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The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model.

Empirical research was conducted in Cypriot ISO 9001 certified organizations to evaluate the motives that lead them to certification, the difficulties they faced during the standards' implementation and their performance improvement in the five enablers of the EFQM excellence model. Companies were asked to evaluate their performance in 85 issues related to these Enablers both before and after certification.

The results of the survey indicate the “most” and the “least” important improvements from ISO 9001 certification in the five enablers of the EFQM excellence model. The results also prove that performance improvement is statistically significant in all enablers and it is also significantly related to the companies' motives for certification.

Future research should focus on the least important improvement areas of certification and the appropriate methods and techniques to boost performance in these areas towards excellence, either during the implementation of the standard or after certification.

Shows the average improvement from ISO 9001 certification in key excellence areas. It also highlights the areas on which companies should focus after certification in order to improve their performance towards excellence.

Examines the performance improvement of certified organizations in relation to the five enablers of the EFQM excellence model.

This paper explores entrepreneurs' expectation from the new provincial government to protect sociocultural values for promoting touristic city – Pokhara, Nepal.

The purposive sampling technique was applied to source the information from the respondents resided at Pokhara. Structured questionnaire techniques and cross-sectional descriptive method were used to collect data from 393 tourism entrepreneurs to explore their understanding and existing situations.

About 85.5% of the respondents argue that the new government system has affected their business and 58.27% feel procedural complexities due to new political administrative system. Natural beauty, growing pollution, unmanaged urbanizations, good flow of the tourists and sustainability of the touristic city resulted as main aspects of Strength, Weakness, Opportunity and Threats. The entrepreneurs expect that newly formed provincial government should provide business security, formulate appropriate tax policy and provision for business insurance scheme for smooth operation, growth and sustainability of their tourism entrepreneurship.

The research was taken in Pokhara, only the entrepreneurs mostly resided at Lakeside were taken and wider research across the whole city would give a more balanced perspective.

Recommendations are made with the aim of uplifting entrepreneurship milieu in the touristic city Pokhara in order to promote tourism business of Pokhara.

This research can help local authority to take local residents' and entrepreneurs' experience into consideration for creating better plan and policies for the well-being of Pokhara.

This is the first paper to provide data from the perspective of entrepreneurs' expectation from newly formed Gandaki provincial government in Pokhara, Nepal.