Christine Communal and Barbara Senior
This paper looks at the relationship between national culture and management through an examination of the messages conveyed by a sample of British, French, and German…
Abstract
This paper looks at the relationship between national culture and management through an examination of the messages conveyed by a sample of British, French, and German advertisements for management positions. The results from the study show that there are clear differences in management philosophy and practice, as perceived from the literature and the messages conveyed by a sample of advertisements in the UK, France and Germany.
Details
Keywords
JungYun (Christine) Hur and SooCheong (Shawn) Jang
Given the increasing importance of relationship management in service recovery encounters, this study aims to investigate the role of consumer–organization relationship norms…
Abstract
Purpose
Given the increasing importance of relationship management in service recovery encounters, this study aims to investigate the role of consumer–organization relationship norms (communal versus exchange) in connection with the service recovery process.
Design/methodology/approach
Based on a thorough review of the previous literature, the model was developed. Using a scenario-based survey method, a total of 204 usable responses were obtained via self-administered questionnaires in the USA. Anderson and Gerbing’s two-step approach was used to assess the measurement and structural models.
Findings
The findings indicate that consumers’ recovery processes are influenced by relationship norms. For consumers in the communal relationship, perceived social recovery had a greater influence on satisfaction with the service recovery. Consumers in the exchange relationship reacted more sensitively to perceived economic recovery in terms of satisfaction with the service recovery.
Research limitations/implications
The focus of this study is restaurant consumers’ responses to service recovery in the context of an established relationship. Therefore, the results may not be generalizable for other consumers and segments.
Practical implications
The findings have important implications for increasing the understanding of consumer behavior in established relationships and suggesting effective recovery strategies.
Originality/value
This study investigates the effect of different relationship norms that could explain varying consumer responses to service recovery within a high-quality relationship. It also provides directions for improving consumers’ satisfaction with service recovery. This differs from previous studies that mainly focused on relationship quality.
Details
Keywords
Robert James Warwick, Adam Palmer and Janet McCray
This paper aims to explore the impact of action learning (AL) on an individual and an organisation, particularly the process by which each affected the other. The organisation is…
Abstract
Purpose
This paper aims to explore the impact of action learning (AL) on an individual and an organisation, particularly the process by which each affected the other. The organisation is a UK National Health Service (NHS) Trust that includes two hospitals.
Design/methodology/approach
This is a single person case study involving a clinician, but the voice of an author can also be heard. It involves the experience of the individual as they experience AL as part of a leadership development programme leading to a postgraduate certificate. The authors explain their caution of the case study approach and in doing so offer their thoughts in how this paper could be read and impact on practice.
Findings
The authors show a process whereby an AL set participant moves from being confident about their project to one of uncertainty as the impact of the project ripples throughout the organisation. Through this process of unsettlement, the individual’s unnoticed assumptions are explored in ways that enable practical action to be taken. In doing so, the individual’s leadership and identity developed.
Research limitations/implications
This is a single person case study in one organisation, thus affecting wider generalisation.
Originality/value
This single case study contributes to the debate on critical AL and the use of AL in the NHS.
Details
Keywords
Christine Vallaster, Sascha Kraus, Norbert Kailer and Brooke Baldwin
The purpose of this paper is to give an up-to-date assessment of key topics and methods discussed in the current literature on responsible entrepreneurship. In the past years…
Abstract
Purpose
The purpose of this paper is to give an up-to-date assessment of key topics and methods discussed in the current literature on responsible entrepreneurship. In the past years, sustainable development itself has become a more popular and important topic in the academic literature and hence the field of sustainable entrepreneurship has become a greater topic of interest and opportunity for solution. Therefore, a systematic literature review is conducted to assess new contributions to the field and its potential for the future of sustainable development, with a focus on responsible innovation.
Design/methodology/approach
Systematic, evidence-informed literature review following Tranfield et al. (2003).
Findings
Based on a conceptual literature review, five streams of research that responsible entrepreneurs distinguish from purely for-profit entrepreneurs are identified and discussed: walking the line between profit creation and value creation for society; business models of responsible entrepreneurs; their role in transforming society; getting ready to innovate responsibly; and the role of market incentives to foster sustainable business practices.
Originality/value
The structured literature review allows to identify future research paths. In detail, ideas as regards the management of upcoming tensions when trying to combine profit creation and value creation for society, and finally, the way innovation processes need to be rethought when innovating responsibly are discussed and outlined.
Details
Keywords
Geoffrey David Meads, Amanda Lees and Kit Tapson
The purpose of this paper is to report the findings of a rapid evidence synthesis commissioned by the Diocese of Winchester with a remit to provide an empirical basis for church…
Abstract
Purpose
The purpose of this paper is to report the findings of a rapid evidence synthesis commissioned by the Diocese of Winchester with a remit to provide an empirical basis for church contributions to large housing community developments. It sought to respond to three questions concerning new community developments. These related to risks and causes of failure; learning from past corporate and intermediate tier interventions at diocesan and equivalent levels by religious denominations; and the transferable learning available from developments described in community health and liveability literatures.
Design/methodology/approach
The review took a purposive approach to sampling evidence from within academic literature, policy and “think tank” outputs and theological texts. The search was instigated with the use of keywords (including New Settlements, Urban Redevelopment, Diocese, Faith and Community), principally within the SCOPUS, NIHR, PUBMED and Google Scholar databases. A pragmatic snowballing approach to relevant references was then employed.
Findings
Segregation and separation were identified as the main risk for new settlements. Connectivity is required between and across neighbours, ensuring communal access to services, transport and recreation. Communal places where people can come together for conversation and social interaction are identified as contributing significantly to healthy communities. Churches have a particular positive contribution to make here, through a focus on inclusion, hospitality and common values, rather than single faith-based, evangelical approaches.
Practical implications
The initial effect of the study has been to increase confidence in and awareness of the diocesan contribution. In the longer term the three areas of practice highlighted for enhanced faith-based contributions are those of public communications, community integration and civic leadership. An evidence-based approach appears to be especially significant in facilitating the latter.
Originality/value
The importance of “creational narratives” in defining and making explicit the values underpinning new housing communities is identified as a singular source of shared motivation for planning and faith agencies.
Details
Keywords
Eva Neely, Mat Walton and Christine Stephens
School connectedness is a well-established protective factor for young people’s physical, mental, and social health. The purpose of this paper is to explore the promotion of…
Abstract
Purpose
School connectedness is a well-established protective factor for young people’s physical, mental, and social health. The purpose of this paper is to explore the promotion of school connectedness through the practice of shared lunches within a secondary school context in New Zealand.
Design/methodology/approach
An ethnographic methodology was used to explore in-depth the mechanisms by which food practices included indicators of school connectedness, and used interviews and observations with teachers and 16-18-year-old students in a New Zealand secondary school.
Findings
The results describe six key mechanisms by which shared lunches fostered school connectedness: showing common humanity, creating an informal setting, encouraging sharing, enabling inclusive participation, demonstrating sacrifice for the communal good, and facilitating experiences of diversity. These mechanisms contributed to increased social interactions in which people got to know each other better and were able to gain insight into others’ personalities. This allowed for opportunities to establish and strengthen social relationships, and contributed to indicators of connectedness.
Research limitations/implications
The study is exploratory with findings reported from one school. Further research in other contexts on the value of shared lunches for building school connectedness is required.
Originality/value
Shared lunches, as part of an overall strategy to develop a well-connected school community, are adaptable and can fit into a multitude of situations to meet different needs. The findings of this study contribute to understanding the mechanisms by which shared lunches can affect indicators of school connectedness.
Details
Keywords
Joanna Macfarlane, Christine Stephens and Joanne Taylor
Role loss or substitution are common experiences of older adults, and a role typically held by older people – great grandparent or grandparent – is now under threat. Set within…
Abstract
Purpose
Role loss or substitution are common experiences of older adults, and a role typically held by older people – great grandparent or grandparent – is now under threat. Set within the context of a retirement village where an Intergenerational Programme (IGP) was taking place, the purpose of this paper is to understand older people’s perspectives on preschool-aged children, and the roles they adopt with them.
Design/methodology/approach
The authors conducted semi-structured interviews and analysed the data using narrative analysis (n=19).
Findings
Four narratives were identified, revealing that older adults adopt the roles of teacher and compromiser when interacting with children, believe they are “plugging a gap” in society through their involvement with younger generations and are reminded of life when with them.
Research limitations/implications
The study does not feature the voice of younger children within intergenerational contact; information which would have provided a different perspective on the roles identified.
Social implications
The bulk of global IGP practice is targeted at bringing together older and younger people who are not as young as preschool age, but this may be an opportunity missed. Retirement village operators may also want to consider intergenerational activity with preschool-aged children as a way for them to provide opportunities for role substitution within this environment.
Originality/value
The findings identify a positive perception older people have about young children in today’s society, expanding on very limited literature. How older adults perceive their role with young children is also identified within this research, highlighting how interacting with non-related preschoolers can provide some older people with a substitute role in later years.
Details
Keywords
This paper responds to a range of theory and industry reporting, to provide an informed narrative which explores the current state of accessibility at UK festivals for people who…
Abstract
Purpose
This paper responds to a range of theory and industry reporting, to provide an informed narrative which explores the current state of accessibility at UK festivals for people who are Deaf or disabled and the potential implications of developments in ICT for enhancing design, marketing, operations and performances across all phases of festival delivery, in order to improve inclusivity and accessibility. To this end, the paper addresses the following question: What do representatives of the UK live music industry perceive as barriers to accessibility and exemplars of current best practice for music festival attendees who are Deaf or disabled? What do representatives of the UK live music industry consider as the role of ICT to increase accessibility for music festival attendees who are Deaf or disabled?
Design/methodology/approach
Primary research focused on supply-side considerations with a sample group of 10 UK live music industry professionals. The scope of the research was limited geographically to England and by artform to open-air music festivals, venues which host some music festival provision and a Sector Support Organisation. Open questions elucidated qualitative information around; awareness of accessibility and inclusivity initiatives; potential for co-creation; non-digital improvements; current technological influences; and potential digital futures for accessible “live” experiences. A conceptual framework was constructed and semi-structured face-to-face interviews were carried out with six respondents, and four respondents completed a structured, self-administered e-mail questionnaire.
Findings
Findings include: ICT can facilitate enhanced dialogue with existing and potential audience members who are Deaf or disabled to both; reduce existing social exclusion (Duffy et al., 2019) and improve the visitor experience for all attendees. All respondents agreed that physical enhancements are important and some mentioned communications and customer care. Respondents reported increasingly ambitious usages of ICT at music festivals, which may support suggestions of a virtual experience trend (Robertson et al., 2015). Online ticketing systems have potential to grant equal functionality to people who are Deaf or disabled, as recommended by the Department for Culture, Media & Sport (2015). Respondents broadly welcomed the potential for positive impacts of ICT on increasingly accessible live experiences at music festivals which retained a sense of authenticity and “liveness”. Challenges around “as live” ICT-derived experiences were identified including risks of creating second-class experiences for Deaf and disabled attendees.
Research limitations/implications
The limitations of this case study include the small sample size and limited scope.
Practical implications
Promoters should: consider further developing the co-creation of accessibility initiatives, utilising ICT to both deliver improvements and engage with potential audience members who are Deaf or disabled. Seek to pro-actively recruit staff members who are Deaf or disabled and significantly increase their programming of performers who are Deaf or disabled. Consider reviewing their ticketing processes for music festivals, to identify accessibility challenges for audience members and implement appropriate ICT-based solutions. Consider maximising accessibility benefits for audience members who are Deaf or disabled from existing ICT provision on site and explore additional bespoke ICT solutions at music festivals.
Social implications
Adopting the best practices described across the festival sector may improve inclusivity for disabled people at music festivals and other events. Event management educators should consider reviewing provision to ensure that best practice is embedded around accessibility for audience members who are Deaf or disabled. Additional public funding should be provided to drive ICT-derived improvements to accessibility for audience members who are Deaf or disabled at smaller-scale music festivals. Further research should be considered around inclusive approaches to digital experiences within a music festival environment for audience members who are Deaf or disabled and tensions between accessibility and notions of “liveness”.
Originality/value
The “snapshot” of digital aspects of accessibility at UK festivals within this research is of particular value due to paucity of other research in this area, and it's narrative from varied industry professionals. The paper makes recommendations to promoters, academics and public funders, to attempt to advance inclusion (or at least to mitigate current exclusion) and identify directions for future research into accessible digital experiences at music festivals for people who are Deaf or disabled.
Details
Keywords
Simeon Wanyama, Bruce Burton and Christine Helliar
The purpose of this paper is to examine perceptions about the nature and role of corporate governance in Uganda, with the emphasis on accountability within a stakeholder framework.
Abstract
Purpose
The purpose of this paper is to examine perceptions about the nature and role of corporate governance in Uganda, with the emphasis on accountability within a stakeholder framework.
Design/methodology/approach
The study employs interviews and questionnaires to gauge the views of key players in Uganda about the way the nation's firms are governed, in the context of the stakeholder notion and the need for corporate accountability.
Findings
The results suggest that the research participants take a broad view of the corporate governance concept, with recognition of a wide range of stakeholders evident. However, issues relating to corruption and the de‐facto legal framework mean that practices depart markedly from any reasonable understanding of what might represent “best‐practice”.
Practical implications
The results suggest that there is a gap between the theory and practice of corporate governance in Uganda, and regulators need to address this issue and deal with the endemic corruption and extant legal weaknesses that have given rise to this situation.
Originality/value
This is one of the first studies to explicitly examine perceptions about governance standards within an accountability framework in a developing nation.
Details
Keywords
Michael Beverland, Angela Dobele and Francis Farrelly
Viral marketing draws heavily on the success of a few mythic campaigns. However, the viral metaphor limits previous perspectives as to why consumers engage with content and…
Abstract
Purpose
Viral marketing draws heavily on the success of a few mythic campaigns. However, the viral metaphor limits previous perspectives as to why consumers engage with content and importantly, why they pass it on. The paper aims to discuss this issue.
Design/methodology/approach
The authors explore why consumers engaged with Kraft’s “How do you love your Vegemite?” campaign using multiple sources of evidence including interviews, blog post comments, and firm market research.
Findings
The choice to engage with content is driven by consumers’ desire for self-authentication, in particular the desire to express one’s identity through an authenticating act, and express membership of a collective via an authoritative performance. In so doing, the authors identify the limits of adopting an epidemiological metaphor for campaigns reliant on consumer agency.
Originality/value
This study is unique because it proposes an alternative focus to a fundamental metaphor and has both conceptual and practical value.