International Journal of Emergency Services: Volume 9 Issue 2

Patient experiences of UK ambulance service telephone triage: a review of the literature

Mike Brady

Telephone triage or hear and treat (H&T) describes the process of UK ambulance services nurses and paramedics undertaking enhanced telephone assessments of patients to determine…

When all else fails: amateur radio becomes lifeline of communications during a disaster

Gursimran Singh Gill

The purpose of this paper is to explore the past events where communication challenges have occurred during a disaster, and events in which amateur radio had played a vital role…

Changing the Rotterdam-Rijnmond regional fire service: A multi-dimensional approach for analysing strategies of change

Joop Koppenjan, Arie van Sluis, Frans-Bauke van der Meer, Ben Kuipers, Kees van Paridon

The purpose of this paper is to identify critical success factors for the management of complex change processes in fire service organizations and to apply these in a case study…

Recruit firefighters: a longitudinal investigation of mental health and work

Shannon Wagner, Romana Pasca

The purpose of this paper is to examine the contribution of work to self-reported mental health symptoms in fire service members.

The spatiality of men who go missing on a night out: Implications for risk assessment and search strategies

Geoff Newiss, Ian Greatbatch

The purpose of this paper is to quantify the risk of fatality for men who are reported missing following a night out. Additionally, the paper aimed to develop search heuristics to…

Normal accidents in interior firefighting operations – a study on the German system

Kai Wilhelm Schmidt

The purpose of this paper is to explore the reasons behind the occurrence of serious accidents during interior firefighting operations of the German fire services despite numerous…

Collective decision-making for developing emergency management capabilities

Namkyung Oh

The purpose of this study is to explore the applicability of analytic hierarchy process (AHP) to collective decision-making of local and state disaster managers for their…

Stress in paramedics: relationships with coping strategies and personality traits

Stefan Duschek, Angela Bair, Sarah Haux, Alba Garrido, Amelie Janka

Though working in the ambulance service implies persistent confrontation with human suffering and exposure to significant work-related stressors, previous research revealed…

Resilience of firefighters exposed to potentially traumatic events: a literature review

Vanessa Laureys, Marleen Easton

The purpose of this study is to explore the empirical literature on the resilience of firefighters related to potentially traumatic events (PTE). This paper identifies how…

Boundary spanners in crisis management

Jori Pascal Kalkman

Crisis management increasingly requires coordination and collaboration between multiple organizations. This means that inter-organizational boundaries have to be spanned by…