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The COVID-19 outbreak has disrupted the habits of customers as well as their shopping behavior. This study aims to critically examine the associated benefits and challenges of online shopping from the perspective of customers in the COVID-19 pandemic.

A systematic review of the relevant literature published between 2020 and 2022 was conducted via performing comprehensive search query in leading scholarly databases “Scopus and Web of Science” with the restriction of their predefined subject category of “Business.” Overall, 30 research studies were selected for the review and a significant number of studies were published in 2021 (n = 15).

The research findings revealed that customers are motivated to shop online because of perceived benefits such as time-saving, convenience, 24/7 accessibility, interactive services without physical boundaries, trust, website attractiveness and cost-saving. However, challenging factors such as financial scams, privacy concerns, poor quality of products and services, fake promotions and reduced social interaction have hindered the growth of online shopping. The recommendations regarding designing marketing strategies, secured transaction, multiple payment options, trust building, protection of privacy, promotion via social media, effective mechanism to secure and timely delivery of product are helpful to improve the service quality of online shopping.

The outcomes of this research are valuable to online retailers and policymakers, as it highlights how the benefits can enhance customers’ shopping intentions and minimize the impact of associated challenges. This study also recommends the redesigning of user-friendly interfaces of online shopping websites and ensures their privacy, security and performance on a regular basis.

This paper scrutinizes the nexus between firms’ board characteristics; environmental, social and governance (ESG) performance and industry sensitivity, with the aim of examining how the impact of board diversity on ESG performance would vary among sensitive versus non-sensitive industries and identify which board characteristics are more influential on ESG performance in these industries.

A large sample of 31,255 firm-year observations in 5,471 companies listed in the G-7 countries from 2010 to 2022 is examined using a Heckman two-stage least squares (2SLS) approach to address the potential endogeneity concerns within our proposed relationships.

The findings show that the positive influence of diverse boards on a firm’s ESG performance is particularly amplified in sensitive industries and may be attributed to the greater need of these industries to address stakeholder concerns (as posited by the stakeholder and resource-dependence theories) and mitigate agency conflicts (supporting agency theory). Interestingly, the impact of diversity in board gender and education qualifications appears to be particularly influential and remains robust across a series of regression analyses.

This study has important implications for policymakers and legislators as it provides guidelines pertaining to the composition of boards operating in sensitive industries. For practitioners and firms, the results allow for better understanding of firms’ tendency towards sustainability practices, particularly in the context of sensitive industries.

This study has important implications for policymakers and legislators as it provides guidelines pertaining to the composition of boards operating in sensitive industries.

This study contributes to the increasingly growing literature that investigates the nexus between industry sensitivity, board characteristics and ESG performance.

This study aims to assess the risk profile of millennial investors residing in the Delhi NCR region. In addition, the relationship between the risk profile and demographic traits of millennial investors was also analyzed.

Data was collected using a structured questionnaire segregated into two sections. In the first section, millennials were asked questions on socio-demographic factors, and the second section contained ten Likert-type statements to cover the multidimensionality of financial risk. Factor analysis and one-way ANOVA were used to analyze the primary data collected for this study.

The findings indicate that the risk profile of millennials is mainly affected by three factors: risk-taking capacity, risk attitude and risk propensity. Except for educational qualification and occupation, all other demographic features, such as age, gender, marital status, income and family size, seem to significantly influence the factors defining millennials' risk profile.

Uncertainty is inherent in any financial decision, and an investor’s willingness to deal with these variations determines their investment risk profile. To make sound financial decisions, it is mandatory to understand one’s risk profile. The awareness of millennials' distinctive risk profile will come in handy to financial stakeholders because they account for one-third of India’s population, and their financial decisions will shape the financial world for the decades to come.