Management Research Review: Volume 42 Issue 9

Coping with emotional labor: an intervention study

Adam D. Weaver, Joseph A. Allen, Rebekka Erks Byrne

Emotional labor is generally seen as a response to organizational display rules, which seek to guide the employee’s emotional expressions in such a way as to benefit the…

Ethical leadership and productive work attitudes among micro financial institutions in Ghana: Moderating role of organizational climate

Prince Addai, John Avor, Isaac Nti Ofori, Daniel Ntiamoah Tweneboah

Ethical leadership wields a significant influence on productive work attitudes of employees. The relationship may partly be because of existing conditions in the organization…

Leader-member exchange and employee resilience: the mediating role of regulatory focus

Shiva Kakkar

This study aims to investigate whether leader–subordinate exchange (LMX) quality influences subordinate resilience. Drawing upon Higgins’ (1998) regulatory focus theory, it is…

Determinants of frontline employee service innovative behavior: The moderating role of co-worker socializing and service climate

Mohd A. Al-Hawari, Shaker Bani-Melhem, Faridahwati Mohd Shamsudin

The purpose of this study is to examine the influence of workplace happiness and work engagement on employee service innovative behavior from the perspective of positive…

European transport industry deregulation: An analytical investigation of the impact on incumbents’ managerial efficiency, 1988-2015

Ioannis Koliousis, Dongmei Cao, Panagiotis Koliousis

This paper aims to examine the impact of deregulation on the European transport industry in the form of privatization, on the managerial efficiency of a panel of deregulated…

The influence of fair supervision on employees’ emotional exhaustion and turnover intentions

Ivy Kyei-Poku

Despite the importance of interactional fairness, it has been assessed less frequently in literature than has procedural and distributive justice. The effects of interactional…