Consumer Behavior in Tourism and Hospitality: Volume 19 Issue 4

Solo traveling behavior in pre-pandemic and post-pandemic eras – a comparative analysis

Anna Nirkow, Saeid Abbasian

This study aims to empirically investigate solo travel behavior, comparing decision-making, destination choice, motivations, perceived experiences and constraints between the…

Customer destination-based experience and loyalty: exploring the role of tourists’ emotions

David Piedade, Manuela Guerreiro, Patrícia Pinto

Following an experiential marketing approach, this study addresses whether customer destination-based experiences (CDBE) affect tourists’ loyalty and emotions and if positive and…

Destination image change through the course of a visit: a longitudinal study

Asli D.A. Tasci, Sergio Moreno-Gil

Image change through visit experience with a destination is a common assumption, yet with rare empirical support to date. Thus, this study treats destination image as an…

Experienscape and psychology in silver screen destinations: exploring the effects of cognition and affect

Aleksandar Radic, Wei Quan, Antonio Ariza-Montes, Heesup Han

This study aims to evaluate the behavioral predictors that affect tourists’ intentions to visit silver screen destinations.

Cocreating value with hotel guests in the “new normal”: the case of Spain

Gloria Berenguer-Contri, Irene Gil-Saura, Martina Gallarza

This paper aims to identify the role of coproduction and value-in-use in the overall hotel experience value, and its effects on cognitive-affective satisfaction and loyalty. The…

The impact of emotional perceived value on hotel guests’ satisfaction, affective commitment and loyalty

Mohammed Ismail El-Adly, Nizar Souiden, Arusa Khalid

This study aims to investigate the impact of emotional perceived value on hotel guests’ satisfaction, affective commitment and loyalty.

Do all complain the same? Examining the role of luxury hotels reviewer attributes using text mining

Aafreen Ali, Vinay Chittiprolu, Sourya Rongala, Raja Shekhar Bellamkonda

Although extant studies found the determinants of customer complaints in luxury hotels, comparison of complaint severity using reviewer characteristics (nationality, reviewer type…

Shaping sustainable tourism: how minimalism and citizenship behavior influence tourists’ proenvironmental behavior

A.K. Fazeen Rasheed, Janarthanan Balakrishnan

This study aims to examine the roles of minimalist and citizenship behaviors in influencing sustainable tourism practices. It further examined the role of moral credit as a…

Traveling with family! A mediated-moderation model on the intention to use accommodation sharing

M. Omar Parvez, Kayode Kolawole Eluwole, Leonardo Aureliano-Silva, Cihan Cobanoglu

This study aims to examine the direct impact of perceived service quality (PSQ) on satisfaction and the intention to use accommodation sharing (IAS). Additionally, it investigates…

Deciphering consumer behaviours in the innovative hospitality settings

Ahmed Magdy, Hamada Gamal Hassan

This study aims to analyse the antecedents and consequences of consumer participation behaviour in the hotel industry. It investigates how citizenship behaviour influences the…

A structural model of customer experience in rural tourism

Shin-Ichi Hangui

The purpose of this study is to explore the diversification of agricultural management for development in rural tourism. Excellent service has been standardized in response to…

Comparing Google reviews and TripAdvisor to help researchers select the more appropriate information source

Juan Pedro Mellinas, Maria Sicilia

The purpose of this research is to identify not only the potential but also the limitations of Google reviews compared to TripAdvisor that may help researchers select the more…

Engaging tourists through destination social responsibility: the moderating role of self-congruence

Vikas Kumar, Vikrant Kaushal, Mohit Sharma

Engaging tourists with a destination brand can offer innumerable benefits. Based on stakeholder and social exchange theories, this study aims to comprehend destination social…