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Article
Publication date: 30 July 2024

Liangchao Xue, Christopher J. Parker and Cathy Hart

Fashion retail has faced immense changes in the rapid development of e-commerce, creating significant uncertainty about physical stores’ future. To improve the consumer shopping…

Abstract

Purpose

Fashion retail has faced immense changes in the rapid development of e-commerce, creating significant uncertainty about physical stores’ future. To improve the consumer shopping experience and increase sales revenue for fashion retailers, this paper investigates how Augmented Reality (AR) can be implemented within high-street fashion retail by exploring leading UK retailers’ reactions to pragmatic future scenarios.

Design/methodology/approach

This study conducted qualitative research through 13 interviews – eight retail staff from high-street and high-end markets and five AR/UX designers regarding their insights into how AR can enhance consumer engagement at each market level.

Findings

The results showed that the fashion retail market is ill-prepared to use AR. AR could help high-street brands offer a seamless shopping experience for consumers by prioritising the functional purpose but exciting AR animation. This would offer consumers an efficient and enjoyable shopping experience. While implementing AR, high-end stores should tell stories through hedonic engagement, letting consumers efficiently engage with brand messages, since building an AR ecosystem is cheaper than creating the story flow physically.

Originality/value

The study devises 16 retailer-supported guidelines for designing AR for Fashion Retail levels to guide innovators and retailers.

Details

International Journal of Retail & Distribution Management, vol. 52 no. 7/8
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 5 September 2022

Liangchao Xue, Christopher J. Parker and Cathryn A. Hart

To develop compelling augmented reality (AR) experiences, this paper aims to examine AR value to physical fashion retail, defines the most effective form (e.g. app vs magic…

4397

Abstract

Purpose

To develop compelling augmented reality (AR) experiences, this paper aims to examine AR value to physical fashion retail, defines the most effective form (e.g. app vs magic mirror) and assesses AR’s impact on consumer behaviour.

Design/methodology/approach

This study comprises two phases. Phase one conducted three co-design workshops with 15 participants (aged 18–34) to evaluate current shopping modes and discover design opportunities. Phase two designed two AR prototypes (AR Branded App and Magic Mirror) and evaluated the prototypes through experience prototype experiments with 42 participants.

Findings

Participants have a positive attitude towards AR shopping adoption, improving consumer satisfaction and boosting purchase intention. AR technology can be the value in enjoyment to make the shopping experience more fun. However, no participants thought entertainment would trigger their intention to use AR. Therefore, designing useful AR apps that provide substantial functional benefits with enjoyment-oriented elements will encourage consumers to engage in high-street physical retail. In this way, consumers can interact with products and receive more information. AR can help luxury brands tell a story from a hedonic perspective, enabling consumers to engage with the story while maintaining human interaction to ensure an elevated level of service quality.

Originality/value

This study devises six design requirements to guide innovators and retailers in creating AR retail environments that satisfy their customer’s desires.

Details

International Journal of Retail & Distribution Management, vol. 51 no. 1
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 17 June 2020

Liangchao Xue, Christopher J. Parker and Cathy Hart

High-street fashion retail faces an uncertain future because of fluctuating consumer shopping habits. To revive fashion retailers, adopting disruptive technologies such as virtual…

3420

Abstract

Purpose

High-street fashion retail faces an uncertain future because of fluctuating consumer shopping habits. To revive fashion retailers, adopting disruptive technologies such as virtual reality (VR) becomes important to offer highly valued consumer experiences. Yet v-commerce designers still lack sufficient guidance to create effective retail environments. This paper establishes the v-commerce experience that targets fashion consumers’ desire and presents 13 specific design guidelines.

Design/methodology/approach

In this study, 22 participants, 20 consumers and two VR developers were interviewed regarding attitudes towards VR, motivation to shop through v-commerce and the moderating variables that influence virtual environment perceptions.

Findings

Consumers expect a vivid shopping environment with authentic product features instead of the more common simulated environment. Hedonically motivated consumers are more open to v-commerce than utilitarian consumers and consumers aged 18–34 years regard interactivity, personalisation and social networking as critical to offer a cost-efficient shopping experience.

Research limitations/implications

This paper explored the ways v-commerce delivers creative experiences to facilitate consumer purchase behaviour, contributing to the high street's regeneration. Yet consumers have too high expectations of lifelike interaction in v-commerce, which is beyond contemporary VR's capabilities. Future research should focus on developing authenticity of v-commerce environments, i.e. vivid interaction with product and people.

Originality/value

This paper establishes the fundamental design rules for v-commerce platforms, enabling designers to create effective retail environments, sympathetic to the consumer's cognitive desires.

Details

International Journal of Retail & Distribution Management, vol. 48 no. 10
Type: Research Article
ISSN: 0959-0552

Keywords

Open Access
Article
Publication date: 11 February 2020

Chao Liang and Bai Liu

This study aims to investigate the environmental effects of climate financial fragmentation in the form of emerging multilateral institutions.

1751

Abstract

Purpose

This study aims to investigate the environmental effects of climate financial fragmentation in the form of emerging multilateral institutions.

Design/methodology/approach

Among the countries that have economic relations with China, those involved in climate finance cooperation are taken as the experimental group, and those not involved in other areas are taken as a control group. Using system generalized method of moments regression, the difference-in-differences method is used to test the environmental effects of climate finance cooperation of emerging multilateral institutions. In this way, this study explores the financial and trade mechanisms of cooperation among emerging multilateral institutions.

Findings

The results of this empirical study show that the cooperation of emerging multilateral institutions has a positive impact on the environment. Research results further reveal the financial and trade mechanisms of climate finance cooperation projects. When the invested countries are more likely to obtain international capital, environmental effects will be greater. However, trade intimacy could inhibit the improved environmental effects.

Originality/value

This research is one of the few studies to test the environmental effects of climate financial fragmentation empirically. This study provides a better understanding of the multilateral cooperation of emerging economic entities and China’s climate finance policy, thus providing evidence for the collaborative governance of global climate finance.

Details

International Journal of Climate Change Strategies and Management, vol. 12 no. 3
Type: Research Article
ISSN: 1756-8692

Keywords

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