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1 – 10 of 84Hong-Bo Jiang, Zou-Yang Fan, Jin-Long Wang, Shih-Hao Liu and Wen-Jing Lin
This study adopts the elaboration likelihood model and configuration perspectives to explore the internal mechanisms underlying the influence of live streaming on consumer trust…
Abstract
Purpose
This study adopts the elaboration likelihood model and configuration perspectives to explore the internal mechanisms underlying the influence of live streaming on consumer trust building and purchase intention.
Design/methodology/approach
This study invited 757 experienced live streaming e-commerce users from Chinese platforms such as TikTok and RED, who participated in survey by filling questionnaires collected online. The research employed a mixed-method approach using SEM and fsQCA. SEM was utilized to analyze quantitative data to determine the direct and mediated relationships within product trust, while fsQCA served as a complement to identify the combinations of conditions that enhance product trust.
Findings
The findings reveal three important insights. Firstly, in the context of live streaming e-commerce, both product characteristics and streamer characteristics significantly influence consumers' trust in products. The para-social interaction plays a partial mediating role in the relationship between streamer characteristics and product trust. Secondly, four distinct paths are identified that contribute to enhancing product trust in live streaming e-commerce. Thirdly, PSI emerging as a core condition across all four paths, underscores the importance for merchants to foster positive social interactions with consumers beyond the live streaming environment.
Originality/value
This study enhances understanding of the dynamic live streaming e-commerce industry, offering insights into consumer behavior and practical guidance for merchants seeking to build engaged, trustworthy customer relationships.
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This article attempts to contribute to medical dispute resolution by examining the adoption of medical judicial expertise opinions in determining medical malpractice…
Abstract
Purpose
This article attempts to contribute to medical dispute resolution by examining the adoption of medical judicial expertise opinions in determining medical malpractice responsibility and its coordination with the judge’s legal opinions.
Design/methodology/approach
This article examines the legal basis and empirical data to demonstrate the decisive effect of medical judicial experts’ opinions in allocating medical malpractice responsibility and corresponding dispute resolution effectiveness.
Findings
High reliance on medical judicial expertise in medical dispute litigation not only unifies the judicial standards but also limits judges’ discretion, which brings the risk of contradiction between factual and legal findings, which currently ends in judges’ compromise.
Originality/value
The current medical malpractice provisions neglect the divergence of medical judicial expertise and judges’ opinions in determining medical malpractice responsibility, which produces difficulties in harmonizing awarded compensations and parties’ expectations, leading to problematic medical dispute litigation in Mainland China.
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Wei Lin, Cheng Wang, Qingyi Zou, Min Lei and Yulong Li
This paper aims to conduct work to obtain high-quality brazed joint of YAG ceramic and kovar alloy.
Abstract
Purpose
This paper aims to conduct work to obtain high-quality brazed joint of YAG ceramic and kovar alloy.
Design/methodology/approach
Wetting and spreading behavior of AgCuTi filler alloy on YAG ceramic and kovar alloy under vacuum (2∼3 × 10–4 Pa) and argon conditions was investigated and compared. Then, YAG ceramic was brazed to kovar alloy under a high vacuum of 2∼3 × 10–4 Pa; the influence of holding time on the interface structure of the joint was investigated.
Findings
The wettability of AgCuTi on YAG is poor in the argon atmosphere, the high oxygen content in the reaction layer hinders the formation of the TiY2O5 reaction layer, thereby impeding the wetting of AgCuTi on YAG; in the vacuum, a contact angle (?=16.6°) is obtained by wetting AgCuTi filler alloy on the YAG substrate; the microstructure of the YAG/AgCuTi/kovar brazed joint is characterized to be YAG/Y2O3/(Fe, Ni)Ti/Ag(s, s) + Cu(s, s)/Fe2Ti + Ni3Ti/Fe2Ti/kovar; at 870 °C for the holding time of 10 min, a (Fe, Ni) Ti layer of approximately 1.8 µm is formed on the YAG side.
Originality/value
Wetting and spreading behavior of the brazing filler alloy under different conditions and the influence of the holding time on the interface microstructure of the joint were studied to provide references for obtaining high-quality brazed joints.
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Hoda Sabry Sabry Othman, Salwa H. El-Sabbagh and Galal A. Nawwar
This study aims to investigate the behavior of the green biomass-derived copper (lignin/silica/fatty acids) complex, copper lignin/silica/fatty acids (Cu-LSF) complex, when…
Abstract
Purpose
This study aims to investigate the behavior of the green biomass-derived copper (lignin/silica/fatty acids) complex, copper lignin/silica/fatty acids (Cu-LSF) complex, when incorporated into the nonpolar ethylene propylene diene (EPDFM) rubber matrix, focusing on its reinforcing and antioxidant effect on the resulting EPDM composites.
Design/methodology/approach
The structure of the prepared EPDM composites was confirmed by Fourier-transform infrared spectroscopy, and the dispersion of the additive fillers and antioxidants in the EPDM matrix was investigated using scanning electron microscopy. Also, the rheometric characteristics, mechanical properties, swelling behavior and thermal gravimetric analysis of all the prepared EPDM composites were explored as well.
Findings
Results revealed that the Cu-LSF complex dispersed well in the nonpolar EPDM rubber matrix, in thepresence of coupling system, with enhanced Cu-LSF-rubber interactions and increased cross-linking density, which reflected on the improved rheological and mechanical properties of the resulting EPDM composites. From the various investigations performed in the current study, the authors can suggest 7–11 phr is the optimal effective concentration of Cu-LSF complex loading. Interestingly, EPDM composites containing Cu-LSF complex showed better antiaging performance, thermal stability and fluid resistance, when compared with those containing the commercial antioxidants (2,2,4-trimethyl-1,2-dihydroquinoline and N-isopropyl-N’-phenyl-p-phenylenediamine). These findings are in good agreement with our previous study on polar nitrile butadiene rubber.
Originality/value
The current study suggests the green biomass-derived Cu-LSF complex to be a promising low-cost and environmentally safe alternative filler and antioxidant to the hazardous commercial ones.
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Ahmed Rageh Ismail and Bahtiar Mohamad
Scholars and practitioners alike are paying attention to entrepreneurial orientation (EO) as an antecedent of the financial performance of SMEs. Other factors foster and improve…
Abstract
Purpose
Scholars and practitioners alike are paying attention to entrepreneurial orientation (EO) as an antecedent of the financial performance of SMEs. Other factors foster and improve SMEs' financial performance. This paper aims to shed the light on other two different strategic orientations that may help enhance SMEs' financial performance in addition to EO, namely; market orientation (MO) and brand orientation (BO).
Design/methodology/approach
The three different important strategic orientations are explored through two different studies. The first study was conducted to determine the different effects of the three orientations on SMEs' financial performance. Data were collected using a questionnaire among a convenient sample (131) of business owners/managers, and next PLS-SEM was used for data analysis. The financial performance of firms in the second study is hypothesized to be an outcome of a combination of different strategic orientations; therefore, the fsQCA method is applied to explore the causal recipes of those orientations.
Findings
The paper concluded that the three different strategic orientations are collectively, of paramount importance to strategic managers of SMEs.
Originality/value
The brand, market and EOs have been discussed discretely in previous studies and this study attempted to provide managers/owners of SMEs with a holistic view of the three different orientations and the amalgamation among them to be beneficial for better financial performance.
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Bo Guo, Xue Sun, Zhi-bin Jiang and Yuanyuan Xu
Amidst the growing emphasis on privacy protection, this study aims to investigate how online interaction introduced in Lead Generation Ads (LGAs) affects consumers'…
Abstract
Purpose
Amidst the growing emphasis on privacy protection, this study aims to investigate how online interaction introduced in Lead Generation Ads (LGAs) affects consumers' Self-Disclosure Intention (SDI), particularly in the context of the Chinese advertising market.
Design/methodology/approach
This research employs two scenario-based online surveys to analyse in depth the impact of LGAs on consumers' SDI. The first study collects valid feedback from 220 consumers through an online questionnaire to assess the direct effect of perceived interactivity on SDI. The second study, using an experimental design with a sample of 265 participants, further explores the mediating roles of perceived control and perceived vulnerability in the relationship between perceived interactivity and SDI and examines the moderating effect of privacy invasion experience (PIE).
Findings
This study reveals the significant and positive influence of perceived interactivity on SDI, with perceived control acting as a mediator that enhances this effect. Conversely, perceived vulnerability weakens the positive impact of perceived interactivity on SDI. Additionally, we explore the moderating role of PIE and find that it significantly influences the relationship between perceived interactivity and SDI. These findings underscore the importance of considering consumer privacy sensitivity, particularly in the design of interactive marketing strategies and within highly interactive advertising environments.
Research limitations/implications
Our research uncovers consumer privacy attitudes and behaviours in the Chinese market, providing insights into its unique dynamics of privacy and information disclosure. However, the geographical and cultural specificity of our study may limit its generalizability. Future studies should expand into various cultural and market contexts, considering the impact of digital technologies on consumer interactions and information disclosure, thereby enhancing the depth and applicability of global marketing strategies.
Practical implications
Advertising platforms should explore online interactive communication methods to enhance consumers' perceived interactions and alleviate privacy concerns. Also, platforms should be designed with system security in mind to prevent the leakage and misuse of consumer data, thus increasing consumers' SDI.
Social implications
The study provides insights for marketers on designing more effective and privacy-sensitive online advertising strategies in the Chinese market. Understanding the factors influencing consumers’ willingness to share personal information can lead to more effective engagement in digital marketing campaigns.
Originality/value
By integrating interactivity theory with privacy computing theory, this research provides a new perspective on the role of online interaction in consumer privacy protection and information disclosure decisions. The findings not only enrich the theoretical frameworks of interactive marketing and privacy protection but also offer empirical support for marketing practitioners in regard to designing interactive advertising strategies, especially balancing consumer privacy protection with the enhancement of shopping intentions.
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Xiao Wang, Xuan Liang, Bo Wang, Chang-qing Guo, Shan-gui Zhang, Kai Yang, Shi-ya Shao, Yan Sun, Zheng Guo, Xue-yan Yu, Donghai Zhang, Tai-jiang Gui, Wei Lu, Ming-liang Sun and Rui Ding
The purpose of this study is to evaluate the effect of graphene, basalt flakes and their synergy on the corrosion resistance of zinc-rich coatings. As the important heavy-duty…
Abstract
Purpose
The purpose of this study is to evaluate the effect of graphene, basalt flakes and their synergy on the corrosion resistance of zinc-rich coatings. As the important heavy-duty anticorrosion coatings, zinc-rich coatings provided cathodic protection for the substrate. However, to ensure cathodic protection, a large number of zinc powder made the penetration resistance known as the weakness of zinc-rich coatings. Therefore, graphene and basalt flakes were introduced into zinc-rich coatings to coordinate its cathodic protection and shielding performance.
Design/methodology/approach
Three kinds of coatings were prepared; they were graphene modified zinc-rich coatings, basalt flakes modified zinc-rich coatings and graphene-basalt flakes modified zinc-rich coatings. The anticorrosion behavior of painted steel was studied by using the electrochemical impedance spectroscopy (EIS) technique in chloride solutions. The equivalent circuit methods were used for EIS analysis to obtain the electrode process structure of the coated steel system. Simultaneously, the corrosion resistance of the three coatings was evaluated by water resistance test, salt water resistance test and salt spray test.
Findings
The study found that the addition of a small amount of graphene and basalt flakes significantly improved the anticorrosion performance of coatings by enhancing their shielding ability against corrosive media and increasing the resistance of the electrochemical reaction. The modified coatings exhibited higher water resistance, salt water resistance and salt spray resistance. The graphene-basalt flakes modified zinc-rich coatings demonstrated the best anticorrosion effect. The presence of basalt scales and graphene oxide in the coatings significantly reduced the water content and slowed down the water penetration rate in the coatings, thus prolonging the coating life and improving anticorrosion effects. The modification of zinc-rich coatings with graphene and basalt flakes improved the utilization rate of zinc powder and the shielding property of coatings against corrosive media, thus strengthening the protective effect on steel structures and prolonging the service life of anticorrosion coatings.
Originality/value
The significance of developing graphene-basalt flakes modified zinc-rich coatings lies in their potential to offer superior performance in corrosive environments, leading to prolonged service life of metallic structures, reduced maintenance costs and a safer working environment. Furthermore, such coatings can be used in various industrial applications, including bridges, pipelines and offshore structures, among others.
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Xiaorong He, Bo Xiang, Zeshui Xu and Dejian Yu
This study aims to provide a comprehensive analysis of two-sided matching (TSM) research, an interdisciplinary field that integrates both theoretical and practical perspectives…
Abstract
Purpose
This study aims to provide a comprehensive analysis of two-sided matching (TSM) research, an interdisciplinary field that integrates both theoretical and practical perspectives. By examining 756 research articles from the Web of Science database, this paper seeks to identify key trends, collaboration patterns and emerging research topics within the TSM domain.
Design/methodology/approach
The research utilizes bibliometric analysis combined with a structural topic model to analyze TSM-related articles published between January 1, 2000, and September 30, 2022. The study identifies leading subfields, journals, countries/regions and institutions based on publication volume, total citations and average citations per article. Interaction and collaboration patterns among these entities are examined through co-occurrence and coupling networks. Additionally, five major research topics are identified and explored using topic modeling and co-word networks. This hybrid knowledge mining approach better reveals the inherent structural changes in topic clusters. Topic distribution and network analysis are beneficial in capturing the attention allocation of different entities to knowledge.
Findings
The analysis reveals five prominent research topics in TSM: communication resource allocation, stable matching research, computing task assignment, TSM decision-making and market matching mechanism design. These topics represent the main directions of TSM research. The study also uncovers a shift in research focus from theoretical aspects to practical applications. Furthermore, the distribution of knowledge and interaction patterns among key entities align with the identified research trends.
Originality/value
This study offers a novel and detailed overview of TSM research highlighting significant trends and collaboration patterns within the field. By integrating bibliometric methods with structural topic modeling the study provides unique insights into the evolution of TSM research making it a valuable resource for both academic and professional communities.
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Buyun Yang, Shuman Zhang and Bo Wu
Emerging market multinationals often face a variety of legitimacy challenges as they engage in cross-border acquisitions in developed countries, which requires an assortment of…
Abstract
Purpose
Emerging market multinationals often face a variety of legitimacy challenges as they engage in cross-border acquisitions in developed countries, which requires an assortment of legitimacy strategies best aligned with the legitimacy challenges they face. This study advocates for a configurational perspective that examines how different configurations of legitimacy challenges, organizational characteristics, and legitimacy strategies influence the likelihood of deal completion in cross-border acquisitions by emerging market multinational enterprises (EMNEs).
Design/methodology/approach
Based on 328 cross-border acquisition cases by Chinese firms, this study adopts the fuzzy-set qualitative comparative analysis to examine the combined effects of institutional distance, political affinity, equity sought, architecture design, sensitive·industry and state-owned and enterprise (SOE) on cross-border acquisition completion.
Findings
This study identifies six pathways with different configurations for deal completion, suggesting that a deal's overall legitimacy falls at the intersection of the country-level institution and the firm-level characters and strategy evaluations.
Originality/value
This study investigates how nested legitimacy influences cross-border acquisition completion by offering a holistic and configurational understanding of the deal completion of cross-border acquisitions by EMNEs and yields useful insights for future research on cross-border acquisition completion and legitimacy.
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Bo Yang, Yongqiang Sun and Xiao-Liang Shen
This study aims to deepen our understanding of how chatbots’ empathy influences humans–AI relationship in frontline service encounters. The authors investigate the underlying…
Abstract
Purpose
This study aims to deepen our understanding of how chatbots’ empathy influences humans–AI relationship in frontline service encounters. The authors investigate the underlying mechanisms, including perceived anthropomorphism, perceived intelligence and psychological empowerment, while also considering variations between different stages of the customer journey (before and after purchase).
Design/methodology/approach
Data collection was conducted through an online survey distributed among 301 customers who had experience using AI-based service chatbot in frontline service encounters in China. The hypotheses were examined through structural equation modeling and multi-group analysis.
Findings
The findings of this study revealed the positive impacts of emotional and cognitive empathy on humans–AI relationship through perceived anthropomorphism, perceived intelligence and psychological empowerment. Furthermore, this study verified the moderating effect of the customer journey stages, such that the impacts of anthropomorphism and intelligence on humans–AI relationship displayed more strength during the pre- and post-purchase phases, respectively.
Practical implications
This research offers practical implications for companies: recognize and enhance empathy dimensions in AI-based service chatbot to empower human–AI relationships; boost customer empowerment in human–AI interactions; and tailor anthropomorphic features in the pre-purchase stage and improve problem-solving capability in the post-purchase stage to enrich user experiences.
Originality/value
This study extends relationship marketing theory and human–AI interaction frameworks by investigating the underlying mechanisms of the effect of two-dimensional empathy on human–AI relationship. This study also enriches service design theories by revealing the moderating effect of customer journey stages.
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