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Some job search theorists have argued that workers will be sorted into those who use official agencies and those who use more direct methods of search. The latter group, it is argued, find employment the quickest. Investigates the extent to which certain types of unemployed youth use one such agency – the Careers Service – for job search. Poisson regression techniques are used on data relating to school‐leavers who entered the labour market in the 1979‐81 period. Although dated, the findings have clear implications for the Careers Service, and also add to the growing body of empirical research on the job search behaviour of youths.

Evaluates the use of water‐based coating systems for industrial construction maintenance, as compared to the traditional, but more environmentally hazardous, solvent‐based systems. Concludes that, when an appropriate system is chosen, the performance of water‐based systems stands up to comparison with that of their conventional solvent‐based equivalents.

The Youth Training programme (YT), formerly known as the Youth Training Scheme, has been in existence for over 11 years. During that time the objectives and content of the programme have changed, and so too has the institutional framework within which the school‐to‐work transition takes place. Provides a detailed account of the historical development of the YT programme, and highlights a number of structural characteristics of the programme that raise implications for the econometric assessment of the programme′s impact on employment probabilities and wages. Presents a review and assessment of the UK literature on the econometric evaluation of YT. Concludes by raising a number of implications for future research.

Under the new policy framework, the China Government will substantially increase education resources investment. As a result, financial under‐provision of schools will not be the main problem in the near future. However, school efficiency will emerge as the new factor in attracting the attention of the government and the public in China, which is also one of the important fields of Education Economics research.

The authors use Data Envelopment Analysis (DEA) to evaluate a sample of 58 primary schools in six districts in Beijing, hoping to find the solutions to school efficiency improvement as a result of under‐adequate investment.

In the years to come, the central government of China will continue to enhance transferring payment from the exchequer. The education input will be assured accordingly. However, if schools run under low efficiency, the education resources will not be well used and sustainability of elementary education will not be assured.

In light of the research purpose and the limited data, there has been no in‐depth discussion of the impact of, for example, families' social status, district development disparity, social cultural influence and history context. Obviously, considering more factors which may affect school efficiency will help to find the best solution for the public education sector of government.

Utilising Item Response Theory (IRT) methodologies, the Armed Services Vocational Aptitude Battery (ASVAB) was examined for differential item functioning (DIF) on the basis of crossed gender and ethnicity variables. Both the Mantel‐Haenszel procedure and an IRT area‐based technique were utilised to assess the degree of uniform and non‐uniform DIF in a sample of ASVAB takers. Findings were mixed. At the item level, DIF fluctuated greatly. Numerous instances of DIF favouring the reference as well as the focal group were found. At the scale level, inconsistencies existed across the forms and versions. Tests varied in their tendency to be potentially biased against the focal group of interest and at times, performed contrary to expectations. Implications for the ASVAB as well as other g‐loaded selection instruments are considered.

The purpose of this paper is to examine the impacts of microfinance on women-owned microenterprises’ (WMEs) performance in Indonesia. It especially observes how financial, human and social capital influences performance of enterprises.

Data were collected from a survey conducted in Surabaya, Indonesia’s second largest city, covering more than 100 WMEs. The ordered probit technique is applied to estimate the performance vis-à-vis financial, social and human capital relationships.

This study finds a negative relationship between performance and financial capital, and positive relationships between performance-human capital and performance-social capital. However, with respect to human capital, the level of education has a marginally significant relationship with performance.

Microcredit for the purposes of enhancing business performance might not necessarily be a good idea, if it is unable to generate higher returns. As a business develops, the volume of microcredit should be reduced, and replaced by owners’ own savings and retained profits. Regarding the non-financial factors, it might be useful for policy makers to contemplate providing incentives for spouse involvement in microenterprises run by women, and to consider them in designing credit policies. Group meetings activities should be extended to facilitate members to engage in business-related conversations and to develop social relationships. The ability of loan officers and group leaders to facilitate such conversations appears important.

To the best of the authors’ knowledge, this study provides the first in-depth understanding of the role of microfinance programmes in the case of performance of WMEs in Indonesia, one of the world’s most populous economies.

The paper investigates the implications for gendered power relations at work of Nitaqat, a workforce localization policy operating in Saudi Arabia which, by regulating the employment of Saudi nationals in private sector firms, has stimulated greater feminization of employment.

Based on an interpretivist, phenomenological research approach, rich qualitative data were collected in two case study organizations – a retail company and an architectural firm. The mixed-method design involved in-depth interviews with managers and women workers and extensive non-participant observation.

In exploring gendered power relations in Saudi private sector workplaces under the Nitaqat regime, the paper highlights the importance of patriarchal power. However, increased feminization of employment provides women workers with access to power resources of their own, producing complexity and variation in gendered workplace power relations.

Drawing on Bradley's (1999) relational conception of gendered power, the paper illuminates how a Nitaqat-inspired feminization of employment, by increasing firms' dependency on women workers, has influenced the dynamics of gendered power relations in Saudi workplaces.

This paper aims to present two updated typologies of service failures and recoveries in the omni-channel context. These typologies are based on customer complaints and recoveries collected from the corporate Facebook pages of four omni-channel department stores, two operating in Australia and two in the UK.

A document review is used of 400 customer complaints and recoveries. Content analysis is used to condense the Facebook data into categories of failures and recoveries.

Customer complaints on Facebook were triggered by a multitude of varying failures in the omni-channel context, given that it is the service brand that customers are experiencing, not just retail channels. The most prevalent failures were “bricks and mortar” shopping, delivery, marketing activities including communications and pricing, quality of goods and customer service. For service recoveries on Facebook, the four-dimensional justice framework appears valid.

Study limitations include potentially missing details about the nature of the service failures and recoveries, including customer satisfaction with service recovery.

The typologies offer guidance to omni-channel retailers by showing the range of online and offline situations, including those unrelated to actual transactions that trigger customer complaints on Facebook and the tactics of recovering.

The authors contribute to the service domain by updating failure and recovery typologies to reflect the emerging omni-channel context, jointly exploring failures and recoveries on Facebook and applying a four-dimensional justice framework for recoveries on Facebook.

The purpose of this paper is to understand the emerging challenges of cybersecurity governance by analyzing the internet’s early history.

Tracing the design and management of early internet and network security technologies in the USA in the 1970s and 1980s.

The US Department of Defense separated the research and management regimes for networks and network security, with the latter restricted to military networks. As such, the absence of cybersecurity technologies on the early internet was not an oversight, but a necessary compromise. This ordering of networks and security had enduring technological, political and even cultural consequences, which are breaking down today.

Political, technological and metaphoric distinctions between networks and security should be challenged; cybersecurity will transform internet governance.

New historical sources and analysis provide a novel perspective on contemporary challenges of cybersecurity governance.