Search results

In Malaysia, the rapid urbanization that has been taking place since 1970s has made the housing development sector a key factor in the growth of Malaysia's economic prosperity. This paper aims to shed light on the performance of housing developers in Peninsular Malaysia by looking into the financial and non‐financial measures.

The organizational performance of 57 housing developers was studied by measuring their financial and non‐financial performance in the period 2006‐2008 using the Business Performance Composite Index.

The results of the study revealed that the performance of housing developers in the period 2006‐2008 has been growing in terms of profit margin, financial growth, and number of employees. Small and big housing developers were better than medium‐sized housing developers in terms of profitability.

This paper is unique because it looks into the financial ratios of return on investment, return on assets, and return on sales, which will clearly show how those housing developers have been performing financially in the period 2006‐2008.

The purpose of this study is to assess the influence firm reputation on behavioral intentions and to examine the moderating role of failure attributions in the relationship between firm reputation and behavioral intentions.

The sample used in this study consists of 127 airline passengers in an airport in Iran. The data were collected via a structured survey.

Based on the findings firm reputation has a significant and positive relationship with behavioral intention. Additionally, hierarchical regression analyses confirmed the moderating role of failure attributions in the relationship between firm reputation and behavioral intentions.

This study examines only one service context; consequently, the results cannot be generalized to other service industries.

By understanding the important role of firm reputation, service organizations understand that carefully building and maintaining reputation is paramount for continued success as this study shows that an excellent reputation directly affects how customers respond to failures.

Although, prior research has developed an understanding of the role of firm reputation on behavioral intentions, however, this study additionally examined the role of failure attributions as the moderator in this relationship.