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The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms.

The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualitative analysis.

The findings show that the quantity of information and communication are important drivers towards building trust perceptions, while an overall lack of interaction between users and the marketplace provider intensifies perceived risks.

The authors validated the importance of trust and the authors have illustrated that the critical conditions that hinder trust formation are information asymmetry as well as the lack of interaction. What is also an interesting implication is that the impact of both of these can be exacerbated when there is a perceived lack of support among users and between them and the marketplace operator.

This study aims to investigate the relationship between information and communication technologies (ICTs) use and work performance during the coronavirus disease 2019 (COVID-19) pandemic. Specifically, it aims to understand what the role of task–technology fit is, and what effect this has on feelings of loneliness of individuals and their subsequent work performance. As a large proportion of workers are required to work from home during the ongoing COVID-19 pandemic, understanding what aspects contribute to higher performance and reduced negative psychological outcomes is of increased practical and research interest.

To explore these questions, a quantitative approach that employed a sample population of 357 individuals who worked from home during the COVID-19 pandemic was used. Using a convenience, purposive and snowball sampling approach the authors collected data through a custom-built online questionnaire, and analyzed the data using structural equation modeling (SEM).

The results highlight the effect that high task–technology fit has in both directly and indirectly influencing work performance of individuals. The authors find that by designing ICTs based on task–technology fit principles, individuals are less likely to experience feelings of loneliness while working from home and are more prone to perform better in their work-related tasks.

This study offers a new perspective on the role fit of tasks with technology have on influencing psychological states, and indirectly influencing work-related outcomes. The authors, therefore, expand the understanding about why task–technology fit is sought after by explaining part of the psychological mechanisms through which it has an effect on work performance.

Research has found that the implementation of learning‐based systems development is a complex issue since it requires the input of employees at all levels of an organization. Successful implementation is a challenge for organizations as the basic training and education offered by them and the particular experiences of the individuals on their own and other factors such as fear and ignorance prevent such actions. For this purpose, the addition of other elements is also required. This research aims to identify and explain the usage of the elements that can encourage employees to contribute the inputs necessary for learning‐based systems development.

To achieve this aim, this research developed a conceptual framework based on the concepts of meta‐abilities and tacit knowledge externalization and sharing. To illustrate the application of the framework in a real life setting, a case study approach that involved a large manufacturing organization in Malaysia was employed.

The processes undertaken in the novel conceptual framework of this research should ensure that organizational information systems are subject to continual re‐examination and modification. By internalizing a system's operations, individuals can improve actions by acquiring better knowledge and understanding, which is the learning process. It was concluded that the future focus for the management of information in organizational learning should be towards the development of an individual's meta‐abilities and creating a suitable organizational culture and infrastructure such that knowledge sharing is promoted.

Generally, this paper offers a contribution by illustrating the application of a conceptual framework in a practical situation; thereby demonstrating a theoretical and practical understanding of the integration of staff members into the IS development process.

To describe the development of a survey instrument designed to measure consumer perceptions of the broadband adoption within the UK households.

A survey research approach was employed to achieve overall aim and following three objectives of this research: to identify initial items that may help to explain the broadband adoption behaviour and determine them employing an exploratory survey approach; to confirm the representativeness of items to a particular construct domain employing content validity approach; and finally, to test the instrument in order to confirm the reliability of items and construct validity.

The final outcome of the instrument development process that culminated from the confirmatory study was a parsimonious, 39‐item instrument, consisting of ten scales, all with acceptable levels of content validity, reliability and construct validity.

The developed instrument is relevant to both academic and practitioner communities who hold a particular interest in the study and management of broadband adoption from the household consumer perspective.

The most conspicuous contribution of the paper is to provide a reliable instrument that is fundamental to measure the household consumer's perceptions of adopting broadband internet.

Diffusing tacit knowledge, a transparent and subjective form of knowledge, needs an individual’s ability to externalize and sharing of this knowledge. This paper proposes a framework for the diffusion of tacit knowledge by using the concept of meta‐abilities. The argument of this research is that meta‐abilities develop individual influencing skills and sharing attitudes. These two elements in turn enable individuals to externalize their tacit knowledge in the form of creative idea, actions, reactions and reflection. Documenting these externalized and shared knowledge can provide a basis to keep information systems (IS) updated with relevant and reliable “best practices”. From a discussion of this framework, it is concluded that the future focus for the diffusion of tacit knowledge should be toward an individual’s meta‐abilities development that develop creativity and interpretivity. There should also be an impetus towards creating the right organizational culture and infrastructure that promotes tacit knowledge sharing and externalization within and between employees.

Teamwork is increasingly seen as a prerequisite for many job functions within those organisations seeking to sustain total quality management (TQM). However, the daunting task of creating a teamwork environment within many companies is often left to pro‐active senior management that assumes the responsibility for creating a culture of interdependency. The opportunity for maximising employee potential through empowered teamwork represents a challenge for many managers. These managers who often become champions for success inevitably contribute towards improving organisational performance through re‐engineering the people process. This paper describes a reflective case experience of a small to medium enterprise that developed a team‐based organisation, where all employees were empowered to challenge the status quo, implement continuous improvement strategies and, thus, strive towards TQM. The paper describes how the formation of self‐directed work teams (SDWTs) is used as a strategy for motivating a diverse group of people with different attitudes, skills and personalities, to work together towards common business goals. Particularly, emphasis is placed on the role of the team facilitator within dynamic teams, and the necessary attributes of such a facilitator are identified. This identification also assists in providing an understanding of how a facilitator can assist in curtailing conflict. The benefits experienced by the case study as it sustains its TQM efforts through flexible SDWTs are also identified.

Using the case study of a small firm this research study aims to understand the actions required for diffusion of an innovation in a small firm.

The research used a qualitative approach involving interviews, referring to archival documentation and observations to understand the actions required for diffusing an innovation in an SME.

From this case study various institutional actions specific to a small firm were identified as a result of government intervention. Classic theories of adoption and use such as, TAM, TPB, TRA or DoI can quantify measures but cannot explain the impact of the actions that the applied King et al. framework did. Further, although these actions are not directly evident, using the qualitative findings and analysis it can be seen that they are important for the diffusion of an innovation. It can also be learnt that these institutional actions can be vitally important for the growth and development of a future innovation. Although the role of government intervention was small in monetary terms, the mere presence of government representation was critical to ensure that the proposed plans and measures were implemented in the appropriate manner and at the appropriate time, both for the small firm and for the government. In terms of the theoretical framework's institutional actions it can be learnt that not all action outcomes are clearly visible. Some are tangible, while others are not. This implies that to diffuse innovation, there needs to be an understanding of monetary, human and other such resources to form a better understanding. However, most importantly it can be concluded that the diffusion framework developed by King et al. provides a clear picture of the diffusion of an innovation and is most useful for understanding not only national government interventions that previous research identified. Previous institutional actions research has not clearly shown how a micro understanding of the impacts of the various actions can be obtained, of which this study provides further evidence.

Collaborative arrangements between HEIs, SMEs and government funding agencies are increasingly encouraged. This paper examines and understands the impacts of strategies used for diffusing innovations, of which the SME and KTP contexts have fewer studies.

Aims to investigate the importance of communication and conflict on the development of reengineering teams and attempts to answer the following research questions: is the team development of a reengineering team affected by conflict and communication, and if so, what are the types of communication and conflict that do affect it?

Presents a theoretical perspective with a literature review of such aspects as conflict and communication. Details research methodology and then utilises evidence from a single in‐depth case study. Explains how the analysis occured and discusses the findings.

It was found that conflicts are not productive for the organisation and therefore conflict resolution is sought. In order to resolve the conflicts existent within the teams, the role of face‐to‐face communication was considered to be pertinent.

For industry that is always searching for ways to curtail excessive costs, an understanding of the issues of conflict, team development and communication is offered. This means that by examining the guidelines offered within this paper, a convenient method of identifying and solving these issues is provided.

The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making expeditious attempts to provide online public sector products and services on a nationwide basis. However, there are certain regions and groups of the populace in a country where this aim will not be achieved. Aims to focus on this.

Using two comparative case studies and a combination of qualitative and quantitative data, this research identifies the challenges being faced by the UK government in ensuring e‐government products and services to both the rural and urban areas. The London Borough of Hillingdon is used to illustrate the case of the urban area, whilst Conwy County Borough Council is the rural case.

The research found that while citizens' backgrounds influenced accessibility to e‐government services in the urban area, geographic location related issues were posing problems to the same in the rural area.

While illustrating a digital divide, this implies that the UK government still has challenges to overcome, as it has to obtain and convince the citizens to attain internet access that will allow them to acquire the online products and services offered by the government. Amongst other challenges to be encountered are how to overcome the organisational and technical issues that could impede the desired integration of business processes and technologies across government institutions for effective e‐governance.

Addresses issues that the UK has to overcome in providing online public sector products and services offered by the government.