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1 – 10 of over 3000Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service…
Abstract
Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service excellence to visiting tourists. Outlines the structure of the programme, highlighting the use of seminars and the key focus of such events. Explains the benefits to both participating companies and the tourist. Suggests that “Welcome Host” is raising the image of quality service in the country.
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Amy N. VanBuren and Amy K. Rottmann
The purpose of this quantitative research was to determine if there are differences in scores on the Connor- Davidson Resilience Scale among undergraduate students involved in…
Abstract
The purpose of this quantitative research was to determine if there are differences in scores on the Connor- Davidson Resilience Scale among undergraduate students involved in honors leadership programs at a four- year university. The study was an analysis of students’ reported resilience scores in relation to the number of leadership activities in which they participated to examine the potential impact of leadership practices on resilience levels of the students. Results of the dependent variables were the total resilience score, and the five factors of resilience: persistence and tenacity; emotional and cognitive control; adaptability and ability to bounce back; control; and spiritual influences. Independent variables were the number of leadership programs completed, age, gender, and class status. The level of significance used for the statistical test was .05. There was no significant difference in the total resilience scores among the three activity groups. However, a majority of students scored well above the national average score, and male students scored slightly higher than females. Additionally, females scored higher than the national average.
Discusses the long existing and confusing problems of establishing the relationship of who is, and who if not, a dependent worker. Reflects developments which have occurred in…
Abstract
Discusses the long existing and confusing problems of establishing the relationship of who is, and who if not, a dependent worker. Reflects developments which have occurred in British law as it affects the employment field, plus an evaluation and analysis of some of the different types of employment relationships which have evolved by examining, where possible, the status of each of these relationships. Concludes that the typical worker nowadays finds himself in a vulnerable position both economically and psychologically owing to the insecurity which exists.
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Colin F. McDonald, Aristide F. Massardo, Colin Rodgers and Aubrey Stone
Interest is currently being expressed in heat exchanged propulsion gas turbines for a variety of aeroengine applications, and in support of this, the aim of this paper is to…
Abstract
Purpose
Interest is currently being expressed in heat exchanged propulsion gas turbines for a variety of aeroengine applications, and in support of this, the aim of this paper is to evaluate the relevance of experience gained from development testing of several recuperated aeroengines in the USA in the late 1960s.
Design/methodology/approach
Technology status, including engine design features, performance, and specific weight of recuperated propulsion gas turbines based on radial and axial turbomachinery, that were development tested in the power range of about 300 to 4,000 hp (224 to 2,984 kW) is discussed in Part I.
Findings
A successful flight worthiness test was undertaken in the USA of a helicopter powered solely by a recuperated turboshaft engine and this demonstrated a specific fuel consumption reduction of over 25 percent compared with the simple‐cycle engine. However; in an era of low‐fuel cost, and uncertainty about the long‐term structural integrity of the high‐temperature heat exchanger, further development work was not undertaken.
Practical implications
The gas turbines tested were based on conventional simple‐cycle engines with essentially “bolted‐on” recuperators. Optimum approaches to minimize engine overall weight were needed in which the recuperator was integrated with the engine structure from the onset of design, and these are discussed in Part II.
Originality/value
Based on engine hardware testing, a formidable technology base was established, which although dated, could provide insight into the technical issues likely to be associated with the introduction of future heat exchanged aeroengines. These are projected to have the potential for reduced fuel burn, less emissions, and lower noise, and recuperated and intercooled turboshaft, turboprop, and turbofan variants are discussed in Part III.
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L.J. Sellers, L.J. Danckwerts and L.J. Sachs
April 24, 1967 Master and Servant — Vicarious liability — Scope of employment — Customer's five ton vehicle blocking access to warehouse — Driver of fork lift truck's inability to…
Abstract
April 24, 1967 Master and Servant — Vicarious liability — Scope of employment — Customer's five ton vehicle blocking access to warehouse — Driver of fork lift truck's inability to gain access — Attempted removal of five ton lorry by driver of truck — Accident to fellow employee — Whether in course of employment — Liability of employers.
The author describes a newly‐developed in‐air resolution focused beam scan imaging system
N. Jayantha Dewasiri, Weerakoon Banda Yatiwelle Koralalage, Athambawa Abdul Azeez, P.G.S.A. Jayarathne, Duminda Kuruppuarachchi and V.A. Weerasinghe
The purpose of this paper is to identify the determinants of dividend policy in an emerging and developing market.
Abstract
Purpose
The purpose of this paper is to identify the determinants of dividend policy in an emerging and developing market.
Design/methodology/approach
The study employs a quantitative approach using 191 Sri Lankan firms and 1,337 firm-year observations as the sample. The authors apply a Binary Logistic Regression model to uncover the determinants of the propensity to pay dividends, and a Fixed Effect Panel Regression to investigate the determinants of dividend payout.
Findings
The authors identify past dividend decision, earnings, investment opportunities, profitability, free cash flow (FCF), corporate governance, state ownership, firm size and industry influence as the key determinants of propensity to pay dividends. In addition past dividends, investment opportunities, profitability and dividend premium are identified as the determinants of dividend payout. Moreover, there is a feedback between dividend yield and profitability in one lag and between dividend yield and dividend premium in two lags, as short-term relationships. Hence, past dividend decision or payout, profitability and investment opportunities are a common set of determinants with implications for both propensity to pay dividends and its payout. The findings support theories of dividends such as signaling, outcome, catering, life cycle, FCF and pecking order.
Practical implications
The findings are important for investors, managers and future research. Investors should focus on the determinants identified by our study when making investment decisions whereas managers should practice the same when formulating appropriate dividend policies for their firms. Future research should rely on propensity to pay dividends and its payout simultaneously to promote a theoretical consensus on the dividend determinant puzzle.
Originality/value
This is the first study that investigates determinants of propensity to pay dividends and dividend payout along with short-term relationships in a single study.
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Cleide Gisele Ribeiro, Antônio Márcio Lima Ferraz Júnior, Fernanda Ribeiro Porto, Fabiana Aparecida Mayrink de Oliveira, Fernando Luiz Hespanhol and Rodrigo Guerra de Oliveira
The emergence of the COVID-19 pandemic changed the way in which education was delivered in early 2020, and the impacts of these changes continue to be questionable. The aims of…
Abstract
Purpose
The emergence of the COVID-19 pandemic changed the way in which education was delivered in early 2020, and the impacts of these changes continue to be questionable. The aims of this study were to evaluate: (1) the results obtained by students of the Dentistry course in the progress test carried out both before and after the pandemic, (2) the results obtained by a specific group of students who took the test in 2019–2022, and compare their results and (3) subjects that showed a reduction in the percentage of correct answers when the two tests were compared.
Design/methodology/approach
The progress test consisting of 100 multiple choice questions was applied before and after the pandemic to all students in the Dentistry course. The analyses were performed using the IBM SPSS for Statistics v.26 software program. The level of significance of 5% was adopted (<0.05).
Findings
The test was applied to 320 students in 2019 and to 272 in 2022, of whom the sample of this study was composed. The mean score values in 2019 (M = 49.10; SD = 12.03) were significantly (p = 0.026) higher than those in the year 2022 (M = 46.97; SD = 12.15), with the disciplines in the area of specific knowledge showing a greater drop in the percentage of correct answers by students. This study showed that the emergency remote education had a negative effect on the academic performance of students, based on the progress testing as an evaluation method.
Originality/value
Many studies that assessed the impacts of the pandemic on teaching were focused on the opinions of students. However, the great advantage of our study was the use of a theoretical assessment tool to verify student performance. The post-pandemic landscape beckons for comprehensive inquiries into these domains. This type of research would be valuable for gathering evidence relative to the performance of students after the emergency remote education.
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Lutz Taubert, Garrett Kay, Israel Wygnanski and Michael Ol
This paper aims to address shortcomings of current tiltrotor designs, such as the small aspect ratio of the wings, large download and the close proximity of the rotor tips. It…
Abstract
Purpose
This paper aims to address shortcomings of current tiltrotor designs, such as the small aspect ratio of the wings, large download and the close proximity of the rotor tips. It also aims to avoid the complex transition of tiltrotors to normal airplane mode.
Design/methodology/approach
This design combines tiltrotor and tiltwing aircraft designs into a hybrid that is augmented by active flow control, using a gimbaled channel wing for attitude control in hover.
Findings
The proposed hybrid design is based on experimental results of components that were tested individually for potential use in hover and steep ascend from a stationary position.
Originality/value
This research was inspired by the extremely short take-off of the V-22, when its rotors were tilted forward. It combines several design approaches in a unique way to achieve extremely short take-off capabilities combined with high-speed and reduced maintenance costs.
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Giuseppe Timperio, Kay Chuan Tan, Luciano Fratocchi and Stefano Pace
This study investigates Singaporean millennials’ attitudes toward luxury brands. The research focuses on the financial, functional, individual, and social dimensions of luxury…
Abstract
Purpose
This study investigates Singaporean millennials’ attitudes toward luxury brands. The research focuses on the financial, functional, individual, and social dimensions of luxury value perception and whether ethnicity influences these dimensions.
Design/methodology/approach
The research measures luxury value perception among millennials of the three main ethnic groups in Singapore (Chinese, Indians, and Malays) via more than 200 questionnaires. Data were analyzed through Kruskal-Wallis non-parametric ANOVA and cluster analysis.
Findings
Luxury value perception does not vary across ethnicity, with the exception of the financial value dimension. Four market segments of young luxury consumers in Singapore are identified and profiled. These segments do not differ in terms of ethnicity.
Research limitations/implications
Millennials are an evolving and moving population segment, and thus longitudinal analyses would be useful to develop a more comprehensive understanding of this segment.
Practical implications
Ethnicity does not affect luxury value perception. The results of the cluster analysis suggest that luxury companies should address the millennials as a global target sharing the same luxury value perception. At the same time, luxury companies can emphasize some different aspects (i.e., the financial dimension) of their value offer.
Originality/value
The research studies the most interesting market for luxury brands—millennials—in a fast-growing luxury market. It adds knowledge to the previous literature on luxury value perception. This research can guide managers to devise suitable marketing strategies addressing the millennials segment as a global market that has the same set of luxury values worldwide.