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The objective of this paper is to investigate how Industry 4.0 technologies can contribute to solve the problems of managing materials and medicines in the hospital supply chain, identifying opportunities for their adoption, evaluating their potential and impacts on this segment. This paper also plans to investigate the challenges involving change management, financial impacts and major changes in the process with the introduction of new technologies.

The research carried out a literature review using the CAPES Periodicals portal, which includes renowned scientific bases, like Scopus and Web of Science. The intention was to identify problems in the logistics of materials and medicines in hospital pharmacy. In addition, a second search was carried out in papers related to Industry 4.0 and the supply chain. Subsequently, it was listed how Industry 4.0 technologies could influence the management of the hospital supply chain, on materials and medicines.

The new technologies of Industry 4.0 identified in the research can contribute to the improvement of the hospital management supply chain, benefiting from a higher level of automation, control and security presented in the research. Thus, the article addresses a new perspective in the management of materials and medications in hospital pharmacy, adding value to the topic, as new technologies can provide more safety to patients, savings for hospital management, reducing waste and environmental impacts.

The automation of the supply chain, in the materials and medicines segment, in hospital environments, adopting Industry 4.0 techniques, will make it possible to differentiate hospital management, generating great added value, benefiting the entire chain. The combination of technologies such as IoT, BigData and artificial intelligence, applied to the management of materials and medicines, will allow real-time management; consumption and stock estimates; more agile and reliable decision-making process; greater economic efficiency, in addition to contributing to patient safety.

Recent geopolitical and economic tensions have caused instabilities in food supply chains (FSCs), affecting their performance and integration. These challenges have significantly impacted the sales and operations planning (S&OP) processes of companies operating in global networks. However, there is a lack of clarity regarding effective strategies for enhancing S&OP processes in response to these supply chain challenges in different sectors. To address this gap, the purpose of this study is to develop and test an integrated maturity model that assists companies in this sector in assessing and improving their execution of S&OP processes in global supply chains.

Through a case study conducted in a multinational food company operating in a global supply chain in Europe, the results shed light on the role of S&OP maturity assessment in guiding focal companies into internal and supply chain decisions.

Findings suggest that the developed model has the potential to enhance the integration among actors in the FSC. Findings provide insights for developing supply chain solutions that align with the functions of the food industry and supply chain dynamism. The study offers actionable insights that address some limitations of the existing empirical literature, which has provided limited support for the role of S&OP activities in facilitating effective integration in FSCs.

The study highlights qualitative benefits associated with S&OP implementation, enabling food industries to establish more realistic expectations regarding the outcomes of S&OP initiatives.

This study enhances the understanding of S&OP maturity phenomena in FSCs and provides practical insights for companies to manage the volatile conditions in this sector’s supply chains.

The paper makes a theoretical contribution by developing and testing an integrated model designed explicitly for FSCs, providing valuable guidance for decision-makers.