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The purpose of the paper is to present a service design (SD)-based methodology developed to help small and medium enterprises (SMEs) undertake organisational change.

This research used the design science research methodology, which enabled the creation of the Service Design for Organisational Change (SD4OCh) methodology. A real case study of a small service company specialised in neuropsychological disorders was used for the definition and validation of SD4OCh.

The main outcome of this study is the SD4OCh methodology, which is based on three key stages: diagnosis (knowing where to begin by detecting the organisation's strengths and weaknesses), innovation (improving the structure/processes and designing/redesigning services by employing a customer-centric approach), and implementation (enabling the definition of the route towards organisational change). There is also a transversal evaluation stage, which quantifies the organisational changes.

This study adds valuable knowledge to the service science research field and contributes to the awareness of the usefulness of SD theory within companies, especially those which are small and medium-sized, since those companies lack the tools and methods required to tackle organisational change, signifying that the challenges the companies confront are different to those of larger companies.

Although this is a SD-based research, the SD4OCh methodology was developed in order to enable companies to make holistic changes, namely, to innovate their services, structure, and processes, thus supporting and guiding organisational change.

This paper aims to examine the relationship between individual bicultural identity and attitudes toward diversity. The authors also theorize and test the mechanism through which individual bicultural identity will be more likely to result in positive attitudes toward diversity.

The authors collected survey data drawing from two different samples and two different measures of attitudes toward diversity. To test the hypotheses, the authors conducted structural equation modeling analyses.

The authors found that individual bicultural identity increases positive attitudes toward diversity and cultural intelligence partially mediates this relationship. Individual bicultural identity increases positive attitudes to others not necessarily known to us.

The authors integrate the cultural intelligence framework and the common in-group identity model in assessing the role of cultural intelligence in both individual bicultural identity and attitudes toward diversity.

Analizamos la relación entre la identidad individual bicultural y las actitudes hacia la diversidad. También discutimos y probamos los mecanismos a través de los cuales, es más probable que una identidad individual bicultural se asocie con una actitud positiva respecto a la diversidad.

Recopilamos encuestas con dos muestras distintas y usando dos medidas diferentes de actitudes en torno a la diversidad. Para probar las hipótesis, llevamos a cabo un análisis del modelo de ecuaciones estructurales.

Encontramos que la identidad individual bicultural aumenta las actitudes positivas hacia la diversidad y que la inteligencia cultural parcialmente media esta relación. La identidad individual bicultural aumenta las actitudes positivas hacia las demás personas, que no necesariamente conocemos.

Integramos el marco de la inteligencia cultural y el modelo de identidad común en grupo para evaluar el rol de la inteligencia cultural tanto en la identidad individual bicultural como en las actitudes en torno a la diversidad.

Examinamos a relação entre a identidade bicultural individual e as atitudes em relação à diversidade. Além disto, teorizamos e testamos o mecanismo através do qual a identidade bicultural individual terá maior probabilidade de levar a atitudes positivas em relação à diversidade.

Coletámos dados de pesquisa a partir de duas amostras diferentes e duas medidas diferentes de atitudes em relação à diversidade. A fim de testar as hipóteses, realizamos análises de modelagem de equações estruturais.

Descobrimos que a identidade bicultural individual acrescenta as atitudes positivas em relação à diversidade, e que a inteligência cultural medeia parcialmente esta relação. A identidade bicultural individual acrescenta as atitudes positivas em relação aos outros não necessariamente conhecidos por nós.

Integramos o quadro da inteligência cultural e o modelo de identidade intragrupo comum na avaliação do papel da inteligência cultural tanto na identidade bicultural individual como nas atitudes em relação à diversidade.

The purpose of this paper is to propose a methodology for assessing thesauri and other controlled vocabularies management tools that can represent content using the Simple Knowledge Organization System (SKOS) data model, and their use in a Linked Open Data (LOD) paradigm. It effectively analyses selected set of tools in order to prove the validity of the method.

A set of 27 criteria grouped in five evaluation indicators is proposed and applied to ten vocabulary management applications which are compliant with the SKOS data model. Previous studies of controlled vocabulary management software are gathered and analyzed, to compare the evaluation parameters used and the results obtained for each tool.

The results indicate that the tool that obtains the highest score in every indicator is Poolparty. The second and third tools are, respectively, TemaTres and Intelligent Theme Manager, but scoring lower in most of the evaluation items. The use of a broad set of criteria to evaluate vocabularies management tools gives satisfactory results. The set of five indicators and 27 criteria proposed here represents a useful evaluation system in the selection of current and future tools to manage vocabularies.

The paper only assesses the ten most important/well know software tools applied for thesaurus and vocabulary management until October 2016. However, the evaluation criteria could be applied to new software that could appear in the future to create/manage SKOS vocabularies in compliance with LOD standards.

The originality of this paper relies on the proposed indicators and criteria to evaluate vocabulary management tools. Those criteria and indicators can be valuable also for future software that might appear. The indicators are also applied to the most exhaustive and qualified list of this kind of tools. The paper will help designers, information architects, metadata librarians, and other staff involved in the design of digital information systems, to choose the right tool to manage their vocabularies in a LOD/vocabulary scenario.

The purpose of this article is to present the results of research carried out by the research group on human security and local human development of the Hegoa Institute since 2007. It aims to further the understanding of the processes of local human development, proposing analytical categories for this purpose and showing their application to the study of concrete cases.

To this end the experiences of the reconversion of the sugar industry of Holguín (Cuba) and the development of the Saharan population in the refugee situation of the Tindouf camps were selected. The methodology applied includes three dimensions. On the one hand, the analytical framework, which includes a comprehensive framework of local human development processes. Furthermore, research techniques applied have been qualitative techniques considering them the best approach to study the complexity of social processes. Finally, the paper contrasts the opinions and views expressed in research with the results obtained during evaluations conducted by the institutions responsible for implementation, as well as bibliography of reference.

Main conclusions refer to the collective capacity of the two societies to take control of their development model, the collective capacity of resilience and to the contradictions in processes of appropriation of local human development.

This work synthesises and sets out the main conclusions drawn both from analysis of the latest approaches to the theoretical framework of human development, and from the two case studies dealt with in the field work.