Search results

1 – 10 of 68
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 3 June 2021

Xiaoxiao Wang, Ruiting Shi and Ting Wang

Due to the different actual construction conditions in different cities, the requirements for community livability may also differ due to different geographical locations and…

364

Abstract

Purpose

Due to the different actual construction conditions in different cities, the requirements for community livability may also differ due to different geographical locations and urban construction priorities. The research system in this paper can be applied to study similar old communities in old urban areas. The indicator system would need to be adjusted in different places, based on specific construction situations and higher planning requirements. This process would provide valuable insights for effective construction projects that support the livability of the old communities.

Design/methodology/approach

Based on sustainable and people-oriented development principles, this study considered the development of old urban communities during today’s rapid urban renewal and development. Using previous literature and related research experience, this study established an evaluation indicator system to assess the livability of old urban communities. Based on the local resident experience and satisfaction, the study investigated current weaknesses in the construction of livable old urban communities and developed corresponding recommendations for reform based on these. The goal was to provide guidance and recommendations for renewing old communities in during urban development and further promote the sustainable development of the city.

Findings

Based on the people-oriented principle and focusing on old urban communities as the research object, this study constructed an evaluation indicator system to evaluate the livability of urban old communities. The goal was to identify the weaknesses in the construction of old urban communities, with a focus on livability. Using the Bei’anmen community in Nanjing as a case study, the AHP method and fuzzy comprehensive evaluation method were applied to evaluate the overall target level and specific indicators, with the goal of assessing the level of livability in the Bei’anmen community.[AQ2] The results show that the livability of the Bei’anmen community is “very poor,” with significant room for improvements in community livability. This study also proposed corresponding measures for improving problems related to livability in the old urban community. Establishing the indicator system may help evaluate the livability of similar old communities in Nanjing and the same types of old communities in other cities. Understanding the overall livability of communities under construction can help identify weaknesses in other own construction approaches and may inform appropriate steps to improve the sustainable construction of the community in the wave of continuous urban renewal. This may realize the further development of livability in the community.

Originality/value

The community is an integral part of the city and strengthening the community’s civilization can support a harmonious and stable social environment. In constructing livable communities, improving the community civilization can promote social progress and civilization, promote social harmony and support the harmonious and sustainable development of communities. To strengthen the construction of a livable community, it is important to apply a residential perspective and provide a good platform for managing community participation and interaction. This may include organizing community-level cultural activities and strengthening communication between residents to increase the residents’ affection for the community. This would enhance the residents’ sense of belonging, forming a harmonious and stable atmosphere of community life, mutual help and mutual tolerance.

Access Restricted. View access options
Article
Publication date: 2 May 2024

Jiaxin (Sylvia) Wang and Xiaoxiao Fu

This study aims to examine the influence of perceived organizational support (POS) on boundary-spanning behaviors (BSBs) among frontline employees in the hospitality industry. It…

387

Abstract

Purpose

This study aims to examine the influence of perceived organizational support (POS) on boundary-spanning behaviors (BSBs) among frontline employees in the hospitality industry. It also considered perceived supervisory support (PSS) as a moderating factor within a conceptual model.

Design/methodology/approach

Data were gathered from 651 full-time hospitality employees across 12 hotels in China. The analysis of the data used confirmatory factor analysis and structural equation modeling.

Findings

The findings revealed that POS influences hospitality boundary spanners’ BSBs, specifically external representation (ER), internal influence (II) and service delivery (SD). In addition, PSS moderates the relationship between POS and these frontline employees’ behaviors.

Practical implications

This study offers practical strategies for hospitality professionals to enhance frontline employees’ BSBs and foster supportive workplaces that drive employee excellence. These strategies encompass cultivating a supportive organizational culture, implementing supportive measures, fostering a sense of belonging among employees and ensuring supervisors’ well-being and competence in supporting their teams during daily interactions. These actions effectively motivate customer-contact employees to excel in their performance.

Originality/value

Fostering a helpful attitude in frontline employees is crucial for service firms’ success. Hospitality organizations must provide support to achieve this. Few studies have explored how organizational support contributes positively to the BSBs of customer-contact employees. This study goes beyond oversimplification and delves into the nuanced interplay between perceived support (POS and PSS) and hospitality frontline employees’ BSBs, focusing on ER, II and SD. The moderated mediating model enhances the understanding of support dynamics in the organizational context.

Details

International Journal of Contemporary Hospitality Management, vol. 36 no. 12
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 25 November 2020

Jiaxin (Sylvia) Wang, Xiaoxiao Fu and Youcheng Wang

This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. Anchored in transactional stress theory, affective…

1629

Abstract

Purpose

This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. Anchored in transactional stress theory, affective events theory and motivation theories, a conceptual model was built to explore the impacts of hindrance stressors on boundary-spanning behavior.

Design/methodology/approach

Data were collected from frontline employees in the hospitality industry in the USA. Confirmatory factor analysis and structural equation modeling were used.

Findings

The findings revealed that despite hindrance stressors’ negative indirect impact on frontline employees’ boundary-spanning behaviors, intrinsic motivation worked effectively to reduce hindrance stress and influence subsequent emotions leading to boundary-spanning behaviors.

Practical implications

This study provides substantial and detailed strategies for hospitality practitioners who are pressed to alleviate the hindrance stressors from which frontline employees frequently suffer, foster employees’ positive emotions and ease negative emotions while promoting boundary-spanning behaviors. Cultivation of employees’ intrinsic motivation and emotional management is encouraged, as is effective organizational structure and management intervention. All of these are deemed helpful in buffering employees’ work-related stress while motivating them to go above and beyond their nominal duties.

Originality/value

Very few studies have examined how “bad” hindrance stressors affect boundary-spanning behaviors. Rather than suggesting that hindrance stressors are relevant only to counterproductive behaviors, this study extends both the stress and boundary-spanning literature by uncovering the impact of hindrance stressors on frontline employees’ boundary-spanning behaviors while accounting for the roles of workers’ motivation and emotion.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 17 June 2024

Jiaxin (Sylvia) Wang and Xiaoxiao Fu

This study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience.

283

Abstract

Purpose

This study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience.

Design/methodology/approach

Utilizing a thematic analysis using the inductive-deductive approach, 546 reviews from Chinese smart hospitality guests, sourced from Ctrip, were examined.

Findings

This study identified five highest-level categories reflecting guests’ perceptions of smart hotels service with themes and subthemes of utilitarian gratification (smart servicescape and smart service quality), sensual gratification (novelty and coolness), social gratification (social presence and social interaction), experiential gratification (functional and emotional experiential value) and satisfaction.

Originality/value

This research enriches the current understanding of guests’ experience within smart hotels, focusing on the human−robot interaction. The findings offer insightful implications for the enhancement of smart hotels, specifically in terms of smart facility offerings, service delivery and overall customer experience.

研究目的

本研究旨在调查顾客在智能酒店的体验和感知, 重点关注人机交互体验。

研究方法

利用归纳-演绎方法进行主题分析, 对来自携程网的546份中国智能酒店客人评论进行了审查。

研究发现

本研究确定了五个最高级别的类别, 反映了客人对智能酒店服务的感知, 涵盖了实用满足(智能服务环境和智能服务质量)、感官满足(新奇和酷炫)、社交满足(社交存在和社交互动)、体验满足(功能性和情感体验价值)和满意度的主题和子主题。

研究创新

这项研究丰富了对智能酒店客人体验的当前理解, 重点关注人机交互。研究结果为智能酒店的提升提供了深刻的启示, 特别是在智能设施提供、服务交付和整体客户体验方面。

Details

Journal of Hospitality and Tourism Technology, vol. 15 no. 5
Type: Research Article
ISSN: 1757-9880

Keywords

Access Restricted. View access options
Article
Publication date: 18 August 2022

Bingna Lin, Saerom Wang, Xiaoxiao Fu and Xiaoli Yi

This paper aims to explore the relationships among local food consumption experience, cultural competence, eudaimonia, and behavioral intention. Building upon acculturation…

2046

Abstract

Purpose

This paper aims to explore the relationships among local food consumption experience, cultural competence, eudaimonia, and behavioral intention. Building upon acculturation theory, need hierarchy theory and self-determination theory, the current study develops a conceptual model of local food consumption as international tourists’ acculturation process.

Design/methodology/approach

This study collects data from 305 Chinese outbound tourists and uses partial least squares-structural equation modeling to examine the developed model.

Findings

The findings reveal a significant effect of the local food consumption experience, consisting of novel, authentic, sensory and social dimensions, on cultural competence, which subsequently evokes eudaimonia and behavioral response toward local food. The mediating effect of cultural competence is also confirmed.

Practical implications

Destination marketers and restaurant managers should recognize local food consumption as a meaningful tool that contributes to tourists’ cultural competence and eudaimonic well-being during travel. They should strive to craft an indigenous consumption setting and provide employee training on the history and culture of local food, helping tourists understand local food customs and embrace different food cultures.

Originality/value

To the best of the authors’ knowledge, very few studies have attempted to examine the meaningful consequences of local food consumption through the theoretical lens of acculturation. This study dives into international tourists’ local food consumption and pioneers a conceptual model to capture how local food consumption experience provokes their eudaimonia and behavioral desires through the mechanism of cultural competence.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 5 May 2021

Xiaoxiao Fu, Bingna Lin and Yao-Chin Wang

Grounded in the theory of mental budgeting, this paper aims to investigate how the regret and perfectionism of exposition attendees influences their purchasing strategy.

885

Abstract

Purpose

Grounded in the theory of mental budgeting, this paper aims to investigate how the regret and perfectionism of exposition attendees influences their purchasing strategy.

Design/methodology/approach

This research collected on-site data at a well-established specialty food exposition in China. Confirmatory factor analysis and structural equation modeling were applied to test the proposed model.

Findings

The findings confirm the effect of psychological mechanism (regret and perfectionism) on exposition attendees’ purchasing strategy as one that boosts/impairs their confidence in purchasing healthy food at the exposition. Specifically, regret and perfectionism show differential contributions to purchasing strategy dimensions. Variety seeking has a positive effect, whereas price consciousness has a negative effect, on purchase confidence.

Practical implications

Event organizers and exhibitors should understand attendees’ consumption-related psychological mechanism and devise effective management and marketing strategies for optimal consumption experiences at expositions. They can create an informative and worry-free experience that facilitates a pleasant thought process to reduce uncertainty in attendees’ on-site decision-making.

Originality/value

The current research pioneered a unique model conceptualizing the important, yet underexplored, phenomenon of purchasing mechanism in the exposition setting. Addressing the emerging interest in food expositions, to the best of the authors’ knowledge, this study is the first for examining purchasing mechanism from the perspective of mental budgeting, providing insightful knowledge about how the psychological mechanism affects exposition attendees’ pre-purchase evaluation and confidence toward purchasing healthy food at expositions.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 28 June 2022

Bingna Lin, Xiaoxiao Fu and Lu Lu

This study aims to investigate diners’ self-presentation mechanism as manifested in foodstagramming. Drawing upon the social cognitive and self-presentation theories, this study…

1121

Abstract

Purpose

This study aims to investigate diners’ self-presentation mechanism as manifested in foodstagramming. Drawing upon the social cognitive and self-presentation theories, this study develops a conceptual model to examine the relationships among food experiential value (i.e. extrinsic value and intrinsic value), self-efficacy, strategic self-presentation and self-presentation outcomes.

Design/methodology/approach

The authors adopt a multi-study approach with two empirical studies (Study 1: tourists, n = 254; Study 2: residents, n = 252) and use partial least squares structural equation modeling to test the proposed model.

Findings

The results consistently show significant effects of extrinsic value, intrinsic value and self-efficacy on strategic self-presentation, which subsequently evokes perceived enjoyment and behavioral intention. The impact of food experiential value on self-efficacy varies between tourists and residents. The mediating effects of self-efficacy and strategic self-presentation are also confirmed.

Practical implications

Restaurant managers and destination marketers should acknowledge the importance of food experience as expressive capital and recognize self-presentation as a meaningful tool that links restaurant food experience with consumers’ personal branding. Businesses should strive to create a desired experiential setting shaped by food price, restaurant service, food aesthetics and consumers’ feelings, allowing diners to translate these stimuli into self-presentational resources.

Originality/value

This study dives into an important, yet under-examined, phenomenon of foodstagramming. To the best of the authors’ knowledge, this study is the first to theoretically link food experience to foodstagramming behavior via a self-presentation mechanism. Findings provide important theoretical and managerial implications.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 12
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 30 October 2018

Changsheng Wang, Xiaoxiao Sun, Xiangkui Zhang and Ping Hu

A higher-order Reissner-Mindlin plate element method is presented based on the framework of assumed stress quasi-conforming method and Hellinger-Reissner variational principle. A…

165

Abstract

Purpose

A higher-order Reissner-Mindlin plate element method is presented based on the framework of assumed stress quasi-conforming method and Hellinger-Reissner variational principle. A novel six-node triangular plate element is proposed by utilizing this method for the static and free vibration analysis of Reissner-Mindlin plates.

Design/methodology/approach

First, the initial assumed stress field is derived by using the fundamental analytical solutions which satisfy all governing equations. Then the stress matrix is treated as the weighted function to weaken the strain-displacement equations after the strains are derived by using the constitutive equations. Finally, the arbitrary order Timoshenko beam function is adopted as the string-net functions along each side of the element for strain integration.

Findings

The proposed element can pass patch test and is free from shear locking and spurious zero energy modes. Numerical tests show that the element can give high-accurate solutions, good convergence and is a good competitor to other models.

Originality/value

This work gives new formulations to develop high-order Reissner-Mindlin plate element, and the new strategy exhibits advantages of both analytical and discrete methods.

Access Restricted. View access options
Article
Publication date: 5 May 2020

Bingna Lin and Xiaoxiao Fu

The purpose of this paper is to offer an up-to-date review of the gaze, proposing new research agendas with regard to the various gazes actively operating at destinations.

1473

Abstract

Purpose

The purpose of this paper is to offer an up-to-date review of the gaze, proposing new research agendas with regard to the various gazes actively operating at destinations.

Design/methodology/approach

The study thoroughly and systematically reviewed the existing literature by gathering papers related to gaze research in tourism contexts. Analysis of existing knowledge is centered around the gaze and a triadic framework among three key stakeholders.

Findings

A theoretical schema of the gaze was developed via a thorough examination of existing studies. The framework disclosed the subject of the gaze, be it tourist-initiated and/or host-initiated, and tourist–host interactions. Along with five dominant types (tourist gaze, intratourist gaze, local gaze, mutual gaze and reverse gaze), a triadic framework among stakeholders was further revealed.

Originality/value

The literature review provides meaningful insights into gaze research in the tourism field, representing the first effort to delineate relationships among relevant stakeholders. Further, this study proposes future research priorities related to the tourist–host relationship for destination experience development.

Propósito

El propósito de esta investigación es ofrecer una reseña actualizada de la mirada del turista y proponer nuevas agendas de investigación sobre las diversas miradas que funcionan activamente en los destinos.

Diseño/metodología/método

Este estudio revisó de manera exhaustiva y sistemática la literatura existente sobre la mirada del turista mediante la recopilación de estudios e investigaciones relacionados. El análisis del conocimiento actual está enfocado en la mirada del turista y en el marco tripartito entre las tres principales partes interesadas.

Resultados

A través del examen exhaustivo de los estudios existentes, se desarrolló un modelo teórico de la mirada del turista. El marco revela el objecto de la mirada del turista, ya sea iniciada por el turista y/o por el anfitrión, y las interacciones entre ambos. Junto con los cinco tipos principales de mirada (turista, intra-turista, local, mutua e inversa), el marco tripartito entre las partes interesadas se reveló a detalle.

Originalidad/valor

La reseña bibliográfica ofrece una comprensión a fondo de la investigación y los estudios sobre la mirada del turista, lo cual representa el primer intento de delinear las relaciones entre las partes interesadas. Además, en el estudio se proponen prioridades de investigación relacionadas a la relación turista-anfitrión para el desarrollo de futuras experiencias turísticas.

Access Restricted. View access options
Article
Publication date: 18 July 2024

Xiaoxiao Qiu, Shuaitong Liang, Shujia Wang, Shen Qian, Hongjuan Zhang, Xue Mei Ding and Jiping Wang

This paper explores what factors influence household textile washing behaviour and how these factors relate to greenhouse gas emissions during the textile use stage.

57

Abstract

Purpose

This paper explores what factors influence household textile washing behaviour and how these factors relate to greenhouse gas emissions during the textile use stage.

Design/methodology/approach

A questionnaire survey related to textile summer washing and care behavior was conducted among households in 16 administrative districts of Shanghai. This study used the modified Consumer Lifestyle Approach framework of the washing and care ecosystem. The research hypotheses were established by selecting related factors from four aspects: household demographic characteristics, economy and consumption characteristics, washing machines and detergents characteristics.

Findings

First, we have demonstrated how some course factors do not significantly affect greenhouse emissions. None of the demographics, detergent-related activities, economy and consumption constructs significantly affect greenhouse emissions. Second, we have identified that washing machine and related activities has a direct positive effect on GHG emissions. The washing machine is not only the de facto carrier of all washing activities but also the core of washing activities. Washing machine is crucial in reducing greenhouse emissions and adjusting consumer behaviors.

Originality/value

This paper conducts a study related to the washing and care behavior of households in Shanghai. The paper examines the factors influencing household washing behavior and the relationship between these factors and greenhouse gas emissions during the textile use phase.

Details

International Journal of Clothing Science and Technology, vol. 36 no. 5
Type: Research Article
ISSN: 0955-6222

Keywords

1 – 10 of 68
Per page
102050