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Given the growing relationship between Nigeria and the USA, the purpose of this study is to compare conflict communication of Nigerians and Americans.

A total of 186 Nigerians and 214 Americans completed an online survey of Hammer’s (2005) Intercultural Conflict Style Inventory as well as items about the effect of conflict on team collaboration.

Contrary to expectations, Nigerians reported using more direct, whereas Americans reported using more indirect, communication when confronting conflict despite the stereotype that Americans are typically direct or more likely to say what is on their minds. However, consistent with expectations, Nigerians reported exercising more emotional restraint, whereas Americans favored the use of emotional expressiveness in conflict.

Overall, Nigerians were more concerned than Americans about the negative effect of conflict on team collaboration in the workplace. This concern was associated with the use of directness, indirectness and emotional restraint. Further, an exploratory structural equation model showed that the use of emotional expression was affected, in different ways, by several aspects of work and communication. Implications of these results are discussed along with directions for future research.

Computer assisted instruction (CAI) is a powerful technology that librarians have been quick to discover. However, surprisingly little quality software exists for library applications. Librarians are faced by the necessity of designing their own software to support specific objectives. The design and production of CAI software involves numerous steps, which are discussed in this article.

The term computer‐assisted instruction, or CAI, may apply to all instructional uses of the computer. More specifically, CAI means using the computer as an instructional tool: to present new information to the user, test a user's knowledge of information previously presented, or allow her or him to discover new concepts. No instructor need be present, since the user interacts directly with the computer. All necessary directions are included within the lesson. The user is allowed to control the process by pressing keys to advance or review, all at his or her own pace. The lesson may require the user to answer questions periodically, and will react appropriately to the user's responses. Animation and graphics may be used to add visual interest and aid in the understanding of difficult concepts. Various modes of instruction and innovative design strategies help make CAI lessons stimulating for the user. Lessons may be done at any time, and the instructor may be spared many hours of time‐consuming or repetitious instruction.

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the fifteenth to be published in Reference Services Review, includes items in English published in 1988. A few are not annotated because the compiler could not obtain copies of them for this review.

The purpose of this study is to investigate the value investors place on S&P index additions relative to uncertainty surrounding the firm and the market. Investors look for reassuring signals or tell-tale signs around uncertainty.

Variation in the market response to announcements of S&P additions to the 400, 500 and 600 indices is examined against measures of risk factors. Internal risk factors include firm size relative to the index, total firm risk and liquidity, and whether the firm is a brand new index entrant. External risk factors related to market uncertainty are measured by the Chicago Board of Exchange volatility index.

Firms with lower market capitalization relative to the index, higher total risk, lower trading volume and first-time entrants to any S&P index elicit a positive market reaction compared to firms with less pricing uncertainty. In times of increased market uncertainty, investors tend to place more value on signals from respected institutions such as S&P, and riskier firms benefit more from inclusion in the S&P index. Overall, this study finds that the market overreaction is explained by the degree of uncertainty surrounding the added firms, as well as by the degree of market uncertainty at the time of the announcement.

The findings of this study suggest that investors interpret the prospect of S&P index addition as an opportunity for firms to reduce uncertainty surrounding them, and thus partially hedge their exposure to market uncertainty by joining an index tracked by dozens of index funds. The value of such a hedging strategy rises for riskier firms during market turbulence.

This paper aims to apply the Capital Market Liability of Foreignness (CMLOF) framework to the audit fees of a sample of foreign firms listed on US exchanges to examine whether American auditors price foreignness.

The four components of the CMLOF are institutional distance (civil versus common law system and enforcement), information asymmetry (disclosures and mandatory IFRS adoption), unfamiliarity (exports, English language and geographical distance) and cultural difference [Hofstede (1980) dimensions of culture]. These variables are examined in a regression model that explains audit fees to determine the auditor perception of risk associated with the CMLOF.

Examining the factors that mitigate perceived agency costs, this investigation determines that auditors price risk according to each component of the liability of foreignness. Audit fees are higher for shareholders of firms headquartered in countries exhibiting greater institutional distance, unfamiliarity and cultural distance. Audit fees are higher for firms when their home country requires additional disclosures or the adoption of IFRS to reduce information asymmetry.

CMLOF is costly for capital market participants and has implications for auditors, shareholders of foreign firms and managers considering listing in the US Auditors, and investors should carefully assess this risk for pricing and valuation, and managers should take action, to the extent possible, to reduce the firm-specific level of unfamiliarity and increase transparency.

This paper is the first to apply the CMLOF to examine whether auditors price aspects of foreignness of their non-US-headquartered clients.

The purpose of this paper is to examine antecedents of consumer online spending.

A sample of 766 college students in the USA completed surveys using intercept interviews on a college campus. The research examines the consumer's level of technological savvy, experience with online shopping, level of confidence that online activities are not monitored, worry about other parties obtaining credit card information, comfort providing personal information online, and concern for online privacy when predicting the amount a consumer will spend online.

The findings reveal that consumer experience with online shopping and level of comfort with providing personal information online were significant predictors of the amount spent online. Surprisingly, privacy concerns were not a significant factor in online spending.

The results provide useful information to online marketers and privacy advocates by revealing factors that influence the amount spent by consumers via the internet.

This paper fills an identified gap in the literature on online shopping in that most research to date has either focused on regulatory issues or consumer demographics related to online privacy concerns.

Online database revenues up 28% Amidon/Litman, a consulting and research firm out of New Jersey, has released a report that states online revenues for 1988 were $1.03 billion for eight business‐to‐business markets. This represents a 28% growth rate over 1987, according to the report Vertical Information Markets & Company Profiles: A Dance Card. It contains lists of interesting information products and players suitable for acquisition, joint venture and product development.

Over the past decade, academic librarians have identified increasingly sophisticated learning objectives for programs of bibliographic instruction. The new objectives include the use of conceptual frameworks, the development of skills in topic analysis and problem solving, and the study of scholarly communication and bibliographic structure in a particular field of knowledge. As these objectives gain acceptance in library instruction programs nationwide, the old, familiar objectives, such as learning how to use an index, have become the target of growing criticism.

The purpose of this paper is to explore the destination image of Mongolia held by actual and potential tourists, including how such images are formed and its implications in destination marketing.

A quantitative research was undertaken in order to understand the image of Mongolia held by actual and potential tourists and how such images were formed. An online questionnaire survey, that utilized structured questions, was carried out in leading travel blogs.

Destination image plays an important role in determining whether a destination will be visited or not. Actual visitors' experience and perception of Mongolia was found to be highly positive and showed that generally the projected image represents an accurate picture of Mongolia. However, many potential visitors perceived Mongolia to be a long haul destination, that is remote and isolated.

Successful destination marketing campaigns will require tourism marketers to understand how those images are formed. This information will enable them to project a positive image to the right target markets. Understanding the information sources is beneficial to long haul destinations such as Mongolia, which can use such channels to promote their destination.

Most destination image studies have concentrated on mainstream tourism destination and less popular long haul destinations such as Mongolia have received little, if no, attention. This paper will appeal to destination marketers of other long haul destinations who are seeking to position their destination in the right target markets.