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Reports research which aimed to find the organizational conditions required for companies considering innovating their operating core by adopting any advanced manufacturing technology, and implementing and operating this technology effectively. Describes a model of the organization of manufacturing innovation which was used in longitudinal case studies of the adoption, implementation and early operation of flexible manufacturing systems (FMS), to analyse these processes and to find the conditions affecting their level of success. It appears that the activities, innovation roles, organizational arrangements and slack resources which are required according to the model determine most of the success of the innovation process. Concludes that the model contributes to our understanding of how to organize and manage complex processes such as manufacturing innovation.

Although the demand for Flexible Manufacturing Systems (FMS) is still growing, only a few companies are reported to have operational experience with these systems over a long period. Consequently, the supposed benefits of this new technology have yet to be widely proved in practice. The research reported was carried out to evaluate the experiences of a sample of early adopters of FMS in the United Kingdom, the Netherlands and Belgium, by means of longitudinal case studies. The extent to which the companies managed to achieve their FMS implementation goals is described, and the influence of technical problems, market changes and organisational pressures on goal achievement is demonstrated. It is concluded that in order to introduce and operate FMS successfully, adopters should approach FMS implementation management in a more integrated manner.

There are different views on how to gain a sustainable competitive advantage (SCA) for firms. This topic has become an important research area in strategic management. The purpose of this paper is to provide an approach for Chinese firms to use as a springboard to identify sources of SCA through marketing innovation.

Based on a cursory review of the generic literature on how to gain SCA, this paper considers innovation as a primary source of a firm's competitive advantage. From a practical viewpoint, marketing innovation is identified as a significant source of SCA, especially for those firms operating in the dynamic and competitive Chinese economic environment. Through an analysis of marketing innovations at the Huawei Technologies Co. Ltd in China, an approach is developed to help managers identify their unique sources of SCA through marketing innovation.

This study reveals marketing innovation results from a considered analysis of the various marketing factors in the environment and the inter‐relationships between these factors. Subsequently, new sources of SCA can be identified, based on a firm's previous sources of competitive advantage. In this process, different types of competitive advantage are viewed in a holistic framework, which provides the basis for improving firm performance.

The approach developed in this paper offers a basis for managers to identify their firm's unique SCA through marketing innovation.

The paper provides insights for academics and professionals in the field and adds to the literature on emerging economies and SCA.

The purpose of this paper is to report a recent technological innovation investigation to the Chinese enterprises with different ownerships. The goal of this research is to discuss whether there are innovation mechanisms in place, and to test the influence of the innovation mechanisms and the government policies to the Chinese enterprises' innovation performance.

The investigation and analyses are based on a survey to the firms (n=42) from different sectors in central China, for which a research framework and analytical model of firm‐level innovation in China was developed.

The paper finds that the innovation mechanisms in the Chinese firms are to a certain extent in place, and the market factor has become the driving force for the enterprises' innovation. By using the pooled‐variance t‐test for comparing means, the authors further tested that innovation mechanisms and the government innovation policies have positive influences on the innovation performance of the Chinese enterprises.

The first‐hand technological innovation situation of the Chinese firms are evaluated by the relevant firm leaders (insiders) and analyzed by a Western research team (outsiders), which is of great significance to the Western academic and practitioners.

The purpose of this paper is to describe an inventory of the strategic responses of institutional providers of mental handicapped care to the strengthening of consumer choice through a personal care budget (PCB)

Semi structured interviews were conducted among 26 providers covering 52 per cent of the total market volume of about 100,000 clients annually.

A representative number of providers was included; on average a percentage below the national average of PCB users was found to be served. Of the 26 providers, 16 indicated adaption to their strategy in response to expected consumer empowerment. The actual deployment of this response in the organisations seemed not to be very thorough or explicit. Surprisingly, as a growing part of PCB‐clients choose alternative providers, no concerns were raised concerning the possible emergence of new service providers.

Although the market share of PCB users is growing fast and existing providers do not seem to absorb this accordingly, a lack of market analysis and strategic behaviour of the traditional providers in response to this development was found. Based on this research growth of market shares of disruptive service providers can very well be anticipated.

The climate for technical innovation has been improving in the past few years in China. This paper describes a case research concerning technical innovation practices success in three Chinese state‐owned enterprises (SOEs) in the manufacturing industry. This is executed by applying a technical innovation audit tool based on “Western” good practices.

Studies on technical innovation in the Chinese SOEs started in the 1990s, but most investigations in this field were based on statistical survey and mathematical modelling. In this research, case study research method, including such strategies as open‐ended, in‐depth questions, intensive interviews and observations, are applied for the validity of information.

The data and results reveal that the investigated Chinese SOEs have already some mechanisms for innovation in place. But there is still room for improvement and enhancement with respect to the effect on innovation success. It is also concluded that benchmarking (through the application of the technical innovation audit tool) does guide the Chinese management toward deciding which innovation mechanisms to adopt so as to provide the basics for innovation success. Additionally, based on the case studies the interesting conclusion could be drawn. In the context of the Chinese economy in transition, the case companies with less openness to the market (i.e. with high government involvement) have a more widespread use of innovation mechanisms.

The last finding seems to contradict the positive relationship between market focus and innovativeness as suggested in “Western” innovation management theories. For clarification we relate this to the way the SOEs deal with their adaptive cycle, thereby considering their way of dealing with (increased) complexity as compared to “Western” companies (complexity absorption versus reduction). The considered cases are embedded in the institutional setting of China in transition. Therefore, the conclusions and findings enrich the theory of transition by revealing the point that entering an open market abruptly may not be the solution for SOEs, which are rooted in a socialist economy, to become more competitive and more innovative. This was mostly elaborated through the influence of the two main stakeholders (i.e. government and customer/end‐user) on the openness of the SOEs and their use of innovation mechanisms in China, the largest socialist system of the world.

This paper is based on a doctoral research project, containing reliable, first hand data from the practice.

The objective of this study is to determine the relative importance that the visually impaired give to restaurant service attributes during leisure outings, and the relative utility they allocate to the various levels of these attributes.

The study was conducted in two stages. The first stage consisted of exploratory research using focus groups; the second consisted of a survey using a structured questionnaire administered to 203 visually impaired consumers; conjoint analysis was used.

The ideal restaurant profile for survey respondents is one in which: the menu is read by the server; service is provided by empathetic servers; low‐intensity light and sound are used; round tables are preferred over rectangular tables; and the server can be summoned using a button.

The use of a non‐probabilistic sample may limit the generalizability of findings.

This study's results can be useful to restaurant managers by improving their understanding of the needs of visually‐impaired consumers.

The study contributes to the inclusion in society of the visually impaired as consumers by giving them a voice to express their needs and wants.

Previous studies have not considered the relative utility conferred to restaurant attributes by consumers. The use of conjoint analysis allows the evaluation of the relative importance of these attributes and their levels, while at the same time shedding light on tradeoffs made by the visually impaired consumer in selecting restaurant attributes.

Frontline employees’ suggestions are relevant for employee-driven organisational change because their knowledge is partially constructed from direct contact with customers and indirectly with competitors. The employee’s personality is a paramount individual characteristic that can exert a major potential influence on the proposal and implementation of those suggestions. This study aims to discuss the impact of the personality dimensions in the Big Five model (i.e. extraversion, neuroticism, conscientiousness, agreeableness and openness to experience) on suggestions generated by frontline employees and implemented in their firms.

A questionnaire was prepared based on a review of the academic literature. The 5 presented hypotheses were tested with data from 167 frontline employees from hotels in Tenerife (Spain).

Results show the relevance of frontline employees’ three characteristics of personality regarding the employee-driven organisational change. Thus, their extraversion, neuroticism and lack of direction tend to be relevant drivers of the suggestion and implementation of change.

Frontline employees act as change agents in hospitality firms. Managers should develop recruitment processes that allow to select individuals prone to proposing innovative suggestions and creating a friendlier system for submitting and defending them.

Employee-driven organisational change becomes crucial for the survival and growth of hospitality firms. Relatively few studies have been conducted on the role of frontline employees as change facilitators in the sector. This study contributes to shedding light on this research gap from a personality approach and the study also provides practical implications to increase valid suggestions in the hospitality sector.