while working in teams with an emphasis on systems drivers of teamwork on safety performance at the organisational level, which will help in providing information on the functioning of the teams and contribute towards improved safety performance of team workers.

This study aims to systematically examine the existing body of knowledge on drivers of teamwork by analysing 53 publications from the years 1997–2021. The Scopus search engine was used to conduct a systematic review and germane publications were collated.

According to the findings of the review, since 1997, there has been a burgeoning concern in the research of drivers of teamwork and its impact on workers’ safety performance. After performing a systematic review, 37 drivers of teamwork were identified. The top five drivers are effective communications, team workers’ relations, leadership, shared knowledge and information, and team training. Moreover, it was noted that the United States and Australia have been the international regions of focus for most of the research in the area of drivers of teamwork from the years 1997–2021. The 37 drivers of teamwork are distributed into six major socio-technical components: people drivers; culture drivers; metrics drivers; organisational and management practices and procedures drivers; infrastructure drivers and technology drivers.

The results reported present research scholars and professional practitioners with an overview of the drivers of teamwork that could be implemented in the construction industry to streamline potential implementations and improve safety performance of construction workers.

A list of teamwork drivers has been developed to ratify potential empirical research in the area of construction safety. The results would contribute to the existing but restricted understanding of drivers of teamwork in the construction industry.