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The purpose of this paper is to better understand the “black box” of how coaching is enacted and how it unfolds in practice. Indeed, some of the mixed results concerning the efficacy of executive coaching appear anchored to the confusion and surrounding ambiguity of the episodic and processual nature of coaching. In this conceptual paper, the authors turn to the power of metaphor to explore how executive coaches, either consciously or subconsciously, approach and enact their role.

This paper is a conceptual or theory paper with a heavy practitioner focus. The authors did augment and enhance their assertions with semi-structured interviews of coaches, a therapist, a pastor and physical trainers. Institutional review board approval was granted.

The authors identify two core metaphors that enjoy some dominance in how executive coaches make sense of their role and duties: coach-as-pastor and coach-as-therapist. Considering some of the limitations of the existing metaphors, the authors offer an alternative metaphor, coach-as-physical trainer, that may offer a more compelling, comprehensive and accurate portrayal of the executive coach.

The metaphors that coaches embrace, inarguably, impact how they perceive and enact their role. For these reasons, the authors suggest that expanding the domain of possible metaphors serves both the study and practice of executive coaching. The authors offer a new, alternative, metaphor that may change how coaches think about and execute their role.

The authors challenge two widely accepted metaphors that are often used in how coaches approach and enact their roles. They provocatively dissect these metaphors to expose limitations and inaccuracies. Given these limitations, the authors offer a new metaphor in which to view the study and practice of coaching.

In this paper, we problematize the prevailing assumptions in the executive coaching literature that effective coaching is deliberative, trust-based and relational in nature, thereby requiring significant time investment before the focal leader might realize enacted benefits from the coaching. Contrary to these prevailing assumptions, we propose five contingencies wherein a more direct, performance-first approach to coaching may be more effective.

This conceptual paper reviews relevant literature to develop testable propositions regarding directive coaching contingencies.

We develop propositions that argue executive coaches will need to employ a more directive, urgent and accountable coaching relationship when the executive's career is in jeopardy, the organization is in distress, if the leader needs to signal legitimacy, if the coaching occurs within the boundaries of a high reliability organization or if the coach is working with an executive who has interim status.

This paper intends to advance the theory and practice of executive coaching by challenging executive coaching orthodoxy regarding the need for a deliberative, relational approach to coaching. Future research should broaden this theorizing and empirically test our propositions.

Teleworking is often indicated as a flexible working arrangement. This paper seeks to highlight that flexibility is just one positive characteristic of telework and to demonstrate both the strategic and practical implications of adopting telework. In addition, it aims to highlight best practices and specific activities that enable telework to achieve its full potential.

Drawing on a series of interviews, personal experiences and observations encompassing a wide range of organizations to include profit and non‐profit/government across a variety of industry sectors that include retail, high technology, manufacturing and hospitality and service, the paper provides an overview on how to make telework work effectively and smoothly within profit and non‐profit organizations. Moreover, it confronts the leadership literature to examine how leadership – not technology – is the critical variable in telework success.

In the most successful cases of telework, organizations and individuals were seen to fuse technology and leadership to do work without the limitations of geography, time or physical presence. Thus, while many may embrace telecommuting or telework almost exclusively for its flexibility benefits, the most successful organizations and individuals welcomed telework, first and foremost, as a source of competitive advantage.

The paper departs from traditional management thought on two fronts. First, it is contended that the essence behind successful telework arrangements is more of a function of leadership than of technology. Second, and related to the previous point, the paper suggests that a creative, innovative and progressive leadership mentality is necessary in the design and implementation of telework programmes. As a result, many managers must be willing to depart from long‐held and conventional notions of leadership.

The study of top management teams, which began with confidence, optimism, and promise, has been plagued by criticisms arising from mixed or weak findings and poor explanatory power of firm outcomes vis‐à‐vis other variables. This paper argues that the disputed phenomenon of top management team relevance can be enhanced through the inclusion of several intervening variables. To achieve that end, several perspectives had to be synthesized in order to arrive at an integrated framework of nine key variables that may illuminate: (1) the circumstances as to when and to what extent top management teams have discretion to both make and implement strategic decisions, and, hence, have the greatest impact on a firm’s competitive posture, (2) the impact of such discretion on a firm’s competitive posture.

Embedded within firms are unique stores of intangible human assets that likely influence the way firms compete. We argue that human and social capital of a firm, particularly at the upper echelon level, contributes to the firm’s awareness of the competitive environment and its motivation and ability to undertake numerous, complex, and strategic competitive actions, and therefore improve its competitive intensity. By examining how human capital and intra firm social capital influence firm competitive intensity, we advance a humanistic perspective of firm competitive behavior and outline several implications for future research.

Recent lapses in the management of high hazard organizations, such as the Fukushima event or the Deepwater Horizon blast, add considerable urgency to better understand the complicated and complex phenomena of leading and managing high reliability organizations (HRO). The purpose of this paper is to offer both theoretical and practical insight to further strengthen reliability in high hazard organizations.

Phenomenological study based on over three years of research and thousands of hours of study in HROs conducted through a scholar-practitioner partnership.

The findings indicate that the identification and the management of competing tensions arising from misalignment within and between public policy, organizational strategy, communication, decision-making, organizational learning, and leadership is the critical factor in explaining improved reliability and safety of HROs.

Stops short of full-blown grounded theory. Steps were made to ensure validity; however, generalizability may be limited due to sample.

Provides insight into reliably operating organizations that are crucial to society where errors would cause significant damage or loss.

Extends high reliability research by investigating more fully the competing tensions present in these complex, societally crucial organizations.

To provide insight, explanation, and empirical evidence into how and why CEOs get paid the amounts that they do.

This paper blends several methodologies. Using qualitative interviews with several high level managers, it develops a coding listing to capture how pharmaceutical firms compete within their industry. The paper then uses a structured content analysis approach to capture the specific and observable competitive moves that pharmaceutical firms launch.

Base pay and bonus of the CEO are greater for firms that launch higher volumes of competitive actions. Furthermore, the variety of competitive moves appears to influence a CEO's base salary.

This study has limited external validity since the firms in this sample are all large US pharmaceutical firms. The research implication is that, to date, firm size and past performance were identified as the single greatest predictors of CEO pay. Findings from this study suggest that how a firm behaves in a competitive context is as important as static characteristics of the firm (e.g. size) in predicting CEO pay levels.

Findings of this study begin to inform how directors may arrive at compensation decisions for CEOs. Since governance and CEO pay is becoming a more salient topic, this study suggests that directors can be trained or counseled on how to make more appropriate and refined decisions regarding CEO pay.

This paper employs a unique methodology to arrive at a question that is important, but under‐researched. Namely, we inform audiences who are concerned with how and why CEO's get paid what they do. Because CEO paychecks are a significant organizational expense, more research into how and why CEOs get paid a certain level is important theoretically and practically.

Following approaches consistent with the qualitative research tradition, attempts to capture the essence of the full‐time graduate student experience. Using the constant comparative method, analyzes several sources of data to arrive at a grounded theoretical model of the graduate student experience. Findings suggest that stress is at the core of the graduate student experience and is amplified by conflicting demands and internal conflict unique to this type of student. Additionally, international graduate students appear to face some tremendous obstacles that span both their personal and professional lives. Also identified are several of the tactics and mechanisms that students adopt to reduce hardship as they proceed through their respective programs. Finally, implications for current administrative practice and future research are discussed.

This study aims to offer insights into the contextual and situational variables that influence volunteering choices.

An analysis of European and US business students’ volunteering experiences is performed. Cross-cultural and experiential outcomes are compared and contrasted at both the undergraduate and graduate levels.

A majority of volunteering decisions are made without thoughtful reflection, based on convenience in an effort to reduce personal hardship, and influenced heavily by institutional and organizational structures.

These results call into question the notion that volunteering-related choices are deeply personal, purposeful and/or reflective decisions. Moreover, the findings begin to explain why volunteerism continues to be dogged by labels such as “ineffective”, “inefficient” or “lacking in value” when benchmarked against expectations.

In light of and due to the spike in concern regarding high hazard industries, in general, and nuclear power plants (NPPs) in particular, resulting from the Japanese earthquake and crisis at Fukushima, the purpose of this paper is to offer an innovative organizational development (OD) intervention that may enhance safety and operational performance directed at these critical organizations.

Drawing on and integrating key elements of strategy, leadership coaching and development and assessment, the authors describe and detail an intervention designed to bring a troubled NPP to a state of reliability.

It was found that performance improved in a relatively short amount of time from implementing this OD tool.

The findings contained herein may apply to any organization aiming to improve on safety and operational performance.

The paper's findings should appeal to high hazard and high reliability organizations, such as those found within the energy industry, that must continuously strive toward improved operational and safety performance.