Management Research Review: Volume 44 Issue 2

Logistics service quality: where we are and where we go in the context of airline industry

Peeraya Thongkruer, Sawat Wanarat

In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the…

A text mining-based review of the literature on dynamic capabilities perspective in information systems research

Mojtaba Talafidaryani

While the dynamic capabilities perspective is the most cited strategic theory in the information systems field of research, little effort has been made to review and integrate the…

Motivating language and employee outcomes: a multinational investigation

Cau Ngoc Nguyen, Wei Ning, Albi Alikaj, Quoc Nam Tran

This study aims to examine the impact of managerial use of motivating language on employee absenteeism, turnover intention, job satisfaction and job performance for employees from…

Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors

Behrooz Ghlichlee, Fatima Bayat

Within the retail banking sector, the customer-centric business model has become an important and new business trend in recent years. The enhancement of the frontline service…

Structural empowerment and serving culture as determinants of organizational identification and turnover intention

Radoslaw Nowak

This paper aims to provide an alternative explanation for how organizations could increase levels of organizational identification, in turn reducing employee turnover intention…

The moderating effect of movie production efficiency on the relationship between eWOM and review helpfulness

Sangjae Lee, Joon Yeon Choeh

This paper aims to intend to study the effect of movie production efficiency on eWOM and the moderating effect of efficiency on the relationship between eWOM and review…

The effects of IT use intensity and innovation culture on organizational performance: the mediating role of innovation intensity

Simon Bourdeau, Benoit Aubert, Celine Bareil

This study aims to investigate innovation intensity by exploring the roles of internally focused and externally focused information technology (IT) use intensity and innovation…