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Over the past few years, scholars have examined new ways of working from various perspectives, with a significant increase in studies during the pandemic period, when remote work – supported by digital technologies and platforms – became imperative for many companies to protect the health of both the local community and employees. It also served as a solution for businesses to maintain operations and continue delivering products and services to customers. In the post-pandemic period, the new working reality has evolved into a complex concept grounded in variables such as work flexibility, digitisation, innovation, sustainability, collaboration, social inclusion and the equitable treatment of all categories of employees. The purpose of this paper is to identify the elements that can impact employees’ satisfaction with the new normal in working arrangements, as well as to understand whether workers’ socio-demographic characteristics and the organisational context influence their level of satisfaction.

The methodological approach is based on cluster analysis with random sampling. Initially, a tool for assessing workers’ satisfaction with the new way of working was developed based on a literature review, identifying eight key areas of influencing factors. This tool was subsequently updated and refined through focus groups, expert evaluation and a pre-test. Based on participants’ responses, satisfaction scores were analysed using a Likert scale in relation to various variables. According to the scores obtained, a cluster analysis was conducted to identify different segments of workers within the sample.

The study’s findings reveal six distinct clusters of employees, each exhibiting different levels of satisfaction with new normal work arrangements. These clusters offer a detailed perspective on how various groups experience and perceive flexible work models, reflecting a spectrum of needs and preferences within the workforce. Key sources of dissatisfaction include inadequate digital tools and physical workspace options, as well as some difficulties in maintaining work–life balance. By addressing these specific issues through targeted interventions, organisations can significantly enhance overall satisfaction and engagement. These insights are particularly valuable for HR professionals seeking to optimise employee well-being and productivity in hybrid or remote work environments.

The research presents certain limitations, primarily due to its focus on a single country – Italy. This constraint may limit the generalisability of the findings to other national contexts. Future research could explore the impact of different contexts – such as national, regional and organisational factors – on employee satisfaction with new ways of working. In addition, it would be valuable to examine the significance of each identified factor affecting worker satisfaction, as well as to investigate variations in the importance of these factors among employees of different genders, ages and job positions. Such studies would provide deeper insights into how diverse demographic and geographic factors shape workers’ experiences and perceptions of remote and flexible work arrangements in the new normal.

The findings of the study can be useful for HRM when implementing new ways of working to achieve maximum satisfaction and better performance of employees.

At the time the research began, no tools validated in Italy for measuring workers’ satisfaction with the new normal work arrangements were available.

This paper aims to analyse the sustainability of two Universitat Politècnica de Catalunya campuses evaluating energy consumption. To do this, the authors consider using geographic information systems (GIS) tools to calculate greenhouse gas emissions in several scenarios.

Mixed methods (graphical and statistical) and a case study approach are used, considering energy consumption invoice data (electricity and gas) and qualitative data such as the use of buildings, academic calendar, schedules and the COVID-19 pandemics evolution. This study considers two Universitat Politècnica de Catalunya campuses in Barcelona: Baix Llobregat and Diagonal Nord.

The Universitat Politècnica de Catalunya has been managing energy consumption since 2010 using SIRENA (Sistema d’Informació dels Recursos Energètics i l’Aigua, sd) as an energy monitoring and management information system for all the campuses. However, this consumption has never been neither directly computed nor visualized over the study area.This research has used GIS as a sustainability assessment tool, and the results have shown that it can be appropriate for managing data and generating new information that allows detecting anomalies in those buildings that emit more carbon dioxide at different time intervals on Universitat Politècnica de Catalunya campuses. Heat maps are obtained using spatial analysis with inverse distance-weighted interpolation method, supported by statistical analysis such as percentage variation, outlier detection and nonparametric paired tests to verify the reduction of carbon dioxide emissions using renewable energy sources. After having applied the established methodology, the results obtained have determined that energy consumption can demonstrate the state of the buildings, and how much they can affect the environment if measures are not established to reduce carbon dioxide emissions. Furthermore, it has been detected that the buildings on both university campuses have pollution problems, generated by the workload and use.

This paper aims to promote the use of tools for sustainability assessment in buildings and to detect existing deficiencies that allow to establish measures to mitigatng these risks in the present and future, and reducing pollution and carbon dioxide emissions. One such tool is GIS. Taking advantage of the situation produced by the COVID-19 pandemic, it has been possible to consider different real occupancy scenarios and their implication on consumption. Likewise, the GIS tools are useful for decision-making as they allow visualization of real environmental problems in buildings, thus proposing continuous improvement strategies to reduce environmental pollution.

This study aims to expand the concept of business growth by incorporating sustainability demands, particularly in the context of the Anthropocene era. It explores the growth trajectories of social enterprises (SEs) and small and medium-sized enterprises (SMEs), examining how SEs integrate social and environmental objectives into their growth process. Through a systematic literature review (SLR), this study compares these approaches with traditional SME growth paradigms, highlighting the need for a holistic understanding of business growth that addresses contemporary socioenvironmental challenges.

A qualitative SLR was conducted, using a structured search algorithm to identify and evaluate research on growth and scaling in SMEs and SEs. The search of the Web of Science database with specific growth-related keywords yielded 5,362 articles, which were narrowed to 194 after filtering by journal relevance. Content analysis, guided by an inductively developed codebook, examined growth definitions, operationalizations, and methodologies. This paper focused on key growth dimensions (economic, social and environmental) and identified whether growth was addressed as an outcome or process, along with its enablers and barriers.

While there are areas of intersection between the literatures, the findings reveal that traditional SME growth frameworks do not entirely align with SEs growth conception and management. Furthermore, SE’s growth barriers and facilitators, as well as growth trajectories more broadly, emerge as distinct from those of traditional SMEs. The results distill insights from SE growth paths that can be valuable for traditional SME managers, particularly in terms of managing stakeholders and the institutional environment. Social entrepreneurs commonly use strategies for reshaping business norms, influencing consumer culture and raising social issues awareness, leveraging the values of stakeholders to secure essential support.

As SMEs confront escalating pressure to align with the sustainable development agenda, the findings underscore the critical significance of drawing insights from the burgeoning SE growth literature. This suggests that traditional SME growth literature stands to gain invaluable insights from recent SE research, fostering a more nuanced comprehension of sustainability-centric SME growth trajectories.