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This study aims to explore the telecom regulations and telecom reforms of different countries in the context of consumer complaints and grievance handling. The telecom dispute resolution mechanisms of countries such as Australia, the USA, the UK and India are studied. This qualitative research is carried out for the three major telecom markets: Australia, the USA and India.

Here, research is conducted in two stages. In the first stage, the telecom policies of the major telecom markets, their ombudsman policies and consumer grievance redressal mechanisms are studied. In the second stage, the qualitative analysis of the three telecom markets, Australia, the USA and India, is conducted through in-depth interviews, the questionnaire method for telecom customers and secondary research.

Telecom customer satisfaction is significantly higher in countries with the telecom ombudsman as a system of telecom governance redressal. This study dedicates significant importance to the distinctiveness of the grievance resolution systems in different countries and suggests recommendations for improving the mechanisms. The recommendations given in the research study emerge as the output of interviewing telecom experts, academicians and researchers and court judges.

This study has partial limitations as primary research was carried out only in selected countries with limited participants.

This study is useful for policymakers, regulators and think tanks in the telecommunications sector.

The resolution of individual customer grievances is significant to the telecom industry and all participants. A well-oiled grievance redressal system enhances the trust among the service users and aids in the industry’s growth. Further practical assessment of redressal offered by different telecom operators can be used for benchmarking, and it can create an onus on telecom operators for timely and adequate redressal of consumer complaints. In certain countries with a well-developed alternate dispute resolution (ADR) mechanism, the service offerings of telecom operators and the quality of services are deemed to be better than those without such an ADR. The research aims to bring in the positives of ADR systems from specific telecom markets and suggest the effectiveness of such ADR for countries such as India, which has over 1.17billion active subscribers. This research aims to aid responsive communication with telecom consumers in the overall telecom industry, which can bolster telecom consumers’ confidence and help the industry grow sustainably. Discussing perspectives on telecom dispute resolution in various conferences and discussing use-cases of innovative dispute settlements can act as stimuli in this space. As ADR procedures are conducted in the shadow of the law, a dispute resolution framework must have a buy-in from the government, telecom experts, the judiciary and private telecom stakeholders. This can only help achieve a framework that can reap the benefits of various ADR/ODR processes facilitating better access to justice, including cost-effectiveness, swiftness, a broader reach for dispute resolution and improved efficiency of dispute resolution.

Previous studies have focused on the study of telecom reforms and mechanisms in a particular country and there was a limited comparison with other countries’ mechanisms. Also, there has been minimal research in this area in recent years. This paper contributes to analyzing the effectiveness of the telecom ombudsman framework in Australia, the USA, the UK and India. It also studies the reforms and consumer grievance-handling mechanisms in a few other countries. It also gives well-researched recommendations for improving the consumer grievance resolution system.

Managing archives using robots rather than people can considerably enhance efficiency, while need to modify the structure of archive shelves or installation tracks. This paper aims to develop a fully automated archive access robot without modification.

First, a mobile navigation chassis and a motion algorithm based on laser ranging and map matching are created for autonomous movement to any of the archives’ locations. Second, because the existing archives are stacked vertically, the bionic manipulator is made to mimic the movement of manual access to the archives, and it is attached to the robot arm’s end to access different layers of archives. In addition, an industrial camera is used to complete barcode identification of the archives and acquire data on their location and thickness. Finally, the archive bin is created to store archives.

The robot can move, identify and access multiple archival copies placed on floors 1–6 and 2–5 cm thick autonomously without modifying the archival repository or using auxiliary devices.

The robot is currently able to navigate, identify and access files placed on different levels. In the future, the speed of the robot’s navigation and the movement of the robot arm could be even faster, while the level of visualization of the robot could be further improved and made more intelligent.

The archive access robot developed by the authors makes it possible for robots to manage archives instead of human, while being cheaper and easier to deploy than existing robots, and has already been tested in the archive storage room of the State Grid maintenance branch in Jiangsu, China, with better results.

The all-in-one archive access robot can replace existing robotic access solutions, promote intelligent management of the archive industry and the construction of unmanned archive repositories and provide ideas for the development of robots for accessing book-like materials.

This study explores the use of robots to identify and access archives without changing archive shelves or installing auxiliary devices. In this way, the robot can be quickly applied to the storage room to improve the efficiency of archive management.

Progress in agriculture significantly relies on the adoption of innovative farm practices by farmers. Being proactive and risk-taking catalyses this innovativeness. Progressive farmers in general are proving to be effective in developing their farms along entrepreneurial lines. The paper aims to examine the relationship between the entrepreneurial traits of risk-taking, proactiveness, innovativeness and entrepreneurial intention (EI) of progressive farmers in Kashmir.

A quantitative research approach was used to evaluate how innovativeness, risk-taking and proactiveness affect EI. The data was collected from registered progressive farmers using a structured questionnaire via both online and offline means. 203 useable responses were received. The data was then analysed using partial least squares structural equation modelling (PLS-SEM).

The results reveal that progressive farmers' EI is influenced by innovativeness, risk-taking and proactiveness. As hypothesized, a significant and positive relationship was found between entrepreneurial orientation (EO) traits of risk-taking, proactiveness and innovativeness and EI.

The study adds to the existing body of knowledge on agri-entrepreneurship by conceptualizing EO traits influencing EI of progressive farmers and offering insightful advice to policymakers on how to improve progressive farmers' entrepreneurial abilities and in turn convert their EI into agro venture establishment in Kashmir.

This study makes advancements in the field of farming-related EO by examining the EI of progressive farmers. This study covers a knowledge gap as there aren't many empirical studies on agricultural entrepreneurship that concentrate on the EO of progressive farmers and how it influences the EI in general in India and the Kashmir valley in particular.

The cable inspection robot is essential in maintaining bridge cables. The purpose of this paper is to summarize the maintenance methods of bridge cables. It summarizes the advantages and disadvantages of the critical structures of the external overall frame, intermediate adhesion device, attachment mechanism and driving method of the cable inspection robot. Finally, it discusses the challenges the cable inspection robot faces and the direction of future research.

This paper summarizes the research progress of the cable inspection robot and details the advantages and disadvantages of critical structures such as the external frame, intermediate adhesion device, attachment mechanism, driving method and safe return device of the robot. Finally, it points out the future direction of cable inspection robots, including lightweight design, hybrid design, multi-robot cooperative work, multi-technology integration and intelligent cable inspection digital twin model.

The cables are the main load-bearing components of a bridge, and their safety is crucial. However, subjected to varying loads and environmental influences over a long period, cables are prone to damage, threatening the bridge’s stability. Cable inspection robots can comprehensively detect and repair cable damage, significantly improving efficiency and safety.

This paper provides a comprehensive review of the current research on cable inspection robots, enabling readers to have a comprehensive and systematic understanding of the critical structures and key technologies of cable inspection robots and providing scientific references for researchers working on cable inspection robots.

One of the bottle‐necks of computer numerical control (CNC) machining is the CNC programming. It relies on the experience and skills of the CNC programmer for the generation of the CNC program. The intelligent process‐planning system described in this paper generates a process plan automatically for CNC programming. It utilizes artificial intelligent technologies such as knowledge base, blackboard system and machine learning to extract machineable features, and proposes and selects optimal tools for the machining of the given part. Its flexibility and simplicity provide a convenient way to include new techniques and knowledge. The incorporation of this system with other CAD/CAM tools could effectively automate the CNC programming process.

This paper gives a review of the finite element techniques (FE) applied in the analysis and design of machine elements; bolts and screws, belts and chains, springs and dampers, brakes, gears, bearings, gaskets and seals are handled. The range of applications of finite elements on these subjects is extremely wide and cannot be presented in a single paper; therefore the aim of this paper is to give FE researchers/users only an encyclopaedic view of the different possibilities that exist today in the various fields mentioned above. An Appendix included at the end of the paper presents a bibliography on finite element applications in the analysis/design of machine elements for 1977‐1997.

The purpose of this study is to examine the effects of shared transformational leadership and its components on team viability and team satisfaction through the mediating processes of workplace spirituality and team trust, the emergent states of team processes.

This study is based on software project teams working in India’s information technology sector. The study adopts a cross-sectional research design to investigate the relationships between the study’s constructs.

This study shows varying effects of the components of shared transformational leadership on team viability and team satisfaction. The study has shown empirical evidence for the mediating role of workplace spirituality in the relationship between shared transformational leadership components and team effectiveness components. This study reveals the intervening roles of workplace spirituality and team trust in the relationship between shared transformational leadership as a unidimensional construct and team viability and effectiveness.

Team rewards and team autonomy can cultivate a sense of community and trust among team members. Team trust facilitates autonomy, and workplace spirituality helps develop connectedness among team members.

This study has contributed to the research discourse on team effectiveness by demonstrating that workplace spirituality and team trust act as mediators in the relationship between shared transformational leadership and team effectiveness. This study has shown the relative strength of the effects of the components of shared transformational leadership on workplace spirituality, team viability and team satisfaction.

In Southeast Asia, the renewable energy produced from hydropower systems has significant potential. Therefore, adequate development is needed to prevent future energy-related crises. This study, therefore, aims to determine the variations effects in geometry and the geometrical factors on turbine performance.

The developed aspects are selected to determine the blade shape, its number and multistage requirements. The study was conducted in 3D simulation, with Ansys software used to calculate a series of computational fluid dynamic problems. The aspect ratio applied in this study utilized the ratio of the overall diameter of the rotor height (D / H), which is 1.

The results showed that the highest C_p-max value, number of blades and stages were 0.2, two and three, respectively. Furthermore, these attributes combined to improve the performance of hydroturbines.

The research was fully conducted using numerical simulation, which requires sustainable research in the form of laboratory experiments. Also, pioneer experiments were conducted using benchmarking to ensure the results obtained are reliable.

Hydropower is one of the best renewable energy sources in Indonesia with a large potential in the archipelago and tropical countries due to rivers and various water sources. The current generated is a useful reference for Savonius design.

The originality of this study is to examine the three aspects of the geometry of the rotor, such as the number and shape of blades, as well as the stages in the same boundary conditions. Therefore, the comparison of the effects of changes in geometry on turbine performance is more acceptable and complete compared to the pioneer works, which focused on a parameter. This research combines several aspects to determine the effect of rivers and various water sources on the hydroturbine.

Employing a fog computing (FC) network system in the robotic network system is an effective solution to support robotic application issues. The interconnection between robotic devices through an FC network can be referred as the Internet of Robotic Things (IoRT). Although the FC network system can provide number of services closer to IoRT devices, it still faces significant challenges including real-time tracing services and a secure tracing services. Therefore, this paper aims to provide a tracking mobile robot devices in a secure and private manner, with high efficiency performance, is considered essential to ensuring the success of IoRT network applications.

This paper proposes a secure anonymous tracing (SAT) method to support the tracing of IoRT devices through a FC network system based on the Counting Bloom filter (CBF) and elliptic curve cryptography techniques. With the proposed SAT mechanism, a fog node can trace a particular robot device in a secure manner, which means that the fog node can provide a service to a particular robot device without revealing any private data such as the device's identity or location.

Analysis shows that the SAT mechanism is both efficient and resilient against tracing attacks. Simulation results are provided to show that the proposed mechanism is beneficial to support IoRT applications over an FC network system.

This paper represents a SAT method based on CBF and elliptic curve cryptography techniques as an efficient mechanism that is resilient against tracing attacks.

The managerial activity of learning about events and trends in the organization’s environment is known as environmental scanning. This process differs from industry or competitor analysis in two main respects: it is broad in scope and future‐directed. Assesses the extent to which information needs are currently met by scanning activities and profiles the “top 30” hospitality industry issues as reflected by UK‐based and North American hospitality management journals. Concludes with a priority ranking of the “top 30” issues assigned by UK hotel general managers and summary comments from this group on the implications for organizational learning.